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Dell XPS manual Solving Problems, w w w . d e l l . c o m s u p p o r t . d e l l . c o m

Models: XPS

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48 Solving Problems

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Dell XPS manual Solving Problems, w w w . d e l l . c o m s u p p o r t . d e l l . c o m

Contents

Dell Dimension XPS USB 2.0 connectorsparallel connector keyboard connectorNotes, Notices, and Cautions Abbreviations and AcronymsModel WHL DecemberContents 1 Using Your Computer3 Solving Problems 2 Optimizing PerformanceA program is designed for an earlier Microsoft Windows 4 Advanced Troubleshooting 5 Removing and Installing Parts Installing the Processor Airflow ShroudContents Protecting Against Electrostatic Discharge6 Appendix Intel Warranty Statement for Pentium and Celeron ProcessorsContents CAUTION Safety Instructions SAFETY GeneralSAFETY When Using Your Computer SAFETY When Working Inside Your ComputerSAFETY Protecting Against Electrostatic Discharge SAFETY Ergonomic Computing HabitsSAFETY Battery Disposal 12 CAUTION Safety Instructions w w w . d e l l . c o m s u p p o r t . d e l l . c o mFinding Information for Your Computer Type a word or phrase that describes your problem and click the arrow Documentation and drivers are already 16 Finding Information for Your Computer w w w . d e l l . c o m s u p p o r t . d e l l . c o mUsing Your Computer Opening the Drive Door Connecting Two MonitorsIf both monitors have VGA connectors VGA blue connectorConfiguring Graphics Cards Settings and FunctionsAbout Your RAID Configuration About Serial ATA DrivesRemoving the Graphics Card Driver RAID Level serial ATA RAID configured for RAID levelUsing Your Computer RAID LevelTransferring Information to a New Computer Copying CDs and DVDs How to Copy a CD or DVD Using Blank CD-Rs and CD-RWsHelpful Tips Network Setup Wizard Turning Off Your Computer26 Using Your Computer w w w . d e l l . c o m s u p p o r t . d e l l . c o mOptimizing Performance Intel Performance Acceleration TechnologyDDR Memory and Processor Front-Side Bus Hyper-ThreadingOverclocking Solving Problems Finding SolutionsSee page Get technical assistance from Dell. See page See pageFinding Help Information TO ACCESS THE DELL DIMENSION HELP FILEw w w . d e l l . c o m s u p p o r t . d e l l . c o m See page See page See page See page See page See page See pageBattery Problems Drive ProblemsFloppy drive problems CD drive problems Problems writing to a CD-RW drive DVD drive problemsHard drive problems 1 Click the Start button and click My ComputerE-Mail, Modem, and Internet Problems If all commands receive responses, the modem is operating properly4 Click the Modems tab 5 Click the COM port for your modem Error Messages General Problems The computer stops respondingA program stops responding Other software problems A program crashes repeatedlyA solid blue screen appears 2 In the welcome screen, click NextOther technical problems General hardware problemsYour computer locks up, particularly while using a specific device A sound card emits noise or demonstrates other problemsIEEE 1394 Device Problems Keyboard ProblemsMouse Problems Network Problems activity lightPower Problems Printer Problems VERIFY THE PRINTER CABLE CONNECTIONSScanner Problems Sound and Speaker Problems No sound from speakersVideo and Monitor Problems No sound from headphonesIf the screen is blank If the screen is difficult to read 48 Solving Problems w w w . d e l l . c o m s u p p o r t . d e l l . c o mAdvanced Troubleshooting Diagnostic Lights= yellow = green = off Suggested Resolution Dell Diagnostics When to Use the Dell DiagnosticsStarting the Dell Diagnostics 1 Shut down see page 25 and restart the computer Dell Diagnostics Main Menu What Is a Driver? DriversReinstalling Drivers Identifying DriversUsing Microsoft Windows XP System Restore Creating a Restore PointUndoing the Last System Restore Restoring the Computer to an Earlier Operating StateEnabling System Restore 2 Click Performance and Maintenance4 Click the System Restore tab 2 Click Performance and