Manuals / Samsung / TV and Video / Televisions

Samsung UA55HU9000RXTW, UA65HU9000RXSK, UA78HU9000RXZN, UA65HU9000RXMM manual Troubleshooting

Models: UA65HU9000RXEG UA78HU9000RXZN UA65HU9000RXSJ UA65HU9000RXSK UA78HU9000RXTW UA55HU9000RXMM UA55HU9000RXEG UA65HU9000RXZN UA55HU9000RXUM UA55HU9000RXZN UA55HU9000RXTW UA65HU9000RXMM UA65HU9000RXMZ UA78HU9000RXUM UA65HU9000RXUM

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Troubleshooting

Getting Support

151 Support through Remote Management

153 Finding the Information You Need for Service

There is a problem with the screen

153 Testing the Picture

I can't hear the sound clearly

156 Testing the Sound

I can't see 3D images clearly.

157 Testing 3D Picture Quality

There is a problem with the broadcast.

The computer won't connect.

I can't connect to the Internet. Anynet+ (HDMI-CEC) isn't working.

I am having trouble launching/using apps.

My file won't play.

I want to reset the TV.

Other Issues

Notes and Precautions

Before Using 3D Viewing Mode

163 3D Precautions

166 Supported Resolutions for each 3D Mode

Voice, Motion, and Face Recognition Precautions

168 Precautions for Voice, Motion and Face Recognition

170Requirements for Using Voice, Motion, or Face Recognition

Read Before Using SAMSUNG APPS

WebBrowser Restrictions

Photo, Video, and Music File Limitations

175Storage Device File Transfers

176Supported External Subtitles

176Supported Internal Subtitles

177Supported Image Formats and Resolutions

177Supported Music Formats and Codecs

178Supported Video Codecs

Read After Installing the TV

180 Picture Sizes and Input Signals

180Installing an Anti-Theft Kensington Lock

181Read Before Setting Up a Wireless Internet Connection

Computer Connection Precautions

182 IBM

182MAC

183VESA DMT

Licence

Glossary

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Samsung UA55HU9000RXTW, UA65HU9000RXSK, UA78HU9000RXZN, UA65HU9000RXMM, UA78HU9000RXUM, UA55HU9000RXEG manual Troubleshooting

