Samsung UA48J5000AWXSQ manual Picture is good but there is Jacks on the TV, No sound, Contents

Issues	Solutions and Explanations
	•• Set the Speaker Select option to TV Speaker in the sound menu.
	•• If you are using an external device, make sure the audio cables are connected to the correct audio input
The picture is good but there is	jacks on the TV.
	•• If you are using an external device, check the device’s audio output option (ex. you may need to change
no sound.
	your cable box’s audio option to HDMI when you have a HDMI connected to your TV).
	•• If you are using a DVI to HDMI cable, a separate audio cable is required.
	•• Reboot the connected device by reconnecting the device’s power cable.
The speakers are making an	•• Check the cable connections. Make sure a video cable is not connected to an audio input.
inappropriate noise.	•• For aerial or cable connections, check the signal strength. Low signal level may cause sound distortion.
No Picture, No Video
	•• Make sure the AC power cord is securely plugged in to the wall outlet and the TV.
The TV will not turn on.	•• Make sure the wall outlet is working.
	•• Try pressing the POWER button on the TV to make sure the problem is not the remote. If the TV turns
	on, refer to “The remote control does not work” below.
	•• Ensure the Sleep Timer is set to Off in the Time menu.
	•• If your PC is connected to the TV, check your PC power settings.
The TV turns off automatically.	•• Make sure the AC power cord is plugged in securely to the wall outlet and the TV.
	•• No Signal Power Off turns off the TV if no signal has been received by the TV for a specified period time.
	Auto Power Off turns off the TV if there has been no user input in four hours.
	•• Check cable connections (remove and reconnect all cables connected to the TV and external devices).
	•• Set your external device’s (Cable/Set top Box, DVD, Blu-ray etc) video outputs to match the
	connections to the TV input. For example, if an external device’s output is HDMI, it should be connected
There is no picture/video.	to an HDMI input on the TV.
	•• Make sure your connected devices are powered on.
	•• Be sure to select the TV’s correct source by pressing the SOURCE button on the remote control.
	•• Reboot the connected device by reconnecting the device’s power cable.
Aerial (Air/Cable) Connection
	•• Make sure the Aerial cable is connected securely.
The TV is not receiving all	•• Please try Setup (Initial setup) to add available channels to the channel list. Go to MENU - System -
channels.	Setup (Initial setup) and wait for all available channels to be stored.
	•• Verify the Aerial is positioned correctly.
The picture is distorted: macro	•• Compression of video contents may cause picture distortion, especially on fast moving pictures such as
block error small block, dots,	sports and action movies.
pixelization	•• A low signal can cause picture distortion. This is not a TV issue.
Others
	•• HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3)
	contents.
The picture will not display in	•• Black bars on the top and bottom will appear during movies that have aspect ratios different from your
full screen.
	TV.
	•• Adjust the picture size options on your external device or TV to full screen.
The remote control does not	•• Replace the remote control batteries with the poles (+/–) in the right direction.
	•• Clean the sensor’s transmission window on the remote.
work.
	•• Try pointing the remote directly at the TV from 1.5 ~ 1.8m away.

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J5000-SQ_MI_BN68-08166K-00_L02.indb12

2016-07-27 �� 1:31:43