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Dell XPS manual Using Microsoft Windows XP System Restore, Creating a Restore Point

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Page 57

Using Microsoft® Windows® XP System Restore

Using the ResourceCD

If using Device Driver Rollback or System Restore (see page 57) does not resolve the problem, then reinstall the driver from the ResourceCD.

1With the Windows desktop displayed, insert the ResourceCD.

If this is your first time to use the ResourceCD, go to step 2. If not, go to step 5.

2When the ResourceCD installation program starts, follow the prompts on the screen.

3When the InstallShield Wizard Complete window appears, remove the ResourceCD and click Finish to restart the computer.

4When you see the Windows desktop, reinsert the ResourceCD.

5At the Welcome Dell System Owner screen, click Next.

NOTE: The ResourceCD displays drivers only for hardware that came installed in your computer. If you installed additional hardware, the drivers for the new hardware might not be displayed by the ResourceCD. If those drivers are not displayed, exit the ResourceCD program. For drivers information, see the documentation that came with the device.

A message stating that the ResourceCD is detecting hardware in your computer appears.

The drivers that are used by your computer are automatically displayed in the My Drivers— The ResourceCD has identified these components in your system window.

6Click the driver that you want to reinstall and follow the instructions on the screen. If a particular driver is not listed, then that driver is not required by your operating system.

Using Microsoft® Windows® XP System Restore

The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See the Windows Help and Support Center for information on using System Restore. To access help, see page 14.

NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them.

Creating a Restore Point

1Click the Start button and click Help and Support.

2Click System Restore.

3Follow the instructions on the screen.

Advanced Troubleshooting

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Dell XPS manual Using Microsoft Windows XP System Restore, Creating a Restore Point

