Touch screen responds slowly or improperly

Troubleshooting

The touch screen responds slowly or improperly

•If you attach a protective cover or optional accessories to the touch screen, the touch screen may not function properly.

•If you are wearing gloves, if your hands are not clean while touching the touch screen, or if you tap the screen with sharp objects or your fingertips, the touch screen may malfunction.

•The touch screen may malfunction in humid conditions or when exposed to water.

•Restart your device to clear any temporary software bugs.

•Ensure that your device software is upgraded to the latest version.

•If the touch screen is scratched or damaged, visit a Samsung Service Centre.

Your device freezes or has fatal errors

If your device freezes or hangs, you may need to close apps or reinsert the battery and turn on the device to regain functionality. If your device is frozen and unresponsive, press and hold the Power button and the Volume button down simultaneously for more than 7 seconds to restart it.

If this does not solve the problem, perform a factory data reset. On the Apps screen, tap Settings →Backup and reset →Factory data reset →RESET DEVICE →ERASE EVERYTHING. Before performing the factory data reset, remember to make backup copies of all important data stored in the device.

If the problem is still not resolved, contact a Samsung Service Centre.

Calls are not connected

•Ensure that you have accessed the right cellular network.

•Ensure that you have not set call barring for the phone number you are dialling.

•Ensure that you have not set call barring for the incoming phone number.

Others cannot hear you speaking on a call

•Ensure that you are not covering the built-in microphone.

•Ensure that the microphone is close to your mouth.

•If using a headset, ensure that it is properly connected.

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SM-G850FHSECEL, SM-G850FHSEILO, SM-G850FHSENEE, SM2G850FZWETMH, SM-G850FZWETMH specifications

The Samsung SM-G850FZBESEB, also known as the Galaxy Alpha, is a testament to Samsung's commitment to innovation and premium design. Launched in 2014, this smartphone was among the first in the Galaxy series to feature a sleek metal frame that set a new standard for aesthetics in the industry. The Galaxy Alpha lineup includes several models such as the SM-G850FZKESEB, SM-G850FZDESEB, SM-G850FHSESEB, and SM-G850FZWESEB, each offering distinctive variations while maintaining core attributes.

One of the key features of the Galaxy Alpha series is its vibrant 4.7-inch Super AMOLED display. With a resolution of 1280x720 pixels, this screen delivers stunning visuals, deep blacks, and vivid colors that enhance the viewing experience, be it for media consumption or gaming. The device is compact and lightweight, making it comfortable for users to operate with one hand.

Under the hood, the Galaxy Alpha is powered by an Exynos 5430 octa-core processor, which ensures smooth multitasking and efficient performance. Combined with 2 GB of RAM, users can easily run multiple applications simultaneously without noticeable lag. The device is equipped with 32 GB of internal storage, offering ample space for apps, photos, and videos, although it lacks an expandable storage option via microSD.

Camera capabilities are a standout feature, with a 12-megapixel rear camera that captures sharp and vibrant images, even in low-light conditions. It supports HDR and features quick autofocus, making it a favorite among photography enthusiasts. The 2.1-megapixel front camera allows for decent selfies and video calls, catering to social media users.

The Galaxy Alpha series runs on Samsung's TouchWiz UI based on Android, providing a user-friendly interface with customization options. Other notable features include a fingerprint scanner integrated into the home button, a heart rate monitor, and support for various connectivity options, including LTE and Bluetooth 4.0.

Battery life, powered by a 1860 mAh non-removable battery, offers decent performance for a full day of moderate usage. The addition of ultra-saving mode ensures that users can maximize battery longevity when needed.

In conclusion, the Samsung SM-G850 series, with models such as the SM-G850FZBESEB, SM-G850FZKESEB, SM-G850FZDESEB, SM-G850FHSESEB, and SM-G850FZWESEB, encapsulates a blend of premium design, powerful performance, and high-quality camera technology, making them a noteworthy choice in the smartphone market when they were released.