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Samsung UD46C, UD55C user manual Troubleshooting Guide, 212, Testing the Product

Models: UD55C UD46C

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Chapter 13

Troubleshooting Guide

Before calling Samsung Customer Service Center, test your product as follows. If the problem persists, contact Samsung Customer Service Center.

If the screen remains blank, check the PC system, video controller and cable.

Requirements Before Contacting Samsung Customer Service Center

Testing the Product

Check if your product is operating normally by using the product test function.

If the screen remains blank while the power LED blinks even when the product is correctly connected to a PC, perform product testing.

1	Power off both the PC and product.
2	Disconnect all the cables from the product.
3	Power on the product.
4	If No Signal is displayed, the product is operating normally.

Checking the Resolution and Frequency

Not Optimum Mode will briefly be displayed if a mode that exceeds a supported resolution is selected (refer to Supported Resolutions).

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Samsung UD46C, UD55C user manual Troubleshooting Guide, 212, Testing the Product, Checking the Resolution and Frequency

Contents

LFD Display Table of contents Screen Adjustment Support Specifications Before Using the Product CopyrightSafety Precautions CleaningSymbols Power off the product and computerElectricity and Safety StorageInstallation Product or cause a fire Install the product in a kitchen or near a kitchen counterSloped surface, etc Operation Output ports, etc Product failure, an electric shock or fire may resultPage Checking the Contents PreparationsQuick setup guide Warranty card Checking the ComponentsComponents Screw 1EA For functionItems sold separately Buttons Description PartsExternal sensor KIT RJ45 Reverse SidePort Description To lock an anti-theft locking device Attaching the holdersAnti-theft Lock Remote Control Contents Home Launch ButtonTo place batteries in the remote control Quickly select frequently used functionsReturn to the previous menu PC, DVI, HDMI, or DPAdjusting the OSD with the Remote Control Remote Control Reception RangeConnection Using an IR Stereo Cable sold separately Products 1Ventilation Installation on a Perpendicular WallTilting Angle and Rotation Dimensions Installation on an Indented WallPlane view Model nameInstalling the Wall Mount Kit Installing the Wall MountPreparing before installing Wall-Mount Wall Mount Kit Specifications Vesa UD55CRemote Control RS232C Pin SignalCable Connection RS232C CablePin No Standard Color Signal RS232C cable Connector 9-Pin D-SubLAN Cable Female GndConnector RJ45 SignalDirect LAN cable PC to HUB Cross LAN cable PC to PCConnection ConnectionViewing control state Get control command Controlling Set control commandCommand Command type Value rangePower control Volume controlInput Source An input source code to be set on a product Setting the input source Set Input SourceInput source control Screen mode control Auto adjustment control PC and BNC only PIP On/Off controlFull Natural Video Wall Mode ControlSafety Lock Video Wall On Video Wall User ControlOff 5x5 Video Wall Model10x10 Video Wall Model 5x5 Video Wall Model 1 ~ 10x10 Video Wall Model 1 ~Set Number Data 0x01 0x02 0x18 0x19 Set NumberPre-connection Checkpoints Connecting and Using a Source DeviceBefore Connecting Connecting to a PC Connection using the D-SUB cable Analog typeConnection Using an HDMI-DVI Cable Connection Using an Hdmi CableConnection Using an DP Cable Precautions for using DPChanging the Resolution on Windows Vista Changing the ResolutionChanging the Resolution on Windows XP Changing the Resolution on Windows Connecting to a Video Device Using an Hdmi cable or Hdmi to DVI Cable up to 1080p Connecting to an Audio System Connecting the network box Sold separately Entering MagicInfo modePress Source on the remote control, and select MagicInfo MagicInfoEnter the IP information Select TCP/IP stepMenu m Support Contents Home Source Enter SourceConfiguring settings for Multi Control Using MDCConfiguring Settings for Multi Control MDC Program Installation/Uninstallation UninstallationUsing MDC via RS-232C serial data communications standards What is MDC?Connecting to MDC Using MDC via Ethernet Connection using a direct LAN cableConnection using a cross LAN cable Connection Management User Login Launching the program displays the user login windowAuto Set ID Cloning Command Retry Getting Started with MDC Main Screen Layout Menus Volume AlertScreen Adjustment CustomAdjust the colors for