Manuals / Samsung / TV and Video / Televisions

Samsung UA55HU9000RXUM, UA65HU9000RXSK manual Getting Support, Support through Remote Management

Models: UA65HU9000RXEG UA78HU9000RXZN UA65HU9000RXSJ UA65HU9000RXSK UA78HU9000RXTW UA55HU9000RXMM UA55HU9000RXEG UA65HU9000RXZN UA55HU9000RXUM UA55HU9000RXZN UA55HU9000RXTW UA65HU9000RXMM UA65HU9000RXMZ UA78HU9000RXUM UA65HU9000RXUM

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Getting Support

The TV has several built-in systems designed for user and TV system support.

Support through Remote Management

Support > Remote Management Try Now

If you need assistance with your TV, you can use this feature to let Samsung Electronics diagnose your TV remotely. You will need to read and agree to the service agreement before using this feature. A Samsung Electronics technician will then diagnose, repair, and update your TV remotely.

"" This option requires an Internet connection.

What Does Remote Service Do?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely.

●● Diagnose your TV

●● Adjust the TV settings for you

●● Perform a factory reset your TV

●● Install recommended firmware updates

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Samsung UA55HU9000RXUM, UA65HU9000RXSK Getting Support, Support through Remote Management, What Does Remote Service Do?