Contents

Manual Contents Internet Connection TV Viewing and Recording Features General Troubleshooting Using the Smart TV Connecting the TV to the internetUsing Smart Hub Using Voice Control Setting up Voice ControlUsing Motion Control Setting up Motion ControlUsing the Samsung Smart Control Setting the Samsung Smart ControlUsing the Samsung Smart Control Using the Soccer Mode Activating Soccer ModeUsing the Multi-Link Screen Using the Multi-Link ScreenEditing channels Running Editing ChannelSorting the channel list Aerial Connection Video Device Connection HdmiHdmi Connection Component Connection External Input Connection TV Audio through the External Speakers Hdmi ARC ConnectionDigital Audio Optical Connection Audio Output Connection Connecting with the Hdmi DVI Port Connecting to a ComputerConnecting via Hdmi Port Connecting via Samsung LinkConnecting via Hdmi Port Connecting with the Hdmi DVI Port Connecting via Samsung Link Connecting via Home Network DlnaConnecting via Smart View Connecting with a Mobile DeviceConnecting with MHL-to-HDMI Cable Mobile Device Screen on TV Screen MirroringConnecting with MHL-to-HDMI Cable Not searching for the TV on mobile devices Connecting via a mobile deviceMobile Device Screen on TV Screen Mirroring Allow/Reject the connection via mobile devicesConnecting via Smart View Network Wi-Fi Direct Try NowConnecting via Samsung Link Name of TV on Network Input Signal SelectionUniversal remote setup Network Device Name Try NowWhen you see this alarm icon on the screen Inserting Batteries into Samsung Smart ControlPairing Samsung Smart Control Reconnecting Samsung Smart ControlUsing Samsung Smart Control Button FunctionsSearch Using the TV by Moving the Samsung Smart Control Additional FunctionsUsing the TV with the Touchpad Menu Access & Item SelectionMoving the Focus/Pointer Displaying the Context-sensitive Menu on Smart Hub Moving to the Smart Hub panelScrolling on the WebBrowser Tools Sleep Setting Up the Universal Remote Control System Universal Remote Setup Try NowUsing the TV Remote Controlling External Devices with the TV RemoteExternal Device Registration Universal Remote Features Connecting a Bluetooth Keyboard Connecting a KeyboardConnecting a USB Keyboard System Device Manager Keyboard Settings Try NowChanging Keyboards Try Now Using the KeyboardSwitch Input Language Keyboard LanguageConnecting a Bluetooth Mouse Connecting a MouseConnecting a USB Mouse System Device Manager Mouse Settings Try NowChanging Mouse Buttons and Pointer Speed Try Now Using the MouseChanging Mice Try Now Primary ButtonEntering Text Using Qwerty Using Additional FunctionsEstablishing a Wired Internet Connection Connecting a LAN CableNetwork Network Settings Try Now Connecting to a Wired Internet Network AutomaticallyConnecting to a Wired Internet Network Manually Network Network SettingsNetwork Configuration Establishing a Wireless Internet Connection Connecting to a Wireless Internet Network AutomaticallyConnecting to a Wireless Internet Network Manually Connecting to a Wireless Internet Network with WPS 111 222IP auto setting failed Try Now Troubleshooting Internet Connectivity IssuesTroubleshooting Wired Internet Connectivity Issues No network cable found Try Now Try NowTroubleshooting Wireless Internet Connectivity Issues Wireless network connection failed, Try Now Try NowUnable to connect to a wireless router Try Now Try Now Mobile Network Supported Telecom and Model NameChecking the Internet Connection Status Network Network Status Try NowChanging the Channel/Volume Using Multi-Link ScreenSelecting a Feature Multiple Functions on a Single ScreenPairing Bluetooth Headphone Select Speaker Settings from the Settings menuSelecting the Audio-Source Screen Smart Hub Open Smart Hub Try Now Testing Smart Hub connectionsSmart Hub Support Self Diagnosis Smart Hub Connection TestSetting your favourite item Opening the Home ScreenDeleting browsing history Using the Smart Hub Tutorial Resetting Smart HubMoving to the Panel Screen Using Smart Hub with Samsung Account Creating a Samsung AccountSmart Hub Samsung Account Try Now Creating a Samsung Account using a Facebook Account Navigate to Smart Hub Samsung Account and select LogEasily Logging Into Your Samsung Account Saved on the TV Signing into Samsung AccountLogging into and Saving a Samsung Account Smart Hub Samsung Account LogLinking My Samsung and App Accounts Disconnecting a Linked AccountSmart Hub Samsung Account Link Service Accounts Linking an App AccountSmart Hub Samsung Account Changing and Adding Information to Samsung AccountDeleting All Samsung Accounts from the TV Smart Hub Samsung Account Remove Accounts from