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Dell XPS manual Country City

Models: XPS

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Country (City)	Department Name or Service Area,	Area Codes,
International Access Code	Website and E-Mail Address	Local Numbers, and
Country Code		Toll-Free Numbers
City Code

Greece	Website: support.euro.dell.com
International Access Code: 00	E-mail: support.euro.dell.com/gr/en/emaildell/
Country Code: 30	Technical Support	080044149518
	Gold Technical Support	08844140083
	Switchboard	2108129800
	Sales	2108129800
	Fax	2108129812

Grenada	General Support	toll-free: 1-866-540-3355

Guatemala	General Support	1-800-999-0136

Guyana	General Support	toll-free: 1-877-270-4609

Hong Kong	Website: support.ap.dell.com
International Access Code: 001	E-mail: ap_support@dell.com
Country Code: 852	Technical Support (Dimension™ and Inspiron™)	2969 3189
	Technical Support (OptiPlex™, Latitude™, and	2969 3191
	Dell Precision™)
	Technical Support (PowerApp™, PowerEdge™,	2969 3196
	PowerConnect™, and PowerVault™)
	Gold Queue EEC Hotline	2969 3187
	Customer Advocacy	3416 0910
	Large Corporate Accounts	3416 0907
	Global Customer Programs	3416 0908
	Medium Business Division	3416 0912
	Home and Small Business Division	2969 3105

India	Technical Support	1600 33 8045
	Sales	1600 33 8044

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Appendix

Image 118

Dell XPS manual Country City

Contents

parallel connector Dell Dimension XPSUSB 2.0 connectors keyboard connectorModel WHL Notes, Notices, and CautionsAbbreviations and Acronyms DecemberContents 1 Using Your Computer2 Optimizing Performance 3 Solving ProblemsA program is designed for an earlier Microsoft Windows 4 Advanced Troubleshooting Contents 5 Removing and Installing PartsInstalling the Processor Airflow Shroud Protecting Against Electrostatic Discharge6 Appendix Intel Warranty Statement for Pentium and Celeron ProcessorsContents CAUTION Safety Instructions SAFETY GeneralSAFETY When Using Your Computer SAFETY When Working Inside Your ComputerSAFETY Ergonomic Computing Habits SAFETY Protecting Against Electrostatic DischargeSAFETY Battery Disposal 12 CAUTION Safety Instructions w w w . d e l l . c o m s u p p o r t . d e l l . c o mFinding Information for Your Computer Type a word or phrase that describes your problem and click the arrow Documentation and drivers are already 16 Finding Information for Your Computer w w w . d e l l . c o m s u p p o r t . d e l l . c o mUsing Your Computer Opening the Drive Door Connecting Two MonitorsIf both monitors have VGA connectors VGA blue connectorConfiguring Graphics Cards Settings and FunctionsAbout Serial ATA Drives About Your RAID ConfigurationRemoving the Graphics Card Driver Using Your Computer RAID Levelserial ATA RAID configured for RAID level RAID LevelTransferring Information to a New Computer Copying CDs and DVDs Using Blank CD-Rs and CD-RWs How to Copy a CD or DVDHelpful Tips Network Setup Wizard Turning Off Your Computer