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Dell XPS manual Country City

Models: XPS

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Country (City)	Department Name or Service Area,	Area Codes,
International Access Code	Website and E-Mail Address	Local Numbers, and
Country Code		Toll-Free Numbers
City Code

Belgium (Brussels)	Website: support.euro.dell.com
International Access Code: 00	E-mail: tech_be@dell.com
Country Code: 32	E-mail for French Speaking Customers:
City Code: 2	support.euro.dell.com/be/fr/emaildell/
City Code: 2
	Technical Support	02 481 92 88
	Customer Care	02 481 91 19
	Corporate Sales	02 481 91 00
	Fax	02 481 92 99
	Switchboard	02 481 91 00

Bermuda	General Support	1-800-342-0671

Bolivia	General Support	toll-free: 800-10-0238

Brazil	Website: www.dell.com/br
International Access Code: 00	Customer Support, Technical Support	0800 90 3355
Country Code: 55	Tech Support Fax	51 481 5470
City Code: 51	Customer Care Fax	51 481 5480
	Sales	0800 90 3390

British Virgin Islands	General Support	toll-free: 1-866-278-6820

Brunei	Customer Technical Support (Penang, Malaysia)	604 633 4966
Country Code: 673	Customer Service (Penang, Malaysia)	604 633 4949
	Transaction Sales (Penang, Malaysia)	604 633 4955

Canada (North York, Ontario)	Online Order Status: www.dell.ca/ostatus
International Access Code: 011	AutoTech (automated technical support)	toll-free: 1-800-247-9362
	TechFax	toll-free: 1-800-950-1329
	Customer Care (Home Sales/Small Business)	toll-free: 1-800-847-4096
	Customer Care (med./large business, government)	toll-free: 1-800-326-9463
	Technical Support (Home Sales/Small Business)	toll-free: 1-800-847-4096
	Technical Support (med./large bus., government)	toll-free: 1-800-387-5757
	Sales (Home Sales/Small Business)	toll-free: 1-800-387-5752
	Sales (med./large bus., government)	toll-free: 1-800-387-5755
	Spare Parts Sales & Extended Service Sales	1 866 440 3355

Cayman Islands	General Support	1-800-805-7541

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Appendix

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Dell XPS manual Country City

