This feature may not be available depending on the region or service provider.

• Fingerprint recognition uses the unique characteristics of each fingerprint to enhance the security of your device. The likelihood of the fingerprint sensor confusing two different fingerprints is very low. However, in rare cases where separate fingerprints are very similar the sensor may recognise them as identical.

If you use your fingerprint as a screen lock method, your fingerprint cannot be used to unlock the screen when turning on the device. To use the device, you must unlock the screen using a pattern, PIN, or password you set when registering the fingerprint. Be careful not to forget your pattern, PIN, or password.

If your fingerprint is not recognised, unlock the device using the pattern, PIN, or password you set when registering the fingerprint, and then re-register your fingerprints. If your pattern, PIN, or password is forgotten, you will not be able to use the device if you do not reset it. Samsung is not responsible for any data loss or inconvenience caused by forgotten unlock codes.

For better fingerprint recognition

When you scan your fingerprints on the device, be aware of the following conditions that may affect the feature’s performance:

The Home key contains a fingerprint recognition sensor. Ensure that the Home key is not scratched or damaged by metal objects, such as coins, keys, and necklaces.

The screen protector supplied with the device may cause the fingerprint recognition sensor to malfunction. Remove the screen protector to improve fingerprint sensitivity.

Ensure that the fingerprint recognition area and your fingers are clean and dry.

The device may not recognise fingerprints that are affected by wrinkles or scars.

The device may not recognise fingerprints from small or thin fingers.

If you bend your finger or use a fingertip, the device may not recognise your fingerprints. Make sure to cover the entire Home key with your finger.

To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device.

In dry environments, static electricity can build up in the device. Avoid using this feature in dry environments or before using the feature, discharge static electricity by touching a metal object.