Si el televisor no se conecta a Internet

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Si el televisor no se conecta a Internet

Es posible que el televisor no pueda conectarse a Internet porque su proveedor de servicios de Internet haya registrado permanentemente la dirección MAC (un número de identificación exclusivo) del ordenador o del módem, el cual se autentica cada vez que se conecta a Internet como forma de impedir accesos no autorizados. Puesto que el televisor tiene una dirección MAC diferente, su proveedor de servicios de Internet no puede autenticar su dirección MAC, y el televisor no puede conectarse.

Para solucionar este problema, solicite a su proveedor de servicios de Internet que le explique el procedimiento necesario para conectar dispositivos que no sean un ordenador (por ejemplo su televisor) a Internet.

Si su proveedor de servicios de Internet necesita un ID o una contraseña para conectarse a Internet, su televisor quizá no pueda conectarse a Internet. Si éste fuera el caso, debe escribir su ID o contraseña cuando se conecte a Internet.

La conexión de Internet puede fallar por problemas del servidor de seguridad. Si éste fuera el caso, póngase en contacto con el proveedor de servicios de Internet.

Si no puede conectarse a Internet aun después de que haya seguido el procedimiento de su proveedor de servicios de Internet, debe ponerse en contacto con Samsung Electronics.

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UE19ES4000WXXC, UE32EH5000WXXH, UE46EH5000WXXH, UE32EH4000WXXC, UE22ES5000WXXC specifications

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