Troubleshootings(FAQ)

PROBLEM

SOLUTION

Can’t turn ON the power of the system

Check if the computer’s power cables are all connected properly.

 

Check the input voltage.

 

If you can’t find any wrong connection, but you still can’t turn on the

 

power, you have to contact the service center or technicians.

 

 

Power is turned ON, but all you can see is a

Check if the monitor’s power cables are all connected properly.

blue screen.

Check if the monitor’s power button is switched ON.

 

 

Check if the output data cable of SPR-9816/9716 system is properly

 

connected to the monitor.

 

Disconnect the power cable and then re-connect.

 

If your monitor has a selectable inputs, make sure you select VGA

 

mode for input and wait for at least one minute for the screen to

 

appear.

 

 

Camera numbers are displayed on the

Check if the output data cable from cameras are properly connected

screen, but can’t see any visual transferred

to SPR-9816/9716 system.

from camera.

Check if the cameras’ power cables are all connected properly.

 

 

Check the cable connections between camera and SPR-9816/9716.

 

If video signals are sent to multiple systems. Sometimes a video

 

splitter can cause a weak signal and there can be no signal to the

 

system display. In this case, connect the camera directly to the

 

system to avoid this problem.

 

Try to reboot the SPR-9816/9716 system.

 

 

Video images are displayed, but there are

Check if you have set a recording method in the recording

no recordings.

setting. If it is set to ‘NONE’, you have to set it with a recording

 

mode. .

 

Try to reboot the SPR-9816/9716 system.

 

 

Can’t find recorded images.

Check search timeline to see if video images were recorded at

 

the time you expect to have recording.

 

If no video images were recorded at the time zone, check the

 

setup screen to find if recording method is properly set.

 

 

Can’t hear audio from the outputs.

Check if the cameras’ Audio Save Option is set properly.

 

Check if Audio Play Option is selected on the Search Screen.

 

Check if microphone and speaker are properly connected to the

 

rear of SPR-9816/9716 system.

 

Check if the connected microphone input is working properly.

 

Check if the connected speaker output is working properly.

 

 

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Samsung SPR-9816P manual TroubleshootingsFAQ
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SPR-9816P specifications

The Samsung SPR-9816P represents a notable advancement in the domain of high-quality surveillance technology, encapsulating a myriad of features that cater to both commercial and residential security needs. This cutting-edge model stands out due to its robust design and exceptional performance, which make it a reliable choice for users looking to enhance their surveillance systems.

One of the key features of the SPR-9816P is its high-resolution 4MP video quality, which guarantees crystal-clear imagery, enabling users to capture fine details even in challenging lighting conditions. This level of resolution is particularly beneficial for a wide range of applications, including retail environments, parking lots, and public spaces, making it easier to identify individuals and track movements.

Another notable characteristic of the SPR-9816P is its advanced night vision capabilities, thanks to the integration of infrared (IR) technology. This ensures that the camera delivers high-quality images even in total darkness. With a night vision range of up to 30 meters, users can maintain vigilance at all hours, providing unparalleled security coverage for their premises.

The camera also boasts a wide dynamic range (WDR) feature that enables it to handle high-contrast lighting environments. This technology balances the lighting, allowing users to see both bright highlights and deep shadows clearly, which is ideal for areas with mixed lighting situations, such as entrances and exits.

In terms of connectivity, the Samsung SPR-9816P supports Power over Ethernet (PoE), simplifying installation by allowing both data and power to run over a single cable. This feature not only reduces installation costs but also enhances the system's scalability, allowing for easy integration into existing networks.

Furthermore, the SPR-9816P includes intelligent video analytics capabilities, such as motion detection and tampering alarms, which enhance security by notifying users of suspicious activities in real-time. Additionally, the camera is equipped with a durable, weather-resistant housing, ensuring reliability and longevity in various environmental conditions.

In summary, the Samsung SPR-9816P combines high-resolution imaging, enhanced night vision, wide dynamic range capabilities, and advanced analytics in a robust design. These features make it a versatile solution for comprehensive surveillance needs, establishing it as a premier choice for those seeking superior security solutions in an ever-evolving landscape.
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