Contents

Manual Contents Internet Connection TV Viewing and Recording Features General Troubleshooting Connecting the TV to the internet Using the Smart TVUsing Smart Hub Setting up Voice Control Using Voice ControlSetting up Motion Control Using Motion ControlSetting the Samsung Smart Control Using the Samsung Smart ControlUsing the Samsung Smart Control Activating Soccer Mode Using the Soccer ModeUsing the Multi-Link Screen Using the Multi-Link ScreenRunning Editing Channel Editing channelsSorting the channel list Aerial Connection Hdmi Video Device ConnectionHdmi Connection Component Connection External Input Connection Hdmi ARC Connection TV Audio through the External SpeakersDigital Audio Optical Connection Audio Output Connection Connecting via Hdmi Port Connecting to a ComputerConnecting with the Hdmi DVI Port Connecting via Samsung LinkConnecting via Hdmi Port Connecting with the Hdmi DVI Port Connecting via Home Network Dlna Connecting via Samsung LinkConnecting with MHL-to-HDMI Cable Connecting with a Mobile DeviceConnecting via Smart View Mobile Device Screen on TV Screen MirroringConnecting with MHL-to-HDMI Cable Mobile Device Screen on TV Screen Mirroring Connecting via a mobile deviceNot searching for the TV on mobile devices Allow/Reject the connection via mobile devicesNetwork Wi-Fi Direct Try Now Connecting via Smart ViewConnecting via Samsung Link Universal remote setup Input Signal SelectionName of TV on Network Network Device Name Try NowInserting Batteries into Samsung Smart Control When you see this alarm icon on the screenReconnecting Samsung Smart Control Pairing Samsung Smart ControlButton Functions Using Samsung Smart ControlSearch Additional Functions Using the TV by Moving the Samsung Smart ControlMenu Access & Item Selection Using the TV with the TouchpadMoving the Focus/Pointer Moving to the Smart Hub panel Displaying the Context-sensitive Menu on Smart HubScrolling on the WebBrowser Tools Sleep System Universal Remote Setup Try Now Setting Up the Universal Remote ControlControlling External Devices with the TV Remote Using the TV RemoteExternal Device Registration Universal Remote Features Connecting a USB Keyboard Connecting a KeyboardConnecting a Bluetooth Keyboard System Device Manager Keyboard Settings Try NowSwitch Input Language Using the KeyboardChanging Keyboards Try Now Keyboard LanguageConnecting a USB Mouse Connecting a MouseConnecting a Bluetooth Mouse System Device Manager Mouse Settings Try NowChanging Mice Try Now Using the MouseChanging Mouse Buttons and Pointer Speed Try Now Primary ButtonUsing Additional Functions Entering Text Using QwertyConnecting a LAN Cable Establishing a Wired Internet ConnectionConnecting to a Wired Internet Network Manually Connecting to a Wired Internet Network AutomaticallyNetwork Network Settings Try Now Network Network SettingsNetwork Configuration Connecting to a Wireless Internet Network Automatically Establishing a Wireless Internet ConnectionConnecting to a Wireless Internet Network Manually 111 222 Connecting to a Wireless Internet Network with WPSTroubleshooting Wired Internet Connectivity Issues Troubleshooting Internet Connectivity IssuesIP auto setting failed Try Now No network cable found Try Now Try NowWireless network connection failed, Try Now Try Now Troubleshooting Wireless Internet Connectivity IssuesUnable to connect to a wireless router Try Now Try Now Supported Telecom and Model Name Mobile NetworkNetwork Network Status Try Now Checking the Internet Connection StatusSelecting a Feature Using Multi-Link ScreenChanging the Channel/Volume Multiple Functions on a Single ScreenSelect Speaker Settings from the Settings menu Pairing Bluetooth HeadphoneSelecting the Audio-Source Screen Smart Hub Testing Smart Hub connectionsSmart Hub Open Smart Hub Try Now Support Self Diagnosis Smart Hub Connection TestOpening the Home Screen Setting your favourite itemDeleting browsing history Resetting Smart Hub Using the Smart Hub TutorialMoving to the Panel Screen Creating a Samsung Account Using Smart Hub with Samsung AccountSmart Hub Samsung Account Try Now Navigate to Smart Hub Samsung Account and select Log Creating a Samsung Account using a Facebook AccountLogging into and Saving a Samsung Account Signing into Samsung AccountEasily Logging Into Your Samsung Account Saved on the TV Smart Hub Samsung Account LogSmart Hub Samsung Account Link Service Accounts Disconnecting a Linked AccountLinking My Samsung and App Accounts Linking an App AccountDeleting All Samsung Accounts from the TV Changing and Adding Information to Samsung AccountSmart Hub Samsung Account Smart Hub Samsung Account Remove Accounts from