Manuals / Samsung / Mobile Devices / Mobile Device

Samsung SM-P9010ZWAAFR, SM-P9010ZKACAC, SM-P9010ZKATUN, SM-P9010ZKYWTL manual Troubleshooting

Models: SM-P9010ZWAECT SM-P9010ZKAAFR SM-P9010ZKYEGY SM-P9010ZKAKEN SM-P9010ZWYEGY SM-P9010ZKACAC SM-P9010ZWAAFG SM-P9010ZWYTMC SM-P9010ZWAKEN SM-P9010ZKYKEN SM-P9010ZKYTMC SM-P9010ZKATUN SM-P9010ZKASER SM-P9010ZKAXXV SM-P9010ZKAECT SM-P9010ZKAKSA SM-P9010ZWATUN SM-P9010ZKATHR SM-P9010ZKYWTL SM-P9010ZWAKSA SM-P9010ZWYSAC SM-P9010ZWATHR SM-P9010ZWYWTL SM-P9010ZWACAC SM-P9010ZWYKEN SM-P9010ZWAAFR SM-P9010ZWAXXV SM-P9010ZKYSAC

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Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For details, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

•You cannot access some options without a subscription. Contact your service provider for more details.

Your device does not turn on

•When the battery is completely discharged, your device will not turn on. Charge the battery completely before turning on the device.

•The battery may not be inserted properly. Insert the battery again.

•Wipe both gold-coloured contacts and insert the battery again.

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Samsung SM-P9010ZWAAFR, SM-P9010ZKACAC, SM-P9010ZKATUN, SM-P9010ZKYWTL, SM-P9010ZWAAFG, SM-P9010ZWYWTL manual Troubleshooting

