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Samsung UA40K5300BKXSK, UA49K6500AKXSK manual Getting Support, Support through Remote Management

Models: UA43K5520AKXXV UA43K5300BWXMV UA49K5500AKXXV UA32K5300AKXXV UA49K5300AKXXV UA49K6300AKXXV UA55K5500AKXXV UA43K6000BWXMV UA55K6000AKXZN UA43K5310AKXXV UA43K5300AKXXV UA49K5520AKXXV UA49K6500BKXSK UA32K5500AKXXV UA55K5300AKXXV UA49K6500BWXMV UA55K5520AKXXV UA40K5520AKXXV UA40K5500AKXXV UA43K5500AKXXV UA49K5300BWXMV UA49K6500AKXSK UA55K6300AKXXV UA40K5300AKXXV UA40K6300AKXXV UA55K5300BWXMV UA40K5300BKXSK UA40K5300AKXSK

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Getting Support

Get help directly from Samsung if you have a problem with your TV.

Support through Remote Management

Settings Support Remote Management Try Now

You can use this feature to let Samsung Electronics diagnose your TV when you need assistance with your TV. Set it to On. You will need to read and agree to the service agreement before using this feature.

"" This option requires an Internet connection.

What Does Remote Service Do?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely.

●●	Diagnose your TV
●●	Adjust the TV settings for you
●●	Perform a factory reset your TV
●●	Install recommended firmware updates

How does Remote Support Work?

Having a Samsung Tech remotely service your TV is easy.

1.Call the Samsung Contact Centre and ask for remote support.

2.Open the menu on your TV and go to the Support section.

3.Select Remote Management, and then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the agent.

4.The agent accesses your TV.

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Samsung UA40K5300BKXSK, UA49K6500AKXSK Getting Support, Support through Remote Management, What Does Remote Service Do?