the selected display device Adjust the tint for the selected display deviceAdjust the Hdmi Black Level for the selected display device ColorSize Reduces Mpeg noise to provide improved picture qualityControls the LED backlight to maximize picture clarity You can view details of the selected screen sizeAdvanced features Adjust the screen contrast Adjust the primary color intensityAdjust the color temperature for a more natural picture Adjust each color red, green, blue darknessSound Adjustment System SetupAdjust the bass for the selected display Adjust the treble for the selected displaySelect the format to display the split screen View the PIP Size of the current displaySelect a PIP input source Channel can be changed if PIP Source is TVGeneral Fan & Temperature Set the product to automatically power onSelect a method to configure the fan speed Configure the fan speedLock the buttons on the display device Security OSD DisplayLock the on-screen menus On Time Set the time to power on the selected display device TimeScreen Burn Protection Start Time Set start time to display screen saver End Time Set end time to display screen saverSafety Screen Lamp Control Enable or disable Ticker Enter a message to display on the screenTool Settings Security ResetEdit Column Options Edit ColumnMonitor Window Information View the program informationOther Functions Resizing a WindowGroup Management Create groups and manage the list of sets on a group basisDeleting Groups Schedule Management Renaming GroupsCreating Schedules Edit Group window displayed, click RenameSchedule Modification Deleting a ScheduleTo modify a schedule, select the schedule and click Edit To delete a schedule, select the schedule and click DeleteTroubleshooting Guide IssueSolutionRemote control does not work Following message appearsPage Screen Adjustment Picture ModeIf the input source is PC, DVI or DisplayPort If the input source is AV, Component, HDMI1, HDMI2Input source Picture Mode Adjustable options Menu m Picture EnterScreen Adjustment Screen AdjustmentMenu m Picture Screen Adjustment Enter Picture SizePicture Sizes available by Input Source Input Source Picture SizePosition Zoom/PositionPress Press Or button to move the picture up or down ButtonPC Screen Adjustment Resolution SelectAuto Adjustment Menu m Picture Auto Adjustment EnterRotation Menu m Picture Rotation EnterFull Screen Display the rotated screen in full screen Aspect RatioMenu m Picture Aspect Ratio Enter Advanced Settings Advanced SettingsInput Source Picture Mode Advanced Settings Menu m Picture Advanced Settings EnterRGB Only Mode Dynamic ContrastBlack Tone Flesh ToneWhite Balance 10p White BalanceGamma Off / OnMotion Lighting 100Expert Pattern Input source Picture Mode Picture Options Picture Options101 Picture Options102 Reset Picture Film Mode103 Calibrated ValueNetwork Settings Connecting to a Wired NetworkMenu m Network Network Settings Enter NetworkWired Network Settings Automatic Network SettingsManual Network Settings 105Connecting to a Wireless Network 106Entry process for each field in the 1 min Appears and the verification process startsWireless Network Setting Automatic Network SetupManual Network Setup 107How to set up using Wpspbc Go to Network Settings screen108 If your router has a Wpspbc button, follow these stepsWi-Fi Direct Menu m Network Wi-Fi Direct EnterNetwork Status 109AllShare Settings Using the AllShare Play FunctionSoft AP Device NameSystem Multi Control111 Multi ControlSleep Timer Time112 Clock Set113 On TimerOn Timer1 ~ On Timer7 Off Timer Selected On Timer and Off Timer will not activate114 Holiday ManagementMenu Language Rotate Menu115 SystemEco Solution 116Caption Mode Caption117 CaptionSafety Lock Security118 Button LockMain picture Sub picture PIP Settings119 Auto Protection Time 120Menu m System Auto Protection Time Enter Off / 2 hours / 4 hours / 8 hours / 10 hoursAvailable Pixel Shift Settings and Optimum Settings Screen Burn Protection121 Pixel Shift122 TimerTimer Ticker 123Immediate Display Side GrayVideo Wall 124Video Wall FormatScreen Position 125Vertical Source AutoSwitch Settings 126General 127Auto Power 128Sound Feedback Standby ControlPower On Adjustment Repeat Mode129 Lamp ScheduleAnynet+ HDMI-CEC 130Anynet+ HDMI-CEC Anynet+ HDMI-CECSwitching between Anynet+ Devices 131Auto Turn Off Yes / NoTroubleshooting for Anynet+ Problem Possible Solution132 Anynet+ device ... appears onProblem 133134 Player ModeDivX Video On Demand Reset System Magic Clone135 Magic CloneReset All PC Module PowerSynced Power-On Synced Power-OffSoftware Update Menu m Support Software Update EnterSupport 137Contact Samsung 138Alternative