Dell XPS manual CD drive problems

w w w . d e l l . c o m s u p p o r t . d e l l . c o m

back of floppy disk

write-protected

not write- protected

NOTICE: Do not attempt to clean drive heads with a swab. You may accidentally misalign the heads, which can render the drive inoperable.

CLEAN THE DRIVE — Use a commercially available cleaning kit.

CD drive problems

NOTE: High-speed CD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the CD.

ADJUST THE WINDOWS VOLUME CONTROL — Click the speaker icon in the lower-right corner of your screen.

•Ensure that the volume is turned up by clicking the slidebar and dragging it up.

•Ensure that the sound is not muted by clicking any boxes that are checked.

TEST THE DRIVE WITH ANOTHER CD — Insert another CD to eliminate the possibility that the original CD is defective.

CHECK THE SPEAKERS AND SUBWOOFER — See "Sound and Speaker Problems" on page 45.

ENSURE THAT WINDOWS RECOGNIZES THE DRIVE — Click the Start button and click My Computer. If the CD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

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Solving Problems