Appendix

Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

Password: When the device lock feature is enabled, you must enter the password you set for the device.

PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For more information, contact your service provider.

Your device displays network or service error messages

When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

You cannot access some options without a subscription. For more information, contact your service provider.

Your device does not turn on

When the battery is completely discharged, your device will not turn on. Fully charge the battery before turning on the device.

121

Page 121
Image 121
Samsung SM-T385NZDAXXV, SM-T385NZKAXXV manual Appendix, Troubleshooting

SM-T385NZDAXXV, SM-T385NZKAXXV specifications

The Samsung SM-T385NZKAXXV and SM-T385NZDAXXV are part of the Galaxy Tab A series, which is designed to provide a balance between performance, functionality, and affordability. These tablets feature a sleek design and come equipped with a variety of specifications that cater to both entertainment and productivity needs.

One of the standout features of the Galaxy Tab A series is its display. The SM-T385 models boast a vibrant 8-inch TFT display with a resolution of 1280 x 800 pixels. This ensures crisp visuals, making it suitable for watching movies, playing games, or browsing the web. The screen is bright enough to be comfortably viewed in various lighting conditions, whether indoors or outdoors.

Powering these tablets is a reliable octa-core processor coupled with 2GB of RAM, which provides a smooth multitasking experience. Users can seamlessly switch between applications, run demanding games, and enjoy video streaming without significant lag. The internal storage options usually start at 16GB, expandable via microSD, allowing users to store their favorite apps, photographs, and videos without running out of space.

Battery life is another crucial aspect of the SM-T385 series, as it features a robust 5,000 mAh battery. This enables users to enjoy extended usage whether they are attending classes, working on projects, or simply relaxing with their favorite shows. The tablet also supports smart power management features, contributing to longer usage times between charges.

The tablets come with an 8MP rear camera and a 5MP front-facing camera. While these may not compete with high-end smartphones, they are more than sufficient for basic photography and video calls, making them practical for everyday use.

In terms of software, the Galaxy Tab A models run on the Android operating system, providing access to a rich library of applications through the Google Play Store. The tablets also come with Samsung’s user interface, which adds additional features and customization options.

Connectivity is enhanced with Wi-Fi capabilities and optional LTE support, allowing users to stay connected while on the go. The Samsung SM-T385NZKAXXV and SM-T385NZDAXXV are not just tablets; they are versatile devices that meet the demands of modern users looking for an affordable yet capable computing solution.