Other Information
Issues |
| Solutions and Explanations |
There is no picture/Video. |
| • Check cable connections (remove and reconnect all cables connected to the TV and external |
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| devices). |
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| • Set your external devices’ (Cable/Set top Box, DVD, |
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| connections to the TV input. For example, if an external device’s output is HDMI, it should be |
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| connected to an HDMI input on the TV. |
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| • Make sure your connected devices are powered on. |
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| • Be sure to select the TV’s correct source by pressing the SOURCE button on the TV remote. |
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RF(Cable/Antenna) Connection |
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The TV is not receiving all channels. |
| • Make sure the Antenna cable is connected securely. |
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| • Please try Plug & Play (Initial setup) to add available channels to the channel list. Go to MENU - |
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| Setup - Plug & Play (Initial setup) and wait for all available channels to be stored (p. 7). |
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| • Verify the Antenna is positioned correctly. |
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The picture is distorted: macro block error |
| • Compression of video contents may cause picture distortion, especially with fast moving pictures |
small block, dots, pixelization |
| such as sports and action movies. |
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| • A low signal can cause picture distortion. This is not a TV issue. |
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PC Connection |
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A “Mode Not Supported” message |
| • Set your PC’s output resolution and frequency so they match the resolutions supported by the TV. (p. |
appears. |
| 27) |
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“PC” is always shown on the source list, |
| • This is normal; “PC” is always shown on the source list, regardless of whether a PC is connected. |
even if a PC is not connected. |
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The video is OK but there is no audio. |
| • If you are using a HDMI connection, check the audio output setting on your PC. |
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Network Connection (Depending on Models) |
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Wireless network connection failed. |
| • Samsung Wireless USB dongle is required to use a wireless network. |
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| • Make sure the Network Connection is set to Wireless (p. 30). |
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| • Make sure the TV is be connected to a wireless IP sharer (router). |
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Recording / Timeshift |
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The recording function does not work. |
| • Check that a USB device is connected. |
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| • Check that the channel is a recordable digital channel. |
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| • If the signal is weak or does not exist, the recording function will automatically be closed. |
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| • The TV will not record if the USB device has no free memory space. Check that this is not the case. |
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Timeshift does not work. |
| • Check that a USB device is connected. |
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| • Radio channels and analog broadcasts are not supported. |
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| • Data broadcast channels are not supported. |
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| • If the signal is weak or does not exist, the Timeshift function will automatically be closed. |
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| • Timeshift cannot be performed if the USB device has no free memory space. Check that this is not |
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| the case. |
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A message indicates a performance test |
| • These problems may occur if you use a |
failure, and the recording and Timeshift |
| • We recommend using the USB HDD. |
functions do not work. |
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A scheduled recording has failed. |
| • A scheduled recording is disabled for certain operations (formatting, performance test, error checking, |
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| deleting) that access the file system of a USB device. |
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| • If there is no USB device connected, the TV will not record even if the scheduled time is reached. |
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| • The TV will not record if the USB device has no free memory space. Check that this is not the case. |
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| • If you record a channel locked with Parental lock, the PIN input window will appear when you try to |
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| play back the recording. |
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Several recording devices are connected |
| • If multiple recording devices are connected and the device set as Default Recording Device has no |
but the TV stopped recording. |
| free memory space, the recording function will be closed. Attempt recording again. The device with |
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| the most free memory space will automatically be set as Default Recording Device and the TV will |
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| start recording. |
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