I can't hear the sound clearly

Testing the Sound

Support > Self Diagnosis > Sound Test Try Now

Before you review the list of problems and solutions below, make sure that the Speaker Select menu item is set to TV Speaker, and then listen to the speakers again. If the TV still does not play audio, run the Sound Test. The Sound Test uses a built-in melody to check for sound problems. If the TV does not play sound during the Sound Test, or the sound is distorted, there may be a problem with

the TV. Contact Samsung’s Call Centre for assistance. If the TV plays the Sound Test melody without distortion, there may be a problem with an external device. Please check the connections. If the problem persists, refer to the external device’s user manual.

"" If you can't hear the melody or there is a problem, make sure Sound > Speaker Settings > TV Sound Output is set to TV Speaker and then try again. If the problem persists, there may be a problem with the TV.

Contact Samsung’s Call Centre for assistance.

"" If the melody is played, there may be a problem with the external device. Please check the connections. If the problem persists, refer to the external device’s user manual.

The Problem

Try this!

There is no sound or

Check the volume control of the device (cable/satellite box, DVD, Blu-ray, etc.)

the sound is too low at

connected to your TV.

maximum volume.

 

 

 

 

Set Sound > Speaker Settings > TV Sound Output to TV Speaker.

 

If you are using an external device, check the device’s audio output option. (For

 

example, you may need to change your cable box’s audio option to HDMI if the

The picture is good but

box connected to your TV is using an HDMI cable.)

To listen to the computer sound, connect the external speaker to the computer’s

there is no sound.

audio output connector.

 

 

If your TV has a headphone jack, make sure there is nothing plugged into it.

 

Reboot the connected device by disconnecting and then reconnecting the device’

 

s power cable.

 

 

 

Make sure that the audio cable is connected to the correct audio output

The speakers are making

connector on the external device.

For antenna or cable connections, check the signal information. A low signal

an odd sound.

level may cause sound distortions.

 

 

Run Sound Test (Support > Self Diagnosis > Sound Test).

 

 

In HDMI mode, an audio

HDMI UHD Color is specific to a UHD source, and does not operate properly for

is intermittently stop or

any other source. In this case, navigate Picture > Picture Options > HDMI UHD

there is no sound.

Color menu, and then set the HDMI UHD Color-enabled HDMI connector to Off.

 

 

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Samsung UA65HU8700RXUM manual Cant hear the sound clearly, Testing the Sound, Support Self Diagnosis Sound Test Try Now
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