Contents

Manual Contents Smart Features Picture and Sound Troubleshooting Settings Using Smart HubUsing Smart Hub SourceRearranging or deleting channels Editing ChannelsRunning the Edit Channel function Live TV Channel List All EditConnecting Internet network Connecting an AerialConnecting to the Internet Settings Network Open Network Settings Try NowSettings Network Open Network Settings Wireless Establishing a wired Internet connectionEstablishing a wireless Internet connection Checking the internet connection status Settings Network Network Status Try NowSettings Network Device Name Try Now Changing the name of the TV on a networkConnecting to a Network via a Mobile Dongle E3131B, E8221Troubleshooting Internet Connectivity Issues Troubleshooting wired Internet connectivity issues Try NowUnable to connect to a wireless router Troubleshooting wireless Internet connectivity issuesWireless network connection failed Connecting Video Devices Connecting with an Hdmi cableComponent in / AV Audio Input and Output Connections Connecting with an Hdmi ARC cableConnecting with a digital audio optical cable Connection Guide Source Connection Guide Connecting through wireless networkConnecting Bluetooth Devices Connecting through the Smart View app ― Content sharing Connecting a ComputerConnecting through the Hdmi port ― Screen sharing Connecting a mobile device via Smart View App Connecting a Mobile DeviceUsing Smart View Screen Mirroring or contents sharing Using additional functions Switching between external devices connected to the TVChanging the input signal Editing external devicesConnection Notes Connection notes for HdmiConnection notes for computers Settings Sound Select Speaker to Audio OutConnection notes for audio devices Connection notes for mobile devicesAbout the Samsung Smart Remote Extra Using the keyboard Connecting a USB keyboardConnecting a Bluetooth keyboard and gamepad Controlling the TV with a Keyboard or GamepadEntering Text using the On-Screen Qwerty Keyboard Setting up the keyboardSmart Hub Displaying Home Screen Launching Smart Hub automatically Testing Smart Hub connectionsResetting Smart Hub Launching the last used app automaticallyCreating a Samsung account Using a Samsung accountCreating a Samsung account using a Facebook account Creating a Samsung account from the create account screenManaging payment information saved on the TV Signing in to a Samsung accountChanging and adding information to a Samsung account Deleting a Samsung account from the TVUsing the Games Service GamesInstalling games Installing and running a gameManaging purchased or installed games Running an installed gameUpdating a game Rating gamesRemoving a game Locking or Unlocking a gameUsing the Apps Service AppsLaunching an app Installing and running an appInstalling an app Removing an app Managing purchased or installed appsMoving apps Updating appsRating purchased apps Using other app features and functionsRating apps Locking and unlocking appsLaunching the e-Manual Using the e-ManualUsing the buttons in the e-Manual Using the web browser Playing pictures/video/musicFilter By Playing media contentFunctions on the media content list screen Sort ByLive TV Guide Try Now Using the guideViewing Digital Broadcast Information at a Glance Recording Programmes Changing the broadcast signalChecking digital channel signal info and strength Recording programmesViewing recorded programmes Canceling a schedule recordingManaging the schedule recording list Editing a schedule viewing Setting Up a Schedule ViewingSetting up a schedule viewing for a channel Using Timeshift Using the Channel ListCategory AllFavourites SortAdding back removed channels Re-registering and deleting a channelRemoving registered channels Live TV Channel List Right directional buttonLocking / Unlocking channels Using Programme Rating LockEditing registered channels Viewing and selecting channels on favourites lists only Creating a Personal Favourites ListRegistering channels as favourites Select FavouritesRearranging a favourites list Editing a Favourites ListRemoving registered channels from a favourites list Renaming a favourites listWhen Audio Description is On Making Sports programmes More Realistic with Sports ModeSettings Picture Special Viewing Mode Sports Mode Try Now Choosing the sports typeSettings Picture Special Viewing Mode Indian Cinema Mode Viewing a game recorded in sports modeUsing the Indian Cinema Mode You can view a recorded game saved on a USB storage deviceScanning for available channels Configuring advanced broadcasting settingsTV-Viewing Support Functions Selecting the broadcasting audio optionSelecting a Language Settings Broadcasting Expert Settings Audio OptionsSelecting the broadcast audio language Selecting a Audio FormatSettings Broadcasting Expert Settings Country Area Setting the country areaTuning broadcast signals manually Settings Broadcasting Expert Settings Manual TuningTuning analogue channels Fine-Tuning the screenTuning digital channels Channel mode Programme modeChanging teletext language Setting satellite systemTransferring channel list Configuring advanced picture settings Adjusting the Picture QualityChoosing a picture mode Reset Picture Analogue Clean ViewFilm Mode Auto Motion PlusChanging the picture size Picture Support FunctionsViewing a picture-in-picture PIP Changing the picture size automatically Changing the picture size in 43 or Screen Fit modeAdjusting the picture size and/or position Fitting the picture to the screenConfiguring advanced sound settings Adjusting the Sound QualityChoosing a sound mode Hdmi Audio Format Audio Delay DTV Audio Level Auto Volume Sound Feedback Reset SoundSettings Sound Select Speaker Try Now Using the Sound Support FunctionsListening to the TV through Bluetooth devices Selecting speakersListening to the TV through a Multiroom speaker Specifying the TVs installation typeSettings Sound Expert Settings TV Installation Type Creating surround effect through Multiroom speakerSetting the clock using digital broadcast info Setting the Time and Using the TimerSetting the current time Setting the clock manuallyUsing the sleep timer Using the timersSetting the clock automatically Changing the current timeSettings System Time On Timer Turning on the TV using the on timerTurning off the TV using the off timer Settings System Time Off TimerPreventing screen burn Reducing the energy consumption of the TVConnect an HDMI-CEC-compliant device to the TV Using Anynet+ HDMI-CECRead before connecting an Anynet+ HDMI-CEC Updating through the Internet Updating the TV’s SoftwareUpdating the TV’s software to the latest version Updating through the USB deviceScanning viruses in real time Protecting the TV from Hacking and Malicious CodeChecking the TV and connected storage for malicious code Checking a scanned listAudio Description Using Other FunctionsRunning the accessibility functions Watching TV broadcasts with subtitles Settings System Accessibility SubtitleSubtitle Mode SubtitleSelecting the broadcasting subtitle language Adjusting the menu transparencyWhite text on black background high contrast Settings System Accessibility Multi-output Audio Try Now Learning about the remote control for the visually impairedSettings System Accessibility Enlarge Try Now Enlarging font for the visually impairedChanging the menu language Configuring advanced system settingsSetting up a password Checking NotificationsSettings System Expert Settings Light Effect Enabling/Disabling the front indicatorsSettings System Expert Settings TV Control Button Lock Settings System Expert Settings DivX Video On DemandUsing the TV as a display model for retail stores Restoring the TV to the factory settingsEnabling game mode Pressing the TTX button in a toggling manner Enabling/ Disabling Data Service function HbbTVSettings Broadcasting Expert Settings Connecting to a TV Viewing Card slot To connect the CI Card Adapter, follow these stepsAppears indicating the channel list is updated Using the CI or CI+ CardContact your service provider To watch paid channels, the CI or CI+ Card must be insertedTeletext Feature Typical Teletext Getting Support What Does Remote Service Do?Settings Support Remote Management Try Now Support through Remote ManagementDiagnosing the TV operation Finding the contact information for serviceRequesting service Settings Support Self Diagnosis Start Picture Test There Is a Problem with the PictureTesting the picture Settings System Time Sleep Settings Broadcasting Auto TuningChange Picture Size to 169 Standard Settings Picture Expert Settings ResetPicture Settings Sound Select Speaker to TV Speaker Testing the soundSettings Support Self Diagnosis Start Sound Test Cant Hear the Sound ClearlyMy Computer Wont Connect There Is a Problem with the BroadcastSubtitle Mode TV Wont Connect to the Internet Schedule Recording/Timeshift Function Isnt WorkingAnynet+ HDMI-CEC Isnt Working HDMI-CEC and see if Anynet+ HDMI-CEC has been set to OnMy File Wont Play Have Trouble Launching/Using AppsWant to Reset the TV Other Issues Signal InformationBroadcasting option Settings System Expert Settings UsageMode to Home Mode System Time Clock Before Using the Recording and Timeshift FunctionsBefore using the recording and Schedule Recording functions Maximum recording time is 720 minutes Video is played according to the TV settingsFunctions are in progress, only the recording will stop Two later than the specified timeBefore using the Timeshift function Supported broadcasting audio optionsApplication services and updates may become unavailable Read Before Using AppsCaused by the service provider for any reason Prior noticeRead Before Using the Web Browser Function is operating Disabled. In this case, you will have to reloadSelection may not be available Read Before Playing Photo, Video, or Music Files Limitations on use of Photo, Video, and Music files Try NowSupported external subtitles Supported internal subtitlesSupported image formats and resolutions Supported music formats and codecsSupported video codecs SvafOther restrictions Video decodersAudio decoders Installing an anti-theft lock Read After Installing the TVPicture sizes and input signals Sold separatelyWireless security protocols Read before setting up a wireless Internet connectionPrecautions for wireless Internet Read Before Connecting a Computer Supported Resolutions IBMVesa DMT Supported Resolutions for Video Signals CEA-861Read Before Using Bluetooth Devices Restrictions on using BluetoothButtons and Functions Fit to Screen Rotate left / Rotate rightZoom Background MusicButtons and functions available while using sports mode Recording Time Starts instant recording of the current programmeLicence