Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

-- This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

-- To keep your TV in optimum condition, upgrade to the latest software. Use the Update now or Auto Update functions on the TV's menu ( > Settings > Support > Software Update > Update now or Auto Update).

The TV won’t turn on.

•Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

•Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.

•Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound or distorted picture/video/sound from an external device or “Weak or No Signal” displayed on TV or cannot find channel.

•Make sure the connection to the device is correct and that all cables are fully inserted.

•Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

•Confirm that the correct input source has been selected. ( > Source).

•Perform a TV self diagnosis to determine if the problem is caused by the TV or the device. ( > Settings > Support > Self Diagnosis > Start Sound Test or Start Picture Test).

•If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected device.

•If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels ( > Settings > Broadcasting > Auto Tuning).

The remote control does not work.

•Check if the power indicator on the TV blinks when you press the remote's On button. If it does not, replace the remote control's batteries.

•Make sure that the batteries are installed with their poles (+/–) in the correct direction.

•Try pointing the remote directly at the TV from 1.5~1.8 m away.

The cable or satellite box remote control doesn’t turn the TV on or off or adjust the volume.

•Programme the cable or satellite box remote control to operate the TV. Refer to the cable or satellite box user manual for the SAMSUNG TV code.

English - 8

Page 7 Page 9
Page 8
Image 8
Samsung UA40K5300AKXSK, UA40K5300BKXSK Troubleshooting and Maintenance, TV won’t turn on, Remote control does not work
Page 7 Page 9

UA40K5300BKXSK, UA40K5300AKXSK specifications

The Samsung UA40K5300AKXSK and UA40K5300BKXSK are two sleek, sophisticated models from Samsung’s K5300 series, designed to elevate the television viewing experience. These 40-inch Full HD televisions are tailored for those who seek immersive entertainment without compromising on aesthetics or technology.

One of the standout features of these models is their Full HD resolution, delivering crystal-clear picture quality at 1920 x 1080 pixels. Viewers can expect vibrant colors and sharp details, enhancing everything from action-packed films to everyday viewing. The Ultra Clean View technology improves the quality of the content, reducing noise and distortions for an even cleaner image. This feature is particularly beneficial for low-resolution content, transforming it into a better viewing experience.

The Samsung K5300 series also embraces smart technology, offering a range of smart features that bring your favorite content to your fingertips. With built-in Wi-Fi, users can easily connect to streaming services like Netflix, YouTube, and Amazon Prime, among others. The Tizen operating system provides a user-friendly interface, allowing seamless navigation through apps and settings.

Additionally, both models come equipped with Samsung's Smart View, which allows users to connect their smartphone or tablet to the TV effortlessly. This feature permits screen mirroring, making it easy to share photos, videos, or presentations on a larger screen. The Samsung UA40K5300AKXSK and UA40K5300BKXSK also support HDR (High Dynamic Range), which enhances the contrast between the brightest whites and darkest blacks, allowing for a more dynamic and lifelike viewing experience.

Audio quality does not take a back seat, as these models feature Dolby Digital Plus technology, producing rich sound that complements the stunning visuals. The sound output is enhanced with a built-in speaker system, creating an immersive atmosphere that pulls viewers into their favorite movies or shows.

In terms of design, both models boast a modern, minimalist aesthetic that seamlessly blends into any home décor. With slim bezels, they offer a more immersive viewing surface. The stand design is elegant and sturdy, allowing for stable placement on furniture.

In conclusion, the Samsung UA40K5300AKXSK and UA40K5300BKXSK stand out with their Full HD resolution, smart technology capabilities, rich audio output, and sleek design. They cater to modern entertainment needs while ensuring a visually stunning and engaging experience for all viewers.
Top Page Image Contents