Appendix

The touchscreen responds slowly or improperly

If you attach a screen protector or optional accessories to the touchscreen, the touchscreen may not function properly.

If you are wearing gloves, if your hands are not clean while touching the touchscreen, or if you tap the screen with sharp objects or your fingertips, the touchscreen may malfunction.

The touchscreen may malfunction in humid conditions or when exposed to water.

Restart your device to clear any temporary software bugs.

Ensure that your device software is updated to the latest version.

If the touchscreen is scratched or damaged, visit a Samsung Service Centre.

The device responds slowly

If you use the device without connecting the Keyboard Cover, the device’s speed and performance may be affected. Use the device with the Keyboard Cover connected.

Your device freezes or has fatal errors

Try the following solutions. If the problem is still not resolved, contact a Samsung Service Centre.

Restarting the device

If your device freezes or hangs, you may need to close apps or turn off the device and turn it on again.

Forcing restart

If your device is frozen and unresponsive, press and hold the Power key for more than

10 seconds until the device turns off. Then, press and hold the Power key again to restart it.

Resetting the device

If the methods above do not solve your problem, perform a factory data reset.

On the taskbar, tap All apps Samsung Samsung Recovery Factory image

Recover Recover OK. Before performing the factory data reset, remember to make backup copies of all important data stored in the device.

If Windows does not start, press the F4 key several times immediately after you turn on your device, to launch Samsung Recovery.

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Samsung SM-W700NZKANEE, SM-W703NZKADBT, SM-W700NZKADBT, SM-W708NZKADBT, SM-W700NZKAXEF Forcing restart, Resetting the device

SM-W703NZKADBT, SM-W708NZKAITV, SM-W700NZKANEE, SM-W708NZKANEE, SM-W700NZKAITV specifications

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