Other Information

Issues

 

Solutions and Explanations

There is no picture/Video.

 

• Check cable connections (remove and reconnect all cables connected to the TV and external

 

 

devices).

 

 

• Set your external devices’ (Cable/Set top Box, DVD, Blu-ray etc) video outputs to match the

 

 

connections to the TV input. For example, if an external device’s output is HDMI, it should be connect

 

 

to an HDMI input on the TV.

 

 

• Make sure your connected devices are powered on.

 

 

• Be sure to select the TV’s correct source by pressing the SOURCE button on the TV remote.

 

 

 

RF(Cable/Antenna) Connection

 

 

 

 

The TV is not receiving all channels.

 

• Make sure the Antenna cable is connected securely.

 

 

• Please try Plug & Play (Initial setup) to add available channels to the channel list. Go to MENU -

 

 

Setup - Plug & Play (Initial setup) and wait for all available channels to be stored (p. 7).

 

 

• Verify the Antenna is positioned correctly.

 

 

 

The picture is distorted: macro block error

 

• Compression of video contents may cause picture distortion, especially with fast moving pictures

small block, dots, pixelization

 

such as sports and action movies.

 

 

• A low signal can cause picture distortion. This is not a TV issue.

 

 

 

PC Connection

 

 

 

A “Mode Not Supported” message

 

• Set your PC’s output resolution and frequency so they match the resolutions supported by the TV

appears.

 

(p. 24).

 

 

 

“PC” is always shown on the source list,

 

• This is normal; “PC” is always shown on the source list, regardless of whether a PC is connected.

even if a PC is not connected.

 

 

 

 

 

The video is OK but there is no audio.

 

• If you are using a HDMI connection, check the audio output setting on your PC.

 

 

 

Network Connection (Depending on Models)

 

 

 

 

Wireless network connection failed.

 

• Samsung Wireless USB dongle is required to use a wireless network.

 

 

• Make sure the Network Connection is set to Wireless (p. 27).

 

 

• Make sure the TV is be connected to a wireless IP sharer (router).

 

 

 

Others

 

 

 

 

The picture won’t display in full screen.

 

• HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3)

 

 

contents.

 

 

• Black bars on the top and bottom will appear during movies that have aspect ratios different from

 

 

your TV.

 

 

• Adjust the picture size options on your external device or TV to full screen.

 

 

 

The remote control does not work.

 

• Replace the remote control batteries with the poles (+/–) in the right direction.

 

 

• Clean the sensor’s transmission window on the remote.

 

 

• Try pointing the remote directly at the TV from 5~6 feet away.

 

 

 

The cable/set top box remote control

 

• Programme the Cable/Set top box remote control to operate the TV. Refer to the Cable/Set user

doesn’t turn the TV on or off, or adjust the

 

manual for the SAMSUNG TV code.

volume.

 

 

 

 

 

A “Mode Not Supported” message

 

• Check the supported resolution of the TV, and adjust the external device’s output resolution

appears.

 

accordingly. Refer to the resolution settings on page 24 of this manual.

 

 

 

There is a plastic smell from the TV.

 

• This smell is normal and will dissipate over time.

 

 

 

The TV Signal Information is unavailable

 

• This function is only available with digital channels from an Antenna / RF/Coax connection (p. 23).

in the Self Diagnostic Test menu.

 

 

 

 

 

50 English

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Samsung UE40C6000RKXXU manual There is no picture/Video, Devices, To an Hdmi input on the TV, Appears, Contents, Your TV
Page 49 Page 51

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