Samsung UE50J6100AWXXN Issues Solutions and Explanations There are difficulties, TV is turned off

Issues	Solutions and Explanations
There are difficulties	•• Make sure the TV is placed on a flat surface. If you cannot remove the screws from
assembling the stand base.	the TV, please use a magnetized screw driver.
The Broadcasting menu is	•• The Broadcasting menu is only available when the TV source is selected.
grey out (unavailable).
Your settings are lost after	•• If the TV is in the Store Demo mode, it will reset audio and picture settings every 5
	minutes. If you want to change the settings from Store Demo mode to Home Use,
5 minutes or every time the
	press the SOURCE button to select TV mode, and go to MENU → Support → Use
TV is turned off.
	Mode.
	•• Check the cable connections and reconnect them.
You have intermittent loss	•• Loss of audio or video can be caused by using overly rigid or thick cables. Make sure
of audio or video.
	the cables are flexible enough for long term use. If mounting the TV to the wall, we
	recommend using cables with 90 degree connectors.
You see small particles
when you look closely at	•• This is part of the product’s design and is not a defect.
the edge of the frame of
the TV.
The PIP menu is not	•• PIP functionality is only available when you are using a HDMI or components source.
available.
You turned the TV off 45	•• It is normal. The TV operates the OTA (Over The Aerial) function itself to upgrade
minutes ago, and it turned
	firmware downloaded whilst your watching TV.
on again.
The message “Scrambled	•• If you are using a CAM CARD (CI/CI+), check that it is installed into the common
	interface slot.
Signal” or “Weak or No	•• If there is still a problem, pull the CAM CARD out of the TV and insert it into the slot
Signal” appears.
	again.
There are recurrent picture/	•• Check and change the signal/source.
sound issues.
A reaction may occur
between the rubber	•• To prevent this, use felt pads on any surface of the TV that comes in direct contact
cushion pads on the base
	with furniture.
stand and the top finish of
some furniture.
The message “This file	•• This may appear because of high bit rate of content. Content generally will play but
may not be playable
	could experience some playability issue.
properly.” appears.

✎✎ You can keep your TV in optimum operating condition by upgrading to the latest firmware (www.samsung.com → support) by USB.

✎✎ This TFT LED panel uses a panel consisting of sub pixels which require sophisticated technology to produce. However, there may be a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.Recommendation - EU Only

•• Hereby, Samsung Electronics, declares that this LED TV is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.

•• This equipment may be operated in all EU countries.

•• The official Declaration of Conformity may be found at http://www.samsung.com, go to Support > Search Product Support and enter the model name.

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