Manuals / Samsung / TV and Video / Televisions

Samsung UA49KU7350RXUM, UA55KU7350RXUM manual Troubleshooting and Maintenance, TV won’t turn on

Models: UA65KU7350RXUM UA55KU7350RXUM UA49KU7350RXUM

1 18
Download 18 pages 5.08 Kb
Page 9
Image 9

Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

-- This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

-- To keep your TV in optimum condition, upgrade to the latest software. Use the Update now or Auto Update functions on the TV's menu ( > Settings > Support > Software Update > Update now or Auto Update).

The TV won’t turn on.

•Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

•Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.

•Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound or distorted picture/video/sound from an external device or “Weak or No Signal” displayed on TV or cannot find channel.

•Make sure the connection to the device is correct and that all cables are fully inserted.

•Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

•Confirm that the correct input source has been selected. ( > Source).

•Perform a TV self diagnosis to determine if the problem is caused by the TV or the device. ( > Settings > Support > Self Diagnosis > Start Sound Test or Start Picture Test).

•If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected device.

•If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels ( > Settings > Broadcasting > Auto Tuning).

The remote control does not work.

•Check if the power indicator on the TV blinks when you press the remote's On button. If it does not, replace the remote control's batteries.

•Make sure that the batteries are installed with their poles (+/–) in the correct direction.

•Try pointing the remote directly at the TV from 1.5~1.8 m away.

The cable or satellite box remote control doesn’t turn the TV on or off or adjust the volume.

•Programme the cable or satellite box remote control to operate the TV. Refer to the cable or satellite box user manual for the SAMSUNG TV code.

English - 9

Page 8 Page 10
Page 9
Image 9
Samsung UA49KU7350RXUM, UA55KU7350RXUM Troubleshooting and Maintenance, TV won’t turn on, Remote control does not work
Page 8 Page 10

UA65KU7350RXUM, UA55KU7350RXUM, UA49KU7350RXUM specifications

The Samsung UA49KU7350RXUM, UA55KU7350RXUM, and UA65KU7350RXUM represent a series of cutting-edge 4K UHD TVs that showcase Samsung’s commitment to delivering exceptional viewing experiences. These models come equipped with a myriad of features and technologies that enhance both picture quality and user experience.

One of the standout features of these televisions is their Ultra HD resolution. With a pixel count of 3840 x 2160, viewers are treated to stunning clarity and detail that brings content to life. Whether watching movies, sports, or gaming, the 4K resolution ensures that every scene is rendered with impressive sharpness and vibrancy.

Additionally, these models incorporate HDR (High Dynamic Range) technology, which allows for a greater range of colors and contrast in the image. HDR enhances the overall picture quality by providing deeper blacks and brighter whites, resulting in a more realistic and immersive viewing experience. This capability is particularly effective in showcasing the nuances of high-quality content, further elevating the visual experience.

Samsung’s Smart TV platform is another highlight of the UA73 series. With an intuitive interface, users can easily navigate through a plethora of apps and streaming services. Binge-watchers can access popular platforms like Netflix, YouTube, and Amazon Prime Video directly from their TVs. The integration of smart technology also enables compatibility with voice assistants, allowing for seamless control of the TV through simple voice commands.

In terms of design, the Samsung UA73 series boasts a sleek and modern aesthetic that complements any living space. The thin bezels create a more immersive viewing environment, while the slim profile allows for flexible placement options, whether wall-mounted or on a stand.

Connectivity options are abundant, with multiple HDMI and USB ports making it easy to connect various devices such as gaming consoles, Blu-ray players, and sound systems. The inclusion of Bluetooth technology adds another layer of convenience, allowing users to connect wireless headphones or speakers effortlessly.

Overall, the Samsung UA49KU7350RXUM, UA55KU7350RXUM, and UA65KU7350RXUM are exemplary models that combine advanced technology with user-friendly features to create an exceptional home entertainment experience. These TVs are designed not just to meet, but to exceed the viewing expectations of today’s consumers.