Basics

Do the following when the device heats up:

Keep the device updated with the latest software.

Conflicts between running apps may cause the device to heat up. Restart the device.

Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them.

Close apps that increase battery consumption or that run in the background when not in use.

Delete unnecessary files or unused apps.

Decrease the screen brightness.

If the device overheats or feels hot for a prolonged period, do not use it for a while. If the device continues to overheat, contact a Samsung Service Centre.

Device limitations when the device overheats

When the device heats up, the features and performance may be limited or the device may turn off to cool down. This feature is only available on supported models.

To lower the device’s temperature, the screen brightness and the performance speed will be limited and battery charging will stop.

If the device overheats or feels hot for a prolonged period, turn off the device, and wait until it cools down.

Precautions for operating environment

Your device may heat up due to the environment in the following conditions. Use caution to avoid shortening the battery’s lifespan, damaging the device, or causing a fire.

Do not store your device in very cold or very hot temperatures.

Do not expose your device to direct sunlight for extended periods.

Do not use or store your device for extended periods in very hot areas, such as inside a car in the summertime.

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Samsung SM-W627NZKAKSA, SM-W627NZKBDBT Device limitations when the device overheats, Precautions for operating environment

SM-W620NZKBILO, SM-W627NZKAKSA, SM-W620NZKBDBT, SM-W627NZKBPHE, SM-W627NZKBDBT specifications

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