TVUsing the NewsON Panel NewsWeather Using Samsung Apps Panel Using Pop-Up Menu Functions Installing an App Quick InstallationInstalling an App from the Detailed App Information Screen Launching an App Default AppsRearranging Apps on the Samsung Apps Screen ManualRemoving an App from the TV Removing an AppRemoving Multiple Apps Updating an App Samsung Apps FeaturesSetting Auto App Update Enabling Automatic TickersSetting Push Notification Using an App while Watching TVUsing Movies & TV Shows Panel Instant Content Playing Adding to/Removing from FavouritesRegistering Content to Favourites Watching a Movie/TV ProgrammeRating and Sharing a Purchased Content Rating ContentSharing With SNS Playing Media Content from a USB Device Playing Photos, Videos, and Music MultimediaSafely Removing a USB Device Allowing Connection with a Computer/Mobile DeviceSelect Disconnect USB Device from the list When Connected through Home Network Dlna When Connected through Samsung LinkPlaying Media Content from a Storage Service AccountPause / Play SettingsButtons and Functions Available while Viewing Photos Previous / NextButtons and Functions Available while Watching Video Rewind / Fast ForwardSelect Scene Repeat Sound ModeButtons and Functions Available while Playing Music ShuffleSort By Functions on the Media Content List ScreenFilter OptionsSound Reset Sound Try Now Listening to 3D Audio in 3D ModeResetting All Sound Settings Listening to Music in HD QualityEnabling Voice Control TV Control using your VoiceUsing the Voice Control Tutorial System Voice Control Try NowChanging Voice Control Language Turning On the TV Using Voice ControlLearning Voice Control Basics System Voice Control Language Try NowSystem Motion Control TV Control using MotionsTesting Ambient Illumination Using the TV Camera System Motion Control Motion Control Environment TestLearning Motion Control Basics Using Motion Control TutorialActivating Motion Control System Motion Control Motion ControlReturning to the previous menu Moving to the Smart Hub panelDisplaying Smart Hubs context menu Zooming in and zooming outPanning while zoomed Showing and Hiding Animated Motion Guide Adjusting Pointer SpeedUsing Like function Rotating a pictureMotion Control Screen Layout Motion Control Layout on the TV ScreenMotion Control Layout on the Smart Hub Screen Displaying Hidden Icons When Using Smart Hub Signing in with Face Recognition Registering Your Face to Your Samsung AccountChanging Login Method to Face Recognition Singing into Samsung Account with Your FaceSetting Up a Schedule Viewing Setting Up Schedule ViewingChannel Schedule Viewing Editing Schedule Viewing Sessions Managing the Schedule Viewing ListDeleting Schedule Viewing Sessions Broadcasting Schedule ManagerBroadcasting Channel List Try Now Using the Channel ListUsing Options Changing to FavouritesRemoving Registered Channels Registering, Removing, and Editing ChannelsRegistering and Removing Channels Broadcasting Edit Channel Try NowEnabling/Disabling Password Protection on Channels Editing Registered ChannelsLocking/ Unlocking Channels Registering the Current Channel as a Favourites Creating a Personal Favourites ListRegistering a Channel as Favourites Registering Multiple Channels as FavouritesEdit Favourites Features Viewing Favourites List Channels OnlyEditing a Favourites List Removing Registered Channels from a Favourites List Rearranging a Favourites ListRenaming a Favourites List Copying a Favourites List to a Different Favourites ListSystem Soccer Mode Soccer Mode Enabling Soccer ModeSystem Soccer Mode Try Now Adding Realism to SportsTV-Viewing Support Features PIP Broadcast ViewingAuto Tuning Broadcasting Auto Tuning Try NowSelect Broadcasting Auto Tuning Scanning for Available ChannelsUsing the Channel Settings Manual TuningArea Fine-Tuning the Screen Channel modeBroadcasting Channel Settings Fine Tune Try Now Changing the Picture Mode and Adjusting the Picture Quality Choosing the Right Picture Mode for the Viewing EnvironmentAdjusting the Picture Quality for Each Picture Mode Fine-Tuning Each Picture Mode Advanced Settings White Balance Try Now Motion Lighting Try NowAdjusting the Picture for Easier Viewing Picture Options Film Mode Try Now Motion Plus Try NowCinema Black Try Now Viewing in 3D Starting 3DPicture 3D Try Now Changing the 3D Mode Picture 3D 3D Mode Try NowAdjusting the 3D Effect Picture 3DPicture Support Functions Picture PIPChanging the Picture Size and Position Choosing the Right Screen SizePicture Reset Picture Try Now Resetting the Picture Mode SettingsAdjusting the Screen Position Picture Picture Size Zoom/PositionChanging the Sound Mode and Using Sound Effects Choosing the Right Sound Mode for the EnvironmentVirtual Surround Try Now Using Sound EffectsSound Sound Effect Try Now Dialog Clarity Try NowUsing a Custom Sound Profile Customising Sound Sound CustomiserCustomising Sound Sound Sound Customiser Manage Custom Sound Try Now Renaming and Deleting Custom Sound ProfilesModifying a Custom Sound Sound Sound Customiser Edit Custom Sound Try NowSound Support Functions Designating the TVs Installation TypeListening to TV Sound through Samsung Bluetooth Audio Selecting Speakers Try NowEnabling the Sound Additional Settings Time Offset Setting the Time and Using the TimerSetting the Current Time System Time Clock Set Try NowUsing the Timers Using the Sleep TimerTurning On the TV using On Timer Turning Off the TV Using Off Timer System Time Off Timer Try NowMusic / Photo Using the Screen Burn Protection and Energy Saving Features Using Energy Saving FeaturesPreventing Screen Burn System Anynet+ HDMI-CEC Try Now Using Anynet+ HDMI-CECSetting Up Anynet+ HDMI-CEC Auto Turn Off Try NowSelecting an External Device Using Anynet+ HDMI-CECAccessing the External Devices Menu Anynet+ HDMI-CECLoading Pages using Keywords Using the e-ManualAdditional e-Manual Features Launching the e-ManualUpdating the e-Manual to the Latest Version Using History to Load Previously Read PagesAccessing the Menu from the e-Manual Try Now Loading Pages from the IndexSupport Software Update Update now Updating Software using a USB connectionSupport Software Update Try Now Updating the SoftwareEnabling Automatic Software Updates Protecting the TV from Hacking and malicious codeChecking the TV and Connected Storage Media Automatically Adding malicious code to the Blocked List Automatically Scanning when the TV is Powered OnSystem Smart Security Settings Auto Scan If malicious code is detectedSystem Accessibility High Contrast Try Now Using Other FunctionsAdjusting the Menu Transparency System Accessibility Menu Transparency Try NowChanging the Menu Language Setting Up a PasswordExpanding the Smart Hubs Focus Area Checking NotificationsEnjoying Rich Colours and Superior Picture Quality BD Wise Enabling Game ModeSystem General Game Mode Try Now RequirementsEnabling/Disabling the Front Indicators Showing/Hiding the Samsung Logo while BootingEnabling the TV to Boot Faster Enabling/Disabling Sound FeedbackSystem DivX Video On Demand Try Now Support Use Mode Try Now Restoring the TV to the Factory SettingsSupport Self Diagnosis Reset Try Now Turning the TV into a Display Model for retail storesTeletext Feature Typical Teletext Support through Remote Management What Does Remote Service Do?Getting Support Support Remote Management Try NowHow Does it Work? Testing the Picture There is a problem with the screenFinding the Information You Need for Service Support Contact Samsung Try NowJacks are plugged into their proper connectors Sharpness, Colour, and Tint G/R settingsAuto Tuning function Testing the Sound Cant hear the sound clearlySupport Self Diagnosis Sound Test Try Now Testing 3D Picture Quality Cant see 3D images clearlySupport Self Diagnosis 3D Picture Test Try Now There is a problem with the broadcast Computer wont connectCant connect to the Internet Anynet+ HDMI-CEC isnt working Am having trouble launching/using apps Want to reset the TVMy file wont play Other Issues Signal InformationChange the Use Mode Support Use Mode to Home Use Before Using 3D Viewing Mode 3D PrecautionsPage Safety Precautions Supported Resolutions for each 3D Mode HdmiVideos/Photos ComponentDigital Channel Computer via Hdmi CableUsing the TV Camera Voice, Motion, and Face Recognition PrecautionsPrecautions for Voice, Motion and Face Recognition Face RecognitionMotion Control Voice ControlRequirements for Using Voice, Motion, or Face Recognition Requirements for Using Voice RecognitionRequirements for Using Motion Recognition Requirements for using Face Recognition Read Before Using Samsung Apps WebBrowser Restrictions Page Photo, Video, and Music File Limitations Storage Device File TransfersSupported External Subtitles Supported Internal SubtitlesSupported Image Formats and Resolutions Supported Music Formats and CodecsSupported Video Codecs Other Restrictions Video DecodersAudio Decoders Read After Installing the TV Picture Sizes and Input SignalsInstalling an Anti-Theft Kensington Lock Read Before Setting Up a Wireless Internet Connection Wireless Internet PrecautionsWireless Security Protocols Computer Connection Precautions IBMVesa DMT Licence Page ARC Audio Return Channel Glossary480i/480p/720p/1080i/1080p DVI Digital Visual InterfaceDynamic versus Static IP Addresses EthernetComponent Connection