Problems and Solutions
GB
Before contacting the
Problem | Explanation/Solution |
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The fridge/freezer is not operating at | ◆ Check that the fridge/freezer is correctly plugged in. |
all and the light does not come on | ◆ Check that the wall outlet is switched on and working correctly. |
when you open the refrigerator door |
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Food in the freezer does not freeze ◆ Is the temperature set correctly? If ice cream in the freezer is too soft,
correctlyturn the temperature dial towards COLDER; if it is too hard, turn the dial towards COLD.
◆Is the room temperature too high? Is the appliance exposed to direct sunlight or a source of heat? Change its position if possible.
Food freezes in the refrigerator ◆ Is the temperature set to COLDER? Turn the temperature dial towards COLD.
◆Is the room temperature too low? If it is very low, the thermostatic controls may function incorrectly. Increase the temperature in the room or move the fridge/freezer to another position.
The fridge/freezer makes unusual ◆ Check that the fridge/freezer is installed on a level, stable surface
noiseswith sufficient space around it; adjust the front feet if necessary (see page 6 for further details).
◆Are there any objects behind or under the fridge/freezer?
◆Is the noise coming from the compressor or does it sound like running water (refrigerant circulating)? These noises are normal.
There is a bad smell in the refrigerator or freezer
◆Is an item of food going bad?
◆Is all food stored in sealed containers or covered?
◆Has dew developed in the vegetable bin? Clean and dry the bin.
◆Are the evaporation slots at the front of the freezer clogged? Clean and dry them carefully.
◆Clean the
Dew develops in the refrigerator | ◆ Have you left the door open for a long time? |
| ◆ Is something preventing the door from closing properly? |
| Carefully clean and dry the door seals. |
| ◆ Have you stored food or liquids in a container without a cover? |
| Leave all food and liquids to cool before placing them in the |
| refrigerator and keep them covered. |
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Frost develops in the freezer | ◆ Have you left the door open for a long time? |
| ◆ Is something preventing the door from closing properly? |
Carefully clean and dry the door seals.
◆ Are the evaporation slots at the front of the freezer clogged? Clean and dry them carefully.
◆ Have you left enough room for the air to circulate? Space the food out as evenly as possible.
The rear or sides of the fridge/ freezer are warm
◆Is the room temperature too high or is the fridge/freezer exposed to a direct source of heat, causing the fridge/freezer to operate intensively? Move the fridge/freezer to a better position if possible.
◆Is there an excessively high humidity level in the room? Move the fridge/freezer to a better position if possible.
If you cannot solve the problem, note:
◆The nature of the problem and any warranty information
◆The type and model indicated on the centre of the fridge/freezer Then contact your local dealer or nearest Samsung
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