TVNews Using the NewsON PanelWeather Using Samsung Apps Panel Using Pop-Up Menu Functions Quick Installation Installing an AppInstalling an App from the Detailed App Information Screen Rearranging Apps on the Samsung Apps Screen Default AppsLaunching an App ManualRemoving an App Removing an App from the TVRemoving Multiple Apps Setting Auto App Update Samsung Apps FeaturesUpdating an App Enabling Automatic TickersUsing an App while Watching TV Setting Push NotificationUsing Movies & TV Shows Panel Adding to/Removing from Favourites Instant Content PlayingWatching a Movie/TV Programme Registering Content to FavouritesRating Content Rating and Sharing a Purchased ContentSharing With SNS Playing Photos, Videos, and Music Multimedia Playing Media Content from a USB DeviceAllowing Connection with a Computer/Mobile Device Safely Removing a USB DeviceSelect Disconnect USB Device from the list When Connected through Samsung Link When Connected through Home Network DlnaAccount Playing Media Content from a Storage ServiceButtons and Functions Available while Viewing Photos SettingsPause / Play Previous / NextRewind / Fast Forward Buttons and Functions Available while Watching VideoSelect Scene Buttons and Functions Available while Playing Music Sound ModeRepeat ShuffleFilter Functions on the Media Content List ScreenSort By OptionsResetting All Sound Settings Listening to 3D Audio in 3D ModeSound Reset Sound Try Now Listening to Music in HD QualityUsing the Voice Control Tutorial TV Control using your VoiceEnabling Voice Control System Voice Control Try NowLearning Voice Control Basics Turning On the TV Using Voice ControlChanging Voice Control Language System Voice Control Language Try NowTesting Ambient Illumination Using the TV Camera TV Control using MotionsSystem Motion Control System Motion Control Motion Control Environment TestActivating Motion Control Using Motion Control TutorialLearning Motion Control Basics System Motion Control Motion ControlMoving to the Smart Hub panel Returning to the previous menuZooming in and zooming out Displaying Smart Hubs context menuPanning while zoomed Using Like function Adjusting Pointer SpeedShowing and Hiding Animated Motion Guide Rotating a pictureMotion Control Layout on the TV Screen Motion Control Screen LayoutMotion Control Layout on the Smart Hub Screen Displaying Hidden Icons When Using Smart Hub Registering Your Face to Your Samsung Account Signing in with Face RecognitionSinging into Samsung Account with Your Face Changing Login Method to Face RecognitionSetting Up Schedule Viewing Setting Up a Schedule ViewingChannel Schedule Viewing Deleting Schedule Viewing Sessions Managing the Schedule Viewing ListEditing Schedule Viewing Sessions Broadcasting Schedule ManagerUsing Options Using the Channel ListBroadcasting Channel List Try Now Changing to FavouritesRegistering and Removing Channels Registering, Removing, and Editing ChannelsRemoving Registered Channels Broadcasting Edit Channel Try NowEditing Registered Channels Enabling/Disabling Password Protection on ChannelsLocking/ Unlocking Channels Registering a Channel as Favourites Creating a Personal Favourites ListRegistering the Current Channel as a Favourites Registering Multiple Channels as FavouritesViewing Favourites List Channels Only Edit Favourites FeaturesEditing a Favourites List Rearranging a Favourites List Removing Registered Channels from a Favourites ListCopying a Favourites List to a Different Favourites List Renaming a Favourites ListSystem Soccer Mode Try Now Enabling Soccer ModeSystem Soccer Mode Soccer Mode Adding Realism to SportsPIP Broadcast Viewing TV-Viewing Support FeaturesSelect Broadcasting Auto Tuning Broadcasting Auto Tuning Try NowAuto Tuning Scanning for Available ChannelsManual Tuning Using the Channel SettingsArea Channel mode Fine-Tuning the ScreenBroadcasting Channel Settings Fine Tune Try Now Choosing the Right Picture Mode for the Viewing Environment Changing the Picture Mode and Adjusting the Picture QualityAdjusting the Picture Quality for Each Picture Mode Fine-Tuning Each Picture Mode Advanced Settings Motion Lighting Try Now White Balance Try NowAdjusting the Picture for Easier Viewing Picture Options Motion Plus Try Now Film Mode Try NowCinema Black Try Now Starting 3D Viewing in 3DPicture 3D Try Now Picture 3D 3D Mode Try Now Changing the 3D ModePicture 3D Adjusting the 3D EffectPicture PIP Picture Support FunctionsChoosing the Right Screen Size Changing the Picture Size and PositionAdjusting the Screen Position Resetting the Picture Mode SettingsPicture Reset Picture Try Now Picture Picture Size Zoom/PositionChoosing the Right Sound Mode for the