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Problem Description

Suggested Resolution

 

 

 

 

 

 

 

 

 

A possible expansion card failure has

1

Determine if a conflict exists by

 

 

 

occurred.

 

removing a card (not a video card)

A

B

C

D

 

(see page 77) and then restarting the

 

computer.

 

 

 

 

 

 

 

 

 

2

If the problem persists, reinstall the

 

 

 

 

 

card that you removed, remove a

 

 

 

 

 

different card, and then restart the

 

 

 

 

 

computer.

 

 

 

 

3

Repeat this process for each card. If

 

 

 

 

 

the computer starts normally,

 

 

 

 

 

troubleshoot the last card removed

 

 

 

 

 

from the computer for resource

 

 

 

 

 

conflicts (see "Resolving Software and

 

 

 

 

 

Hardware Incompatibilities" on

 

 

 

 

 

page 59).

 

 

 

 

4

If the problem persists, contact Dell

 

 

 

 

 

(see page 112).

 

 

 

 

 

 

 

 

A possible video card failure has occurred.

• If the computer has a video card,

 

 

 

 

 

remove the card (see page 80),

A

B

C

D

 

reinstall it, and then restart the

 

computer.

 

 

 

 

 

 

 

 

 

If the problem still exists, install a

 

 

 

 

 

video card that you know works and

 

 

 

 

 

restart the computer.

 

 

 

 

• If the problem persists or the

 

 

 

 

 

computer has integrated video,

 

 

 

 

 

contact Dell (see page 112).

 

 

 

 

 

 

 

 

A possible floppy or hard drive failure has

Reseat all power and data cables and

 

 

 

occurred.

restart the computer.

A

B

C

D

 

 

 

 

 

 

 

 

 

 

A possible USB failure has occurred.

Reinstall all USB devices, check cable

 

 

 

 

connections, and then restart the

A

B

C

D

computer.

 

 

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50

Advanced Troubleshooting

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