Issues Solutions and Explanations | Samsung UE60J6100AWXXN guide

Issues	Solutions and Explanations

	•• Check cable connections (remove and reconnect all cables connected to the TV and
	external devices).
	•• Set your external device’s (Cable/Set top Box, DVD, Blu-ray etc) video outputs to
	match the connections to the TV input. For example, if an external device’s output is
There is no picture/video.	HDMI, it should be connected to an HDMI input on the TV.
There is no picture/video.
	•• Make sure your connected devices are powered on.

•• Be sure to select the TV’s correct source by pressing the SOURCE button on the remote control.

•• Reboot the connected device by reconnecting the device’s power cable.

Aerial (Air/Cable) Connection

•• Make sure the Aerial cable is connected securely.

	The TV is not receiving all	•• Please try Setup (Initial setup) to add available channels to the channel list. Go to
	The TV is not receiving all	MENU - System - Setup (Initial setup) and wait for all available channels to be
	channels.
	channels.	stored.
		stored.
		•• Verify the Aerial is positioned correctly.

	The picture is distorted:	•• Compression of video contents may cause picture distortion, especially on fast
	The picture is distorted:	moving pictures such as sports and action movies.
	macro block error small	moving pictures such as sports and action movies.
	macro block error small
	block, dots, pixelization	•• A low signal can cause picture distortion. This is not a TV issue.


	Others

		•• HD channels will have black bars on either side of the screen when displaying up
		scaled SD (4:3) contents.
	The picture will not display	•• Black bars on the top and bottom will appear during movies that have aspect ratios
	in full screen.
	in full screen.	different from your TV.
		different from your TV.
		•• Adjust the picture size options on your external device or TV to full screen.

		•• Replace the remote control batteries with the poles (+/–) in the right direction.
	The remote control does	•• Clean the sensor’s transmission window on the remote.
	not work.	•• Clean the sensor’s transmission window on the remote.
	not work.
		•• Try pointing the remote directly at the TV from 1.5~1.8 m away.

	The cable/set top box
	remote control doesn’t turn	•• Programme the Cable/Set top box remote control to operate the TV. Refer to the
	the TV on or off, or adjust	Cable/Set top box user manual for the SAMSUNG TV code.
	the volume.

	A “Mode Not Supported”	•• Check the supported resolution of the TV, and adjust the external device’s output
	message appears.	resolution accordingly.

	There is a plastic smell	•• This smell is normal and will dissipate over time.
	from the TV.	•• This smell is normal and will dissipate over time.
	from the TV.

	The TV Signal Information	•• This function is only available with digital channels from an Aerial / RF / Coax
	is unavailable in the Self	connection.
	Diagnosis Test menu.	connection.
	Diagnosis Test menu.

	TV is tilted to the right or	•• Remove the stand base from the TV and reassemble it.
	left side.	•• Remove the stand base from the TV and reassemble it.
	left side.

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UE60J6100AWXXN, UE55J6100AWXXN, UE50J6100AWXXN, UE50J6100AWXZF, UE60J6100AWXBT specifications

The Samsung J6100 series offers a lineup of high-definition LED televisions that cater to a variety of viewing preferences and room sizes. Among the models included in this series are the UE55J6100AWXZF, UE50J6100AWXBT, UE60J6100AWXBT, UE55J6100AWXBT, and UE50J6100AWXZF, each designed to deliver exceptional performance and quality.

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For enhanced connectivity, the J6100 series includes multiple HDMI and USB ports. Users can easily connect external devices such as gaming consoles, Blu-ray players, and USB drives to access content seamlessly. The televisions also support a variety of video formats, ensuring compatibility with diverse media sources.

Smart features may not be the centerpiece of the J6100 series, as these models are more focused on delivering quality picture performance without the complexities of smart TV functionalities. Nevertheless, they are equipped with a basic interface that allows for easy browsing of connected devices.

In terms of design, the Samsung J6100 series showcases a slim, sleek profile, making it a stylish addition to any living room or entertainment space. The stands are sturdy and add aesthetic appeal while allowing for easy placement.

Overall, the Samsung UE55J6100AWXZF, UE50J6100AWXBT, UE60J6100AWXBT, UE55J6100AWXBT, and UE50J6100AWXZF represent a solid choice for users seeking quality picture performance in various screen sizes. With their advanced technologies and user-friendly features, these televisions are well-suited for an engaging viewing experience, whether for family movie nights or casual streaming.

Samsung UE60J6100AWXXN, UE55J6100AWXZF manual Issues Solutions and Explanations, External devices

Models: UE60J6100AWXXN UE55J6100AWXXN UE50J6100AWXXN UE50J6100AWXZF UE60J6100AWXBT UE50J6100AWXBT UE55J6100AWXZF UE55J6100AWXBT

Issues

Solutions and Explanations

external devices).

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UE60J6100AWXXN, UE55J6100AWXXN, UE50J6100AWXXN, UE50J6100AWXZF, UE60J6100AWXBT specifications