Software Menu m Support Contact Samsung EnterContents Home 140 AllShare PlayEdit Name InformationWhat is AllShare Play? AllShare Play141 USB HDD greater than 2TB is not supportedFile system and formats 142Compatible devices with AllShare Play Using a USB device Connecting a USB device143 Removing a USB device144 Connecting to a PC over a networkBackground Music On and Background Music Setting features Using the AllShare Play features 145Using the Basic AllShare Play Features 146Sorting the file lists Sort Criteria Operation Videos Photos Music147 Playing Selected FilesCopying Files Creating a PlaylistMy List 148My List options Option Name Operations Recently Played Whats New PlaylistUsing the Play Continuously Function Resume Play Videos149 Playing a VideoPhotos 150Viewing a Photo or Slide Show Press the E buttonPlaying Music Music151 Option Name Operations Videos Photos Music Videos / Photos / Music Play Option menu152 153 Supported image resolutions Supported Subtitle and AllShare Play file formats154 Subtitle155 Supported music file formatsSupported Video Formats File Extension Type Codec Comments156 157 Read before using MagicInfo Lite PlayerMagicInfo Lite Contents 158159 Video Audio160 FlashVertical text 1613D Shadow Effects not supported 162 Access the server you have assigned to your deviceApproving a connected device from the server To specify the group 163Device Group Select MagicInfo Lite 164MagicInfo Lite Player Network ScheduleInternal AutoPlay 165Local Schedule 166 USB AutoPlayRegistering a Local Schedule 167Local Schedule Manager Duration 168Select Duration 169 Modifying a Local Schedule170 Deleting a Local ScheduleSelect Edit Next, select Delete171 Running a Local ScheduleStopping a Local Schedule Select StopDetails of the schedule will be displayed 172Viewing the details of a Local Schedule Device. Select Yes to copy the files 173Copying a Local Schedule Content Manager Copying contentSelect Content Manager in the MagicInfo Lite menu screen 174Deleting content 175Settings Server Network Settings176 Active / Passive177 178 When Content is RunningViewing the details of the content that is running Safety Remove USB Safely removes USB memory 179PIP Off / On Background Music Off / OnRead before using MagicInfo Premium S Player MagicInfo Premium SFile Formats Compatible with MagicInfo Premium S Player 180181 ImageFlash Power Point Charts Vertical textMasked Image, Tiled Image content not supported 182183 Template filesCreation/editing/playback are only available Template Manager184 Network Schedule MultiframeTemplate files and LFD.lfd files More than one sound output cannot be used185 Others186 187 MagicInfo Premium S Player MagicInfo Premium S188 189 Template Player190 191 192 193 194 195 196 197 Registering a Template 198Template Manager Contents 199200 Select Sound/Background music201 202 203 To run MagicInfo Premium S, connect to a network204 205 Player206 Read before using MagicInfo Videowall S Player MagicInfo Videowall SFile Formats Compatible with MagicInfo Videowall S Player 207208 Video209 RestrictionsOnly one video Videos file can be played per client Available Not availableDefault Storage MENUm → Support → Contents Home → MagicInfo Videowall S →MagicInfo Videowall S 210211 Troubleshooting Guide Testing the ProductChecking the Resolution and Frequency 212Installation issue PC mode Screen issueNot Optimum Mode is displayed 213Adjust Brightness and Contrast 214215 SharpnessRemote control issue Source device issueOther issue 216There is no sound in Hdmi mode 217Audio or video cuts out intermittently PIP menu is not availablePC display settings cannot be saved Output settings again. Ensure the set is turned on218 IR sensor is not functioning219 Question AnswerHow can I change the frequency? MonitorHow do I set powersaving mode? Screen Saver Settings or Bios Setup on the PCSettings or Bios Setup on the PC 220Specifications Dimensions W x H x DWeight without stand 221222 223 USA onlyPowerSaver PowerSaver Normal OperationPower off Power Button off Rating Typical Max Power Consumption UD46CPixel Clock Sync Polarity H/V KHz MHz Preset Timing Modes225 226 227 AppendixContact Samsung World Wide 228 229 230 231 232 233 234 235 0685 88 990800 300 211350370Responsibility for the Pay Service Cost to Customers Product damage caused by customers fault236 Not a product defectOptimum Picture Quality Optimum Picture Quality and Afterimage Burn-in Prevention237 What is afterimage burn-in? Powering Off, Screen Saver and Power Saving ModeSwitch between 2 colors every 30 minutes as shown above 238239 Move and change text every 30 minutes as shown belowLicense 240Terminology 241