The Checklist before reporting a problem |
Installation and Connection
Symptom | Solution |
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Cannot turn the power on.
When using the adaptor : Check the connectivity of the power to the projector. 
When using the battery : Check the connection status of the battery and the projector, and the remaining battery charge.
The screen is distorted or displayed in a trapezoid shape.
Install the projector so that the beam from the projector is perpendicular to the screen.
Cannot select an external | Check if the external device connector (video cable) is properly connected to the |
device. | corresponding port and check the connectivity. If the cable is not properly |
| connected, you would not be able to select the external source. |
Screen and External Device
Symptom | Solution |
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A blank screen is displayed.
Check the power connection of the projector.
Check if the input selection is correct.
Check if the projector cable is properly connected.
Check if "Brightness" is set to the minimum level.
Check if the "brightness" is set to the minimum by selecting Menu > Picture > Custom Picture > Brightness.
Check if the external device is operating and check the video output settings. 
Adjust the contrast by selecting Menu > Picture > Custom Picture > Contrast.
The color is abnormal | Select Menu > Picture > Custom Picture > Contrast and check if the |
| value is normal. |
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The picture is dim. | Focus the lens. |
| Check if the projection distance is too far or too close. |
A strange sound is generated by the product.
If the sound continues, contact a Service Center, as this might be happening due to a defective part.
Lines appear on the screen.
There may be distortion when using a computer.
Select Menu > Setup > PC > Coarse Settings and adjust the displa y frequency.
The external device screen is not displayed.
Check if the external device is operating properly and then check if the "Brightness" or "Contrast" settings have been changed by selecting Menu > Picture > Custom Picture from the projector menu.
Only a blue screen appears. | Check the connectivity between the external device and other connections. |
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The screen is displayed in black and | As described above, check the "Brightness" or "Contrast" of the Menu Settings. |
white or the color is abnormal. / The | To initialize the settings of the projector to the factory defaults, select "Factory |
screen is too dim or too bright. | Default" from the menu. |
