Få support via fjärrhantering

Få support

Få hjälp direkt från Samsung om du har problem med tv:n.

Inställningar Support Fjärrhantering

Efter att du samtyckt till vårt serviceavtal kan du använda Fjärrhantering för att få tillgång till fjärrsupport och få hjälp av en Samsung-servicetekniker med att diagnostisera tv:n, korrigera problem och uppdatera tv:ns programvara på distans via webben. Du kan också aktivera och avaktivera Fjärrhantering.

"" Den här funktionen kräver en internetanslutning.

"" Du kan även starta Fjärrhantering-funktionen genom att hålla

-knappen intryckt i 5 sekunder eller längre.

Vad är Fjärrsupport?

Tjänsten för Samsung Fjärrsupport erbjuder personlig support från en Samsung-tekniker som via fjärrstyrning kan: ●● Ställa diagnos för tv:n

●● Justera tv-inställningarna åt dig

●● Utföra en fabriksåterställning av tv:n

●● Installera rekommenderade firmware-uppdateringar

Hur fungerar fjärrsupport?

Du kan enkelt låta en tekniker från Samsung utföra service på tv:n via fjärrstyrning:

1.Kontakta Samsungs kundtjänst och be om fjärrsupport.

2.Öppna menyn på tv:n och gå till avsnittet Support.

3.Välj Fjärrhantering och läs och godkänn sedan serviceavtalen. När PIN-skärmen visas ger du ombudet PIN- koden.

4.Ombudet får då tillgång till din tv.

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