Advanced Troubleshooting | Dell XPS specification

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14When the How will this computer connect to the Internet? message appears, click Skip.

15When the Ready to register with Microsoft? screen appears, select No, not at this time and click Next.

16When the Who will use this computer? screen appears, you can enter up to five users.

17Click Next.

18Click Finish to complete the setup, and remove the CD.

19Reinstall the appropriate drivers with the ResourceCD.

20Reinstall your virus protection software.

21Reinstall your programs.

NOTE: To reinstall and activate your Microsoft Office or Microsoft Works Suite programs, you need the Product Key number located on the back of the Microsoft Office or Microsoft Works Suite CD sleeve.

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Advanced Troubleshooting

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Dell XPS manual Advanced Troubleshooting

Contents

Serial connector Fans Headphone connector Microphone connectorIeee 1394 connector Diagnostic lights Abbreviations and Acronyms Contents Mail, Modem, and Internet Problems Optimizing Performance Resolving Software and Hardware Incompatibilities Using Microsoft Windows XP System RestoreRestoring the Computer to an Earlier Operating State Removing and Installing Parts Protecting Against Electrostatic Discharge 110 105109 128 Contents Safety General Safety When Using Your Computer Safety When Working Inside Your Computer Safety Battery Disposal Safety Protecting Against Electrostatic DischargeSafety Ergonomic Computing Habits W . d e l l . c o m s u p p o r t . d e l l . c o m Finding Information for Your Computer How to change my display resolution Drivers for my computer Service Tag and Microsoft Windows LabelResourceCD My computer documentation Finding Information for Your Computer Opening the Drive Door Connecting Two Monitors Using Your Computer Optional VGA adapter If both monitors have VGA connectorsTV OUT connector DVI white connector If one of the monitors is a television Configuring Graphics CardsSettings and Functions Removing the Graphics Card Driver About Your RAID ConfigurationAbout Serial ATA Drives RAID Level Segment Hard drive Transferring Information to a New Computer Segment Copying CDs and DVDs Helpful Tips How to Copy a CD or DVDUsing Blank CD-Rs and CD-RWs Integrated firewall provided with Windows XP Network Setup WizardTurning Off Your Computer Using Your Computer Hyper-Threading Intel Performance Acceleration TechnologyDDR Memory and Processor Front-Side Bus Optimizing Performance Overclocking Finding Solutions Solving Problems Finding Help Information Floppy drive problems Battery ProblemsDrive Problems CD drive problems Hard drive problems Problems writing to a CD-RW driveDVD drive problems Under Error-checking, click Check Now Mail, Modem, and Internet Problems Click the Change or Remove Program icon Error MessagesClick Add or Remove Programs Program stops responding General ProblemsComputer stops responding Solid blue screen appears Other software problemsProgram crashes repeatedly Other technical problems General hardware problems Click Printers and Other Hardware Ieee 1394 Device ProblemsKeyboard Problems Mouse Problems Simultaneously press CtrlEsc to display the Start menu Integrity/speed light Network ProblemsNetwork Power Problems Printer Problems Scanner Problems Click Scanners and Cameras Sound and Speaker Problems No sound from speakers If the screen is blank Video and Monitor ProblemsNo sound from headphones If the screen is difficult to read Click Appearance and Themes Solving Problems Advanced Troubleshooting Diagnostic LightsLight Pattern Problem Description Suggested Resolution = yellow = green = off Light Pattern Problem Description Starting the Dell Diagnostics Dell DiagnosticsWhen to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive Starting the Dell Diagnostics From the ResourceCD Tab Function Dell Diagnostics Main MenuOption Function What Is a Driver? Drivers Reinstalling Drivers Identifying Drivers Using the ResourceCD Using Microsoft Windows XP System RestoreCreating a Restore Point Click System Restore Undoing the Last System Restore Restoring the Computer to an Earlier Operating State Click the System Restore tab Enabling System RestoreClick Performance and Maintenance Click Performance and Maintenance and click System Booting From the Operating System CD Reinstalling Microsoft Windows XPReinstalling Windows XP Before You Begin Windows XP Setup Next Advanced Troubleshooting Front View Removing and Installing PartsFront and Back View of the Computer Computer. Instead, perform a Microsoft Windows shutdown Front View Doors Open Back View Network or broadband jack Removing and Installing Parts Recommended Tools Precautionary MeasuresBefore You Begin Protecting Against Electrostatic Discharge Opening the Computer Cover Page Inside View of Your Computer Floppy drive CD/DVD drive Hard drive System Board Components Memory Memory Installation Guidelines DDR Memory Overview Installing Memory Notch Memory module Cutouts Crossbar Installing a PCI Card PCI Cards Not fully seated card Fully seated card Bracket Removing a PCI Card Filler bracket Alignment guide Alignment bar Retention arm AGP Cards Removing an AGP Card Overview Installing an AGP CardDrives Floppy drive CD/DVD drives Hard drives Hard DriveRemoving a Hard Drive Power cable Tabs Installing a Hard DrivePower cable Tabs IDE hard- drive cable IDE hard drive example System board Connector Drive Bracket rails Screws Floppy Drive Removing a Floppy Drive Installing a Floppy Drive Tabs Floppy drive Tabs Floppy drive Removing a CD/DVD Drive Power cable Tabs CD/DVD drive cable Audio cableCD/DVD Drive Installing a CD/DVD Drive Power cable Tabs CD/DVD drive cable Audio cable Processor Airflow Shroud Removing the Processor Airflow Shroud Side anchor tabs Indentations Bottom anchor tabs Installing the Processor Airflow ShroudTop anchor tabs Installing the Processor Processor Processor socket Removing the Processor Retention module Heat sink processor socket Release tab Release lever Processor Socket Front PanelRemoving the Front Panel Replacing the Front Panel Drive Door Removing the Drive Door Replacing the Drive Door Top bracket hinge Bottom bracket hinge Hinge tab Door hinges Door bracket Door bracket/door hinge assembly100 Door hinge Battery 101 102 BatteryClosing the Computer Cover 103 Cover latch release Security cable slot Padlock ring Removing and Installing Parts Specifications 105 Audio 106Video Expansion Bus 107 Controls and Lights Physical Power108 Environmental System Setup Screens Standard SettingsViewing Settings Boot Sequence Changing Boot Sequence for Future Boots Clearing Forgotten PasswordsChanging Boot Sequence for the Current Boot 110 Dell Technical Support Policy U.S. Only 111 Definition of Third-Party Software and Peripherals Definition of Dell-Installed Software and PeripheralsContacting Dell 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 Regulatory Notices What is covered by this limited warranty?What is not covered by this limited warranty? Limited Warranties and Return Policy How long does this limited warranty last? 129 130 What do I do if I need warranty service?What will Dell do? Total Satisfaction Return Policy U.S. Only What if I purchased a service contract?May I transfer the limited warranty? How will you fix my product? 132 133 134 Total Satisfaction Return Policy Canada Only Dell Software and Peripherals Canada Only Intel’s Three Year Limited Warranty 136 137 What are Errata? Appendix Index Index 139 140 Index Processor Problems Modem problemsHelp file, 14 accessing Index 141 Wizard, 37 reinstalling, 60 scanner, 44 System Restore 142 Index