Contents

parallel connector Dell Dimension XPSUSB 2.0 connectors keyboard connectorModel WHL Notes, Notices, and CautionsAbbreviations and Acronyms DecemberContents 1 Using Your Computer3 Solving Problems 2 Optimizing PerformanceA program is designed for an earlier Microsoft Windows 4 Advanced Troubleshooting Contents 5 Removing and Installing PartsInstalling the Processor Airflow Shroud Protecting Against Electrostatic Discharge6 Appendix Intel Warranty Statement for Pentium and Celeron ProcessorsContents CAUTION Safety Instructions SAFETY GeneralSAFETY When Using Your Computer SAFETY When Working Inside Your ComputerSAFETY Protecting Against Electrostatic Discharge SAFETY Ergonomic Computing HabitsSAFETY Battery Disposal 12 CAUTION Safety Instructions w w w . d e l l . c o m s u p p o r t . d e l l . c o mFinding Information for Your Computer Type a word or phrase that describes your problem and click the arrow Documentation and drivers are already 16 Finding Information for Your Computer w w w . d e l l . c o m s u p p o r t . d e l l . c o mUsing Your Computer Opening the Drive Door Connecting Two MonitorsIf both monitors have VGA connectors VGA blue connectorConfiguring Graphics Cards Settings and FunctionsAbout Your RAID Configuration About Serial ATA DrivesRemoving the Graphics Card Driver Using Your Computer RAID Levelserial ATA RAID configured for RAID level RAID LevelTransferring Information to a New Computer Copying CDs and DVDs How to Copy a CD or DVD Using Blank CD-Rs and CD-RWsHelpful Tips Network Setup Wizard Turning Off Your Computer26 Using Your Computer w w w . d e l l . c o m s u p p o r t . d e l l . c o mDDR Memory and Processor Front-Side Bus Optimizing PerformanceIntel Performance Acceleration Technology Hyper-ThreadingOverclocking See page Solving ProblemsFinding Solutions Get technical assistance from Dell. See page See pagew w w . d e l l . c o m s u p p o r t . d e l l . c o m Finding Help InformationTO ACCESS THE DELL DIMENSION HELP FILE See page See page See page See page See page See page See pageBattery Problems Drive ProblemsFloppy drive problems CD drive problems Hard drive problems Problems writing to a CD-RW driveDVD drive problems 1 Click the Start button and click My ComputerE-Mail, Modem, and Internet Problems If all commands receive responses, the modem is operating properly4 Click the Modems tab 5 Click the COM port for your modem Error Messages General Problems The computer stops respondingA program stops responding A solid blue screen appears Other software problemsA program crashes repeatedly 2 In the welcome screen, click NextYour computer locks up, particularly while using a specific device Other technical problemsGeneral hardware problems A sound card emits noise or demonstrates other problemsIEEE 1394 Device Problems Keyboard ProblemsMouse Problems Network Problems activity lightPower Problems Printer Problems VERIFY THE PRINTER CABLE CONNECTIONSScanner Problems Sound and Speaker Problems No sound from speakersVideo and Monitor Problems No sound from headphonesIf the screen is blank If the screen is difficult to read 48 Solving Problems w w w . d e l l . c o m s u p p o r t . d e l l . c o mAdvanced Troubleshooting Diagnostic Lights= yellow = green = off Suggested Resolution Dell Diagnostics When to Use the Dell DiagnosticsStarting the Dell Diagnostics 1 Shut down see page 25 and restart the computer Dell Diagnostics Main Menu What Is a Driver? DriversReinstalling Drivers Identifying DriversUsing Microsoft Windows XP System Restore Creating a Restore PointUndoing the Last System Restore Restoring the Computer to an Earlier Operating State4 Click the System Restore tab Enabling System Restore2 Click Performance and Maintenance 2 Click Performance and Maintenance and click SystemReinstalling Microsoft Windows XP Reinstalling Windows XPBefore You Begin 13 When the Welcome to Microsoft screen appears, click Next 17 Click Next Removing and Installing Parts Front and Back View of the ComputerFront View Front View Doors Open Back View NOTE For optimum performance, install a PCI sound card only in PCI slot 3 or Removing and Installing Parts Precautionary Measures Before You BeginRecommended Tools Protecting Against Electrostatic Discharge Opening the Computer Cover Removing and Installing Parts cover latch releasesecurity cable slot padlock ring Removing and Installing Parts Inside View of Your Computercard fan processor fans system board power supply power supply fans floppy drive CD/DVD drive hard driveSystem Board Components MemoryMemory Installation Guidelines DDR Memory OverviewInstalling Memory 8 Close the computer cover see page Installing a PCI Card PCI Cards7 Prepare the card for installation Removing a PCI Card AGP Cards Removing an AGP CardInstalling an AGP Card DrivesOverview Hard Drive Removing a Hard Drive3 Disconnect the power and hard-drive cables from the drive IDE hard drive system board connectorw w w . d e l l . c o m s u p p o r t . d e l l . c o m serial ATA hard drive serial ATA hard- drive cableFloppy Drive Removing a Floppy DriveInstalling a Floppy Drive 5 Attach the power and floppy-drive cables to the floppy drive CD/DVD Drive Removing a CD/DVD DriveInstalling a CD/DVD Drive 7 Connect the power and CD/DVD drive cables to the drive Processor Airflow Shroud Removing the Processor Airflow ShroudInstalling the Processor Airflow Shroud airflow shroudInstalling the Processor Processor8 Install the heat sink Removing the Processor retention module clipFront Panel Removing the Front PanelReplacing the Front Panel To replace the front panel, perform the removal procedure in reverseDrive Door Removing the Drive Doorw w w . d e l l . c o m s u p p o r t . d e l l . c o m Replacing the Drive Door lower part of Battery Closing the Computer Cover 4 If you are using a padlock to secure your computer, install the padlock 104 Removing and Installing Parts w w w . d e l l . c o m s u p p o r t . d e l l . c o mSpecifications AppendixAudio ConnectorsVideo Expansion BusNetwork adapter PS/2 keyboard and mouse USB Audio Environmental PowerPhysical NOTE At 35C 95F, the maximumSystem Setup Screens Standard SettingsViewing Settings Boot SequenceClearing Forgotten Passwords Changing Boot Sequence for the Current BootChanging Boot Sequence for Future Boots Dell Technical Support Policy U.S. Only Definition of Dell-Installed Software and Peripherals Contacting DellDefinition of Third-Party Software and Peripherals Country City Country City Country City Country City Country City Country City Country City Country City Country City Country City 800 300 410 or 800 300 411 or Country City Country City toll-free or toll-free What is not covered by this limited warranty? Limited Warranty for Dell-Branded Hardware Products U.S. OnlyWhat is covered by this limited warranty? Regulatory NoticesHow long does this limited warranty last? What do I do if I need warranty service? What will Dell do?Total Satisfaction Return Policy U.S. Only What if I purchased a service contract?May I transfer the limited warranty? How will you fix my product?Limited Warranty Terms for Dell-Branded Hardware Products Canada Only What is covered by this limited warranty?What is not covered by this limited warranty? How long does this limited warranty last? What do I do if I need warranty service?What will Dell do? What if I purchased a service contract? May I transfer the limited warranty?How will you fix my product? Third-Party Software and Peripherals Products Total Satisfaction Return Policy Canada OnlyDell Software and Peripherals Canada Only Dell-Branded Peripheral ProductsExtent of Limited Warranty Intel’s Three Year Limited WarrantyLimited Warranty How to Obtain Warranty ServiceIntel’s Commitment to Quality What are Errata?1997, 1998 Intel Corporation. All rights reserved 138 Appendix w w w . d e l l . c o m s u p p o r t . d e l l . c o mIndex Page