Responsibility for the Pay Service (Cost to Customers)
Note
When the service is requested, in spite of in warranty, we may charge you for a visit from a
service technician in the following cases.
Not a product defectCleaning of the product, Adjustment, Explanation, Re-installation and etc.
• If a service technician gives instructions on how to use TV or simply adjusts options without
disassembling product.
• If a defect is caused by external environmental factors. (Internet, Antenna, Wired Signal,
etc.)
• If a product is reinstalled or devices are connected additionally after installing the pur-
chased product for the first time.
• If a product is reinstalled to move to a different spot or to move to a different house.
• If customer requests instructions on how to use because of another company's product.
• If customer requests instructions on how to use the network or another company's pro-
gram.
• If customer requests software installation and setup for the product.
• If a service technician removes/cleans dusts or foreign materials inside of the product.
• If customer requests an installation additionally after purchasing a product through home-
shopping or online.
A Product damage caused by customer's faultProduct damage caused by customer's mishandling or wrong repair
If a product damage is caused by;
• external impact or drop.
• use of supplies or separatly sold product unspecified by Samsung.
• repair from a person besides an engineer of outsourcing service company or partner of
Samsung Electronics Co., Ltd.
• remodeling or repairing the product by customer.
• using it with incorrect voltage or non-authorised electrical connections.
• not following the "cautions" in User Manual.
Others• If product fails by natural disaster. (lightning, fire, earthquake, flood damage, etc)
• If consumable components are all used up. (Battery, Toner, Fluorescent lights, Head,
Vibrator, Lamp, Filter, Ribbon, etc.)
Appendix