Contents

SM-P901 About this manual Instructional icons Copyright About this manualTrademarks Table of Contents Web & network Maps Getting started Device layoutButtons Package contents PenInstalling the SIM or Usim card Close the cover of the SIM card slotCharging the battery Removing the SIM or Usim cardCharging with the charger Reducing the battery consumption Checking the battery charge statusInserting a memory card Removing the memory card →Settings →General →Storage →Unmount SD cardFormatting the memory card Replacing the S Pen nib Turning the device on and off Holding the deviceSwitching to silent mode Adjusting the volumeLocking and unlocking the device Indicator icons Icon MeaningUsing the touch screen Use only fingers or the S Pen to use the touch screenTapping Finger gesturesTapping and holding Dragging Double-tappingFlicking PinchingRotating the screen Control motionsSimple motions allow easy control of the device Picking up Panning to browseTilting Palm motionsSweeping Covering Samsung Smart PauseCover the screen with a palm to pause media playback Using Multi Window Using a split screen Multi WindowLaunching applications in a split screen Multi Window Sharing content between applications Creating a Multi Window combination Using a pop-up Multi Window Using the S Pen Pull out the S Pen from the slot to use itAir command Making a simple memoLaunching applications in the selected area Capturing screenshotsOpening available options Air view Selecting and capturing an imageBluetooth Activate or deactivate the Bluetooth feature →Blocking modeNotifications Mobile data Activate or deactivate the data connectionHome screen On the Home screen, tap to view all applications Viewing all applicationsTo return to the Home screen, press the Home button Adding an item Using the Classic home screenTap on the Home screen Setting wallpaper Adding or removing a panel from the Classic home screenPinch your fingers together on the Content home screen Using the Content home screenAdding a widget or panel Adjusting widget size Removing a panel from the Content home screenAt least one panel must remain on the Content home screen Tap DoneApplications screen Using applications Disabling applicationsOpening an application Opening from recently-used applicationsHelp Entering textChanging the keyboard type To search for keywords, tapEntering uppercase Changing the keyboard typeChanging language keyboards HandwritingCopying and pasting Entering text by voiceDirect pen input Connecting to a Wi-Fi network Turning Wi-Fi on and offJoining Wi-Fi networks Adding Wi-Fi networksSetting up accounts Activating Wi-Fi Certified PasspointForgetting Wi-Fi networks Adding accountsSetting up user profiles Transferring filesConnecting with Samsung Kies Connecting with Windows Media PlayerConnecting as a media device Device MTPSetting a pattern Setting a signatureSecuring the device Setting a password Setting a PINUnlocking the device → Update Upgrading the deviceUpgrading with Samsung Kies Upgrading over the airPhone Making callsMaking an international call During a callReceiving calls Rejecting a call Automatically rejecting calls from unwanted numbersMissed calls Call waitingMaking a video call Video callsDuring a video call Contacts Listening to a voice messageManaging contacts Swapping imagesSetting a speed dial number Searching for contactsEditing a contact Deleting a contactMoving contacts Displaying contactsImporting and exporting contacts Favourite contacts Contact groupsSharing contacts Creating a groupManaging groups Business cardSending a message or email to a group’s members Sending messages MessagesSending handwritten messages Sending scheduled messages Setting up email accountsViewing incoming messages Sending messages Google Mail Reading messagesSearch for a message Compose a message Google+ HangoutsLabels Photos TwitterInternet Viewing webpagesOpening a new Searching the web by voiceChrome HistorySaved pages LinksBluetooth Syncing with other devicesScreen Mirroring Pairing with other Bluetooth devicesSending and receiving data Meeting Creating a meeting sessionCreate a meeting to host the meeting Tap Create meetingCheck the network Joining a meeting Tap Join meetingHost screen Using the Meeting session screenTap Files 1 →Add 2 , and then select a file Using additional options Tap to use one of the followingClosing or exiting the meeting Attendee’s screenView the screen the host shares and write on the screen Tap or →Close meeting or Exit meetingWhen the network connection fails during a meeting When the host is disconnectedWhen the attendees are disconnected Before using this applicationSigning up for an account Tap →Connect using Internet WebEx screen appears on the deviceInviting people to a meeting Tap →Invite by emailJoining a meeting session Joining a meeting by session numberTo join a meeting, use one of the following methods Tap →Join by numberJoining a meeting by selecting one in My Meetings Joining a meeting from an invitation emailRunning a meeting Joining a meeting by calling a session phone numberRunning a video meeting Running an audio meetingSharing the screen Stopping the screen sharing featureChatting with participants Changing the presenter Tap Make presenterWill appear next to the presenter’s account name Tap →End meeting or Leave meetingRegistering the device Remote PCTap Start on the greeting Registering a computer Tap Check connectionConnecting the device and a computer remotely Tap Remote PC on the Applications screenTap Check Connection Refresh Tap on computerControlling the computer on the device Transferring files between your device and the computer Tap →Remote ExplorerConnecting your tablet and a smartphone SideSyncWeb & network Using the virtual smartphone screen Moving the virtual smartphone screen Adjusting the size of the virtual smartphone screenEntering text Using the smartphone screen Playing music or videos on the tabletCopying files from the smartphone to the tablet Copying files between devicesCopying files from the tablet to the smartphone Connecting to a TV Setting programme remindersWatchON Watching TVMusic Playing musicCreating playlists Setting a song as ringtonePlaying music by mood Camera Taking photosTaking a photo Camera etiquetteShooting mode Sound & shot Use this to take a photo with soundTap Mode →Panorama Panoramic photosRecording mode Taking videosApplying filter effects Taking a videoDual Camera mode Zooming in and outConfiguring settings for Camera Share shotControlling the camera remotely Set a device as a viewfinder to control the camera remotely113 Gallery ShortcutsViewing images Zooming in and outViewing images using the motion feature Playing videosTrimming segments of a video Editing imagesModifying images Favourite imagesMaking image collages To change the split type, tapSetting as wallpaper Using Tag buddyDeleting images Sharing imagesVideo Select a video to playUsing Popup Video player YouTubeDeleting videos Sharing videosBusinessweek+ FlipboardUploading videos NYTimes SketchBook for GalaxyApplication & media stores Play StoreSamsung Apps Play BooksPlay Movies & TV Play MusicPlay Games Play NewsstandCreating notes Composing notes126 Using the eraser tool Editing handwritten notesInserting multimedia files Inserting an idea sketchInserting an image or video with frame Inserting map informationMaking a chart Creating and managing chartsMaking a table Editing a chart Viewing note pagesEditing notes Viewing pages previewSearching for notes Action Memo Composing memosTo access help information for action memo, tap →Help PlannerBrowsing memos Creating events or tasksSyncing with Google Calendar Handwriting in month viewChanging calendar type Searching for events or tasksTap your Samsung account or Sync settings to sync files DropboxCloud Syncing with the Samsung accountDrive Hancom ViewerBacking up or restoring data Syncing with DropboxReading documents Searching documentsWord processor Presentation SpreadsheetAlarm World Clock Calculator VoiceUsing wake-up commands on the locked screen FinderGoogle Searching the deviceVoice Search ScrapbookGoogle Now Creating categoriesMy Files Collecting itemsViewing items Viewing filesChanging the view mode Tap to change the view modeSearching for a file Viewing storage informationDownloads Creating foldersAdding shortcuts to folders Adding FTP server shortcuts to the deviceEvernote Tap Evernote on the Applications screenSearching for locations MapsGetting directions for a destination About Settings Wi-FiSetting Wi-Fi sleep policy ConnectionsBluetooth Setting Network notificationWi-Fi Direct Tethering and portable hotspotNetwork booster Flight modeData usage Location More networksDevice Nearby devicesScreen Mirroring SoundScreen mode DisplayMulti window Lock screenFont WallpaperNotification panel Accessibility Answering/ending callsText-to-speech options Call settings Customise the settings for calling featuresCall accessories CallRingtone and sound settings Video call settingsAdditional settings Ringtones and keypad tonesControls Blocking modeLanguage and input Samsung keyboard Google voice typing Handwriting recognitionVoice recogniser Voice searchText-to-speech options MouseoverPen Voice controlPointer speed Motions Palm motionBackup and reset GeneralSmart screen AccountsChange the accessory settings AccessoryDate and time Default applications BatteryPower saving mode Application managerSecurity Set up SIM card lockAccount registration Add or view your Samsung account Security policy updates Google SettingsAbout device Troubleshooting Touch screen responds slowly or improperly Your battery is low. Recharge or replace the battery Ensure that the charger is connected properlyYour device is hot to the touch Ensure that your device supports the file typeAnother Bluetooth device is not located Data stored on the device has been lost English EU /2014. Rev.1.0