¦Troubleshooting: Before Contacting Service Personnel

No sound or picture

Check that the mains lead has been connected to a wall socket.

 

Check that you have pressed the button on your set.

 

Check the picture contrast and brightness settings.

 

Check the volume.

Normal picture but no sound

Check the volume.

 

Check whether the MUTEMbutton has been pressed on the remote control.

 

Check the Speaker Select settings.

Screen is black and power

On your computer check; Power, Signal Cable.

indicator light blinks steadily

The TV is using its power management system.

 

Move the computer’s mouse or press any key on the keyboard.

No picture or black and white

Adjust the colour settings.

picture

Check that the broadcast system selected is correct.

Sound and picture interference

Try to identify the electrical appliance that is affecting the set and move it further away.

 

Plug your set into a different mains socket.

Blurred or snowy picture,

Check the direction, location and connections of your aerial.

distorted sound

This interference is often due to the use of an indoor aerial.

Remote control malfunctions

Replace the remote control batteries.

 

Clean the upper edge of the remote control (transmission window).

 

Check the battery terminals.

‘Check signal cable.’ message is

Check that the signal cable is firmly connected to the PC or video sources.

displayed

Check that the PC or video sources are turned on.

On PC mode, ‘Not Supported

Check the maximum resolution and the frequency of the video adaptor.

Mode.’ message is displayed

Compare these values with the data in the Display Modes.

The damaged picture appears in

If Screen Fit is selected in some external devices, the damaged picture may appear in the corner of the

the corner of the screen

screen. This symptom is caused by external devices, not TV.

The ‘Resets all settings to

This appears when you press and hold the EXIT button for a while. The product settings are reset to the

the default values.’ message

factory defaults.

appears.

 

You may see small particles if

This is part of the product’s design and is not a defect.

you look closely at the edge of

 

the bezel surrounding the TV

 

screen.

 

NThis TFT LED panel uses a panel consisting of sub pixels (6 220 800) which require sophisticated technology to produce. However, there may be few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

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Samsung UE40B6050VWXXE manual Troubleshooting Before Contacting Service Personnel