Troubleshooting

Sound echoes during a call

Adjust the volume by pressing the Volume button or move to another area.

A cellular network or the Internet is often disconnected or audio quality is poor

Ensure that you are not blocking the device’s internal antenna.

When you are in areas with weak signals or poor reception, you may lose reception. You may have connectivity problems due to issues with the service provider’s base station. Move to another area and try again.

When using the device while moving, wireless network services may be disabled due to issues with the service provider’s network.

The battery icon is empty

Your battery is low. Charge the battery.

The battery does not charge properly (For Samsung-approved chargers)

Ensure that the charger is connected properly.

If the battery terminals are dirty, the battery may not charge properly or the device may turn off. Wipe both gold-coloured contacts and try charging the battery again.

The battery depletes faster than when first purchased

When you expose the device or the battery to very cold or very hot temperatures, the useful charge may be reduced.

Battery consumption increases when you use messaging features or some apps, such as games or the Internet.

The battery is consumable and the useful charge will get shorter over time.

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Samsung SM2G318HRWATMH, SM-G318HZKAXEF, SM-G318HRWABOG, SM-G318HZKASFR, SM-G318HZKABOG manual Sound echoes during a call

SM-G318HZKAPAN, SM2G318HZKAORX, SM-G318HRWAORX, SM2G318HZKATMH, SM-G318HRWAPAN specifications

The Samsung SM-G318HRWANEE and SM-G318HZKANEE are models from the Galaxy series that embody the brand's commitment to delivering user-friendly and feature-packed smartphones. These devices, while primarily aimed at budget-conscious consumers, do not compromise on performance or design.

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Camera functionality is another highlight of the SM-G318 series. Both the HRWANEE and HZKANEE models come with decent cameras that allow users to capture memorable moments with ease. The photo quality is satisfactory for social media sharing, and the devices include various features that enhance photography, such as different modes and settings.

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