Contents

USB 2.0 connectors Dell Dimension XPSparallel connector keyboard connectorAbbreviations and Acronyms Notes, Notices, and CautionsModel WHL December1 Using Your Computer Contents3 Solving Problems 2 Optimizing PerformanceA program is designed for an earlier Microsoft Windows 4 Advanced Troubleshooting Installing the Processor Airflow Shroud 5 Removing and Installing PartsContents Protecting Against Electrostatic DischargeIntel Warranty Statement for Pentium and Celeron Processors 6 AppendixContents SAFETY General CAUTION Safety InstructionsSAFETY When Working Inside Your Computer SAFETY When Using Your ComputerSAFETY Protecting Against Electrostatic Discharge SAFETY Ergonomic Computing HabitsSAFETY Battery Disposal w w w . d e l l . c o m s u p p o r t . d e l l . c o m 12 CAUTION Safety InstructionsFinding Information for Your Computer Type a word or phrase that describes your problem and click the arrow Documentation and drivers are already w w w . d e l l . c o m s u p p o r t . d e l l . c o m 16 Finding Information for Your ComputerOpening the Drive Door Connecting Two Monitors Using Your ComputerVGA blue connector If both monitors have VGA connectorsSettings and Functions Configuring Graphics CardsAbout Your RAID Configuration About Serial ATA DrivesRemoving the Graphics Card Driver serial ATA RAID configured for RAID level RAID LevelUsing Your Computer RAID LevelTransferring Information to a New Computer Copying CDs and DVDs How to Copy a CD or DVD Using Blank CD-Rs and CD-RWsHelpful Tips Turning Off Your Computer Network Setup Wizardw w w . d e l l . c o m s u p p o r t . d e l l . c o m 26 Using Your ComputerIntel Performance Acceleration Technology Optimizing PerformanceDDR Memory and Processor Front-Side Bus Hyper-ThreadingOverclocking Finding Solutions Solving ProblemsSee page Get technical assistance from Dell. See page See pageTO ACCESS THE DELL DIMENSION HELP FILE Finding Help Informationw w w . d e l l . c o m s u p p o r t . d e l l . c o m See page See page See page See page See page See page See pageBattery Problems Drive ProblemsFloppy drive problems CD drive problems DVD drive problems Problems writing to a CD-RW driveHard drive problems 1 Click the Start button and click My ComputerE-Mail, Modem, and Internet Problems If all commands receive responses, the modem is operating properly4 Click the Modems tab 5 Click the COM port for your modem Error Messages General Problems The computer stops respondingA program stops responding A program crashes repeatedly Other software problemsA solid blue screen appears 2 In the welcome screen, click NextGeneral hardware problems Other technical problemsYour computer locks up, particularly while using a specific device A sound card emits noise or demonstrates other problemsKeyboard Problems IEEE 1394 Device ProblemsMouse Problems activity light Network ProblemsPower Problems VERIFY THE PRINTER CABLE CONNECTIONS Printer ProblemsScanner Problems No sound from speakers Sound and Speaker ProblemsVideo and Monitor Problems No sound from headphonesIf the screen is blank If the screen is difficult to read w w w . d e l l . c o m s u p p o r t . d e l l . c o m 48 Solving ProblemsDiagnostic Lights Advanced Troubleshooting= yellow = green = off Suggested Resolution Dell Diagnostics When to Use the Dell DiagnosticsStarting the Dell Diagnostics 1 Shut down see page 25 and restart the computer Dell Diagnostics Main Menu Drivers What Is a Driver?Identifying Drivers Reinstalling DriversCreating a Restore Point Using Microsoft Windows XP System RestoreRestoring the Computer to an Earlier Operating State Undoing the Last System Restore2 Click Performance and Maintenance Enabling System Restore4 Click the System Restore tab 2 Click Performance and Maintenance and click SystemReinstalling Microsoft Windows XP Reinstalling Windows XPBefore You Begin 13 When the Welcome to Microsoft screen appears, click Next 17 Click Next Removing and Installing Parts Front and Back View of the ComputerFront View Front View Doors Open Back View NOTE For optimum performance, install a PCI sound card only in PCI slot 3 or Removing and Installing Parts Precautionary Measures Before You BeginRecommended Tools Protecting Against Electrostatic Discharge Opening the Computer Cover Removing and Installing Parts cover latch releasesecurity cable slot padlock ring card fan processor fans system board power supply power supply fans Inside View of Your ComputerRemoving and Installing Parts floppy drive CD/DVD drive hard driveMemory System Board ComponentsDDR Memory Overview Memory Installation GuidelinesInstalling Memory 8 Close the computer cover see page PCI Cards Installing a PCI Card7 Prepare the card for installation Removing a PCI Card Removing an AGP Card AGP CardsInstalling an AGP Card DrivesOverview Removing a Hard Drive Hard Drive3 Disconnect the power and hard-drive cables from the drive w w w . d e l l . c o m s u p p o r t . d e l l . c o m system board connectorIDE hard drive serial ATA hard drive serial ATA hard- drive cableRemoving a Floppy Drive Floppy DriveInstalling a Floppy Drive 5 Attach the power and floppy-drive cables to the floppy drive Removing a CD/DVD Drive CD/DVD DriveInstalling a CD/DVD Drive 7 Connect the power and CD/DVD drive cables to the drive Removing the Processor Airflow Shroud Processor Airflow Shroudairflow shroud Installing the Processor Airflow ShroudProcessor Installing the Processor8 Install the heat sink retention module clip Removing the ProcessorRemoving the Front Panel Front PanelTo replace the front panel, perform the removal procedure in reverse Replacing the Front PanelDrive Door Removing the Drive Doorw w w . d e l l . c o m s u p p o r t . d e l l . c o m Replacing the Drive Door lower part of Battery Closing the Computer Cover 4 If you are using a padlock to secure your computer, install the padlock w w w . d e l l . c o m s u p p o r t . d e l l . c o m 104 Removing and Installing PartsAppendix SpecificationsVideo ConnectorsAudio Expansion BusNetwork adapter PS/2 keyboard and mouse USB Audio Physical PowerEnvironmental NOTE At 35C 95F, the maximumViewing Settings Standard SettingsSystem Setup Screens Boot SequenceClearing Forgotten Passwords Changing Boot Sequence for the Current BootChanging Boot Sequence for Future Boots Dell Technical Support Policy U.S. Only Definition of Dell-Installed Software and Peripherals Contacting DellDefinition of Third-Party Software and Peripherals Country City Country City Country City Country City Country City Country City Country City Country City Country City Country City 800 300 410 or 800 300 411 or Country City Country City toll-free or toll-free What is covered by this limited warranty? Limited Warranty for Dell-Branded Hardware Products U.S. OnlyWhat is not covered by this limited warranty? Regulatory NoticesHow long does this limited warranty last? What will Dell do? What do I do if I need warranty service?May I transfer the limited warranty? What if I purchased a service contract?Total Satisfaction Return Policy U.S. Only How will you fix my product?Limited Warranty Terms for Dell-Branded Hardware Products Canada Only What is covered by this limited warranty?What is not covered by this limited warranty? How long does this limited warranty last? What do I do if I need warranty service?What will Dell do? What if I purchased a service contract? May I transfer the limited warranty?How will you fix my product? Dell Software and Peripherals Canada Only Total Satisfaction Return Policy Canada OnlyThird-Party Software and Peripherals Products Dell-Branded Peripheral ProductsLimited Warranty Intel’s Three Year Limited WarrantyExtent of Limited Warranty How to Obtain Warranty ServiceIntel’s Commitment to Quality What are Errata?1997, 1998 Intel Corporation. All rights reserved w w w . d e l l . c o m s u p p o r t . d e l l . c o m 138 AppendixIndex Page