Maintenance and click SystemReinstalling Microsoft Windows XP Reinstalling Windows XPBefore You Begin 13 When the Welcome to Microsoft screen appears, click Next 17 Click Next Removing and Installing Parts Front and Back View of the ComputerFront View Front View Doors Open Back View NOTE For optimum performance, install a PCI sound card only in PCI slot 3 or Removing and Installing Parts Precautionary Measures Before You BeginRecommended Tools Protecting Against Electrostatic Discharge Opening the Computer Cover Removing and Installing Parts cover latch releasesecurity cable slot padlock ring Inside View of Your Computer card fan processor fans system board power supply power supply fansRemoving and Installing Parts floppy drive CD/DVD drive hard driveSystem Board Components MemoryMemory Installation Guidelines DDR Memory OverviewInstalling Memory 8 Close the computer cover see page Installing a PCI Card PCI Cards7 Prepare the card for installation Removing a PCI Card AGP Cards Removing an AGP CardInstalling an AGP Card DrivesOverview Hard Drive Removing a Hard Drive3 Disconnect the power and hard-drive cables from the drive system board connector w w w . d e l l . c o m s u p p o r t . d e l l . c o mIDE hard drive serial ATA hard drive serial ATA hard- drive cableFloppy Drive Removing a Floppy DriveInstalling a Floppy Drive 5 Attach the power and floppy-drive cables to the floppy drive CD/DVD Drive Removing a CD/DVD DriveInstalling a CD/DVD Drive 7 Connect the power and CD/DVD drive cables to the drive Processor Airflow Shroud Removing the Processor Airflow ShroudInstalling the Processor Airflow Shroud airflow shroudInstalling the Processor Processor8 Install the heat sink Removing the Processor retention module clipFront Panel Removing the Front PanelReplacing the Front Panel To replace the front panel, perform the removal procedure in reverseDrive Door Removing the Drive Doorw w w . d e l l . c o m s u p p o r t . d e l l . c o m Replacing the Drive Door lower part of Battery Closing the Computer Cover 4 If you are using a padlock to secure your computer, install the padlock 104 Removing and Installing Parts w w w . d e l l . c o m s u p p o r t . d e l l . c o mSpecifications AppendixConnectors VideoAudio Expansion BusNetwork adapter PS/2 keyboard and mouse USB Audio Power PhysicalEnvironmental NOTE At 35C 95F, the maximumStandard Settings Viewing SettingsSystem Setup Screens Boot SequenceClearing Forgotten Passwords Changing Boot Sequence for the Current BootChanging Boot Sequence for Future Boots Dell Technical Support Policy U.S. Only Definition of Dell-Installed Software and Peripherals Contacting DellDefinition of Third-Party Software and Peripherals Country City Country City Country City Country City Country City Country City Country City Country City Country City Country City 800 300 410 or 800 300 411 or Country City Country City toll-free or toll-free Limited Warranty for Dell-Branded Hardware Products U.S. Only What is covered by this limited warranty?What is not covered by this limited warranty? Regulatory NoticesHow long does this limited warranty last? What do I do if I need warranty service? What will Dell do?What if I purchased a service contract? May I transfer the limited warranty?Total Satisfaction Return Policy U.S. Only How will you fix my product?Limited Warranty Terms for Dell-Branded Hardware Products Canada Only What is covered by this limited warranty?What is not covered by this limited warranty? How long does this limited warranty last? What do I do if I need warranty service?What will Dell do? What if I purchased a service contract? May I transfer the limited warranty?How will you fix my product? Total Satisfaction Return Policy Canada Only Dell Software and Peripherals Canada OnlyThird-Party Software and Peripherals Products Dell-Branded Peripheral ProductsIntel’s Three Year Limited Warranty Limited WarrantyExtent of Limited Warranty How to Obtain Warranty ServiceIntel’s Commitment to Quality What are Errata?1997, 1998 Intel Corporation. All rights reserved 138 Appendix w w w . d e l l . c o m s u p p o r t . d e l l . c o mIndex Page