Issues

Solutions and Explanations

The TV is tilted to the side.

• Remove the base stand from the TV and reassemble it.

 

 

There are difficulties assembling the stand

• Make sure the TV is placed on a flat surface. If you can not remove the screws from the TV, use a

base.

magnetized screw driver.

 

 

The channel menu is greyed out.

• The Channel menu is only available when the TV source is selected.

(unavailable)

 

 

 

Your settings are lost after 30 minutes or

• If the TV is in the Store Demo mode, it will reset audio and picture settings every 30 minutes. Change

every time the TV is turned off.

the settings from Store Demo mode to Home Use mode in the Plug & Play (Initial setup) procedure.

 

Press the SOURCE button to select TV mode, and go to MENU → Setup → Plug & Play (Initial

 

setup) → ENTERE(p. 7).

You have intermittent loss of audio or

• Check the cable connections and reconnect them.

video.

• Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables are

 

flexible enough for long term use. If mounting the TV to the wall, we recommend using cables with 90

 

degree connectors.

 

 

You see small particles when you look

• This is part of the product’s design and is not a defect.

closely at the edge of the frame of the TV.

 

 

 

The PIP menu is not available.

• PIP functionality is only available when you are using a HDMI, PC or components source (p. 22).

 

 

The message “Scramble signal” or “Weak

• If you are using a CAM CARD (CI/CI+), check that it is installed into the common interface slot.

Signal/No Signal” appears.

• If there is still a problem, pull the CAM CARD out of the TV and insert it into the slot again.

 

 

You turned the TV off 45 minutes ago, and

• It is normal. The TV operates the OTA (Over The Aerial) function itself to upgrade firmware

it turned on again.

downloaded whilst your watching TV.

 

 

There are recurrent picture/sound issues.

• Check and change the signal/source.

 

 

A reaction may occur between the rubber

• To prevent this, use felt pads on any surface of the TV that comes in direct contact with furniture.

cushion pads on the base stand and the

 

top finish of some furniture.

 

 

 

✎✎This TFT LED panel uses a panel consisting of sub pixels which require sophisticated technology to produce. However, there may be a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

05 Other Information

English 51

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Samsung UE32C6510UKXXU Every time the TV is turned off, Setup → ENTEREp, Degree connectors, PIP menu is not available
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