Troubleshooting

Before requesting service, please try the following solutions.

PROBLEM

SOLUTION

No operation can be

• Check the batteries in the remote control. They may need

performed with the remote

replacing.

control.

• Operate the remote control at a distance of no more than 6.1m

 

from the product.

 

• Remove the batteries and hold down one or more buttons for

 

several minutes to drain the microprocessor inside the remote

 

control to reset it. Reinstall the batteries and try to operate the

 

remote control again.

The disc does not play.

• Ensure that the disc is installed with the label side facing up.

 

• Check the region number of the Ultra HD Blu-ray Disc/Blu-ray Disc/

 

DVD.

The disc Menu does not

• Confirm that the disc has disc menus.

appear.

 

The prohibition message

• This message appears when an invalid button is pressed.

appears on the screen.

• The Ultra HD Blu-ray Disc/Blu-ray Disc/DVD's software doesn't

 

support the feature (e.g., angles).

 

• You've requested a title or chapter number or search time that is

 

out of range.

Play mode differs from the

• Some of the functions selected in the Setup Menu may not work

Setup Menu selection.

properly if the disc is not encoded with the corresponding function.

The screen ratio cannot be

• The Screen Ratio on your Ultra HD Blu-ray Disc/Blu-ray Disc/DVD

changed.

Disc is fixed and cannot be changed.

 

• This is not a problem with the product.

No audio.

• Make sure you have selected the correct Digital Output in the Audio

 

Options Menu.

The screen is blank.

• If the HDMI output is set to a resolution your TV cannot support (for

 

example, 1080p), you may not see a picture on your TV.

 

• Press the ^ (Open/Close) button (on the top panel) for more than

 

5 seconds with no disc inside. The initialisation message appears

 

on the screen, and the player turns off automatically. When you

 

turn your product on again, all the settings will be reset.

 

• When the factory default settings are restored, all stored user BD

 

data will be deleted.

07 Appendix

49 English

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Samsung UBD-M8500/ZG, UBD-M8500/EN, UBD-M8500/ZF, UBD-M8500/XE manual Troubleshooting, Problem Solution, Dvd
Page 48 Page 50

UBD-M8500/XE, UBD-M8500/ZF, UBD-M8500/EN, UBD-M8500/ZG specifications

The Samsung UBD-M8500/EN is a prominent 4K Ultra HD Blu-ray player that brings an impressive array of features and technologies to home entertainment. Designed to enhance viewing experiences, this player supports an extensive range of formats, ensuring compatibility with a variety of video content.

One of the standout features of the UBD-M8500/EN is its ability to play 4K Ultra HD Blu-ray discs. This technology allows users to experience movies at four times the resolution of full HD, delivering stunning clarity and detail. Additionally, the player supports High Dynamic Range (HDR) with HDR10 and HDR10+ formats, allowing for a broader range of contrast and color accuracy. HDR content displays deeper blacks and brighter whites, providing a more lifelike viewing experience that elevates movies and shows to new heights.

The UBD-M8500/EN also features Samsung's UHD Upscaling Technology. This innovative feature enhances the quality of lower-resolution content by upscaling to near 4K quality. Whether streaming from the internet or watching an older DVD or Blu-ray disc, viewers can enjoy improved picture quality that feels sharper and more immersive.

Connectivity options are robust with the UBD-M8500/EN, offering HDMI outputs for direct connection to modern 4K TVs. It also includes Ethernet and Wi-Fi capabilities, allowing users to stream content from various online platforms such as Netflix, Amazon Prime Video, and YouTube. By supporting the latest audio and video codecs, this player provides high-quality sound and visuals that cater to audiophiles and cinephiles alike.

Another noteworthy aspect is its sleek design. The UBD-M8500/EN features a minimalistic aesthetic that fits effortlessly into any home theater setup. Its user-friendly interface simplifies navigation through menus and streaming services, making it easy for users of all ages to enjoy their favorite media.

Additionally, the player supports a variety of content formats, including 4K UHD Blu-ray, standard Blu-ray, DVD, and even CD playback. This versatility ensures that users can enjoy their existing collection while also accessing the latest 4K releases.

Overall, the Samsung UBD-M8500/EN stands out in the market for its exceptional capabilities, ensuring that users have access to a high-quality, future-proof entertainment experience. Whether you're a casual viewer or a dedicated film enthusiast, this Blu-ray player promises to deliver remarkable performance and stunning visuals that can redefine your home entertainment system.
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