Issues

 

Solutions and Explanations

No Picture, No Video

 

 

 

 

The TV won’t turn on.

 

• Make sure the AC power cord is securely plugged in to the wall outlet and the TV.

 

 

• Make sure the wall outlet is working.

 

 

• Try pressing the POWER button on the TV to make sure the problem is not the remote. If the TV turns

 

 

on, refer to “The remote control does not work” below.

 

 

 

The TV turns off automatically.

 

• Ensure the Sleep Timer is set to Off in the Setup menu. (p. 25)

 

 

• If your PC is connected to the TV, check your PC power settings.

 

 

• Make sure the AC power cord is plugged in securely to the wall outlet and the TV.

 

 

• When watching TV from an antenna or cable connection, the TV will turn off after 10 ~ 15 minutes if

 

 

there is no signal.

 

 

 

There is no picture/Video.

 

• Check cable connections (remove and reconnect all cables connected to the TV and external

 

 

devices).

 

 

• Set your external devices’ (Cable/Set top Box, DVD, Blu-ray etc) video outputs to match the

 

 

connections to the TV input. For example, if an external device’s output is HDMI, it should be

 

 

connected to an HDMI input on the TV.

 

 

• Make sure your connected devices are powered on.

 

 

• Be sure to select the TV’s correct source by pressing the SOURCE button on the TV remote.

 

 

 

RF(Cable/Antenna) Connection

 

 

 

 

The TV is not receiving all channels.

 

• Make sure the Antenna cable is connected securely.

 

 

• Please try Plug & Play (Initial setup) to add available channels to the channel list. Go to MENU -

 

 

Setup - Plug & Play (Initial setup) and wait for all available channels to be stored (p. 7).

 

 

• Verify the Antenna is positioned correctly.

 

 

 

The picture is distorted: macro block error

 

• Compression of video contents may cause picture distortion, especially with fast moving pictures

small block, dots, pixelization

 

such as sports and action movies.

 

 

• A low signal can cause picture distortion. This is not a TV issue.

 

 

 

PC Connection

 

 

 

A “Mode Not Supported” message

 

• Set your PC’s output resolution and frequency so they match the resolutions supported by the TV

appears.

 

(p. 29).

 

 

 

“PC” is always shown on the source list,

 

• This is normal; “PC” is always shown on the source list, regardless of whether a PC is connected.

even if a PC is not connected.

 

 

 

 

 

The video is OK but there is no audio.

 

• If you are using a HDMI connection, check the audio output setting on your PC.

 

 

 

Network Connection (Depending on Models)

 

 

 

 

Wireless network connection failed.

 

• Samsung Wireless USB dongle is required to use a wireless network.

 

 

• Make sure the Network Connection is set to Wireless (p. 32).

 

 

• Make sure the TV is be connected to a wireless IP sharer (router).

 

 

 

Recording / Timeshift

 

 

 

 

The USB device is not recognized or a

 

• See the manual for the USB device to check that the USB device supports recording.

Device Format, Device Test or Device

 

• If the USB device has a lock, ensure it is off.

Performance Test fails.

 

• Check that the USB device can be formatted when connected to the PC. Connect the USB to the TV

 

 

and format it. (Formatting may fail intermittently.)

 

 

• If a Device Performance Test or formatting failed, it means that there is a problem with the USB

 

 

hardware or the performance of the USB hardware is too low.

 

 

 

A message prompts me to format a USB

 

• If the USB device has a lock, ensure it is off.

device that has been working well.

 

• Recover the USB device using the recovery function in Checking Device.

 

 

 

The recording function does not work.

 

• Check that a USB device is connected.

 

 

• Check that the channel is a recordable digital channel.

 

 

• If the signal is weak or does not exist, the recording function will automatically be closed.

 

 

• The TV will not record if the USB device has no free memory space. Check that this is not the case.

 

 

 

Timeshift Mode does not work.

 

• Check that a USB device is connected.

 

 

• Radio channels and analogue broadcasts are not supported.

 

 

• Data broadcast channels are not supported.

 

 

• If the signal is weak or does not exist, the Timeshift Mode function will automatically be closed.

 

 

• Timeshift Mode cannot be performed if the USB device has no free memory space. Check that this

 

 

is not the case.

 

 

 

A message indicates a performance test

 

• These problems may occur if you use a low-capacity USB device that does not support recording.

failure, and the recording and

 

• We recommend using the USB HDD.

Timeshift Mode functions do not work.

 

 

 

 

 

05InformationOher

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Samsung UE40C8000XWXXH, UE55C8700XSXXN, UE46C8780XSXZG, UE46C8700XSXXN, UE40C8700XSXZG manual 05InformationOher English
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UE46C8700XSXZF, UE46C8790XSXZF, UE46C8780XSXZG, UE55C8700XSXXN, UE55C8700XSXZG specifications

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