Environment Changing the Sound Mode and Using Sound EffectsSound Sound Effect Try Now Using Sound EffectsVirtual Surround Try Now Dialog Clarity Try NowCustomising Sound Sound Customiser Using a Custom Sound ProfileCustomising Sound Modifying a Custom Sound Renaming and Deleting Custom Sound ProfilesSound Sound Customiser Manage Custom Sound Try Now Sound Sound Customiser Edit Custom Sound Try NowListening to TV Sound through Samsung Bluetooth Audio Designating the TVs Installation TypeSound Support Functions Selecting Speakers Try NowEnabling the Sound Additional Settings Setting the Current Time Setting the Time and Using the TimerTime Offset System Time Clock Set Try NowUsing the Sleep Timer Using the TimersTurning On the TV using On Timer System Time Off Timer Try Now Turning Off the TV Using Off TimerMusic / Photo Using Energy Saving Features Using the Screen Burn Protection and Energy Saving FeaturesPreventing Screen Burn Setting Up Anynet+ HDMI-CEC Using Anynet+ HDMI-CECSystem Anynet+ HDMI-CEC Try Now Auto Turn Off Try NowAccessing the External Devices Menu Using Anynet+ HDMI-CECSelecting an External Device Anynet+ HDMI-CECAdditional e-Manual Features Using the e-ManualLoading Pages using Keywords Launching the e-ManualAccessing the Menu from the e-Manual Try Now Using History to Load Previously Read PagesUpdating the e-Manual to the Latest Version Loading Pages from the IndexSupport Software Update Try Now Updating Software using a USB connectionSupport Software Update Update now Updating the SoftwareProtecting the TV from Hacking and malicious code Enabling Automatic Software UpdatesChecking the TV and Connected Storage Media System Smart Security Settings Auto Scan Automatically Scanning when the TV is Powered OnAutomatically Adding malicious code to the Blocked List If malicious code is detectedAdjusting the Menu Transparency Using Other FunctionsSystem Accessibility High Contrast Try Now System Accessibility Menu Transparency Try NowExpanding the Smart Hubs Focus Area Setting Up a PasswordChanging the Menu Language Checking NotificationsSystem General Game Mode Try Now Enabling Game ModeEnjoying Rich Colours and Superior Picture Quality BD Wise RequirementsEnabling the TV to Boot Faster Showing/Hiding the Samsung Logo while BootingEnabling/Disabling the Front Indicators Enabling/Disabling Sound FeedbackSystem DivX Video On Demand Try Now Support Self Diagnosis Reset Try Now Restoring the TV to the Factory SettingsSupport Use Mode Try Now Turning the TV into a Display Model for retail storesTeletext Feature Typical Teletext Getting Support What Does Remote Service Do?Support through Remote Management Support Remote Management Try NowHow Does it Work? Finding the Information You Need for Service There is a problem with the screenTesting the Picture Support Contact Samsung Try NowSharpness, Colour, and Tint G/R settings Jacks are plugged into their proper connectorsAuto Tuning function Cant hear the sound clearly Testing the SoundSupport Self Diagnosis Sound Test Try Now Cant see 3D images clearly Testing 3D Picture QualitySupport Self Diagnosis 3D Picture Test Try Now Computer wont connect There is a problem with the broadcastCant connect to the Internet Anynet+ HDMI-CEC isnt working Want to reset the TV Am having trouble launching/using appsMy file wont play Signal Information Other IssuesChange the Use Mode Support Use Mode to Home Use 3D Precautions Before Using 3D Viewing ModePage Safety Precautions Hdmi Supported Resolutions for each 3D ModeDigital Channel ComponentVideos/Photos Computer via Hdmi CablePrecautions for Voice, Motion and Face Recognition Voice, Motion, and Face Recognition PrecautionsUsing the TV Camera Face RecognitionVoice Control Motion ControlRequirements for Using Voice Recognition Requirements for Using Voice, Motion, or Face RecognitionRequirements for Using Motion Recognition Requirements for using Face Recognition Read Before Using Samsung Apps WebBrowser Restrictions Page Storage Device File Transfers Photo, Video, and Music File LimitationsSupported Internal Subtitles Supported External SubtitlesSupported Music Formats and Codecs Supported Image Formats and ResolutionsSupported Video Codecs Video Decoders Other RestrictionsAudio Decoders Picture Sizes and Input Signals Read After Installing the TVInstalling an Anti-Theft Kensington Lock Wireless Internet Precautions Read Before Setting Up a Wireless Internet ConnectionWireless Security Protocols IBM Computer Connection PrecautionsVesa DMT Licence Page 480i/480p/720p/1080i/1080p GlossaryARC Audio Return Channel DVI Digital Visual InterfaceEthernet Dynamic versus Static IP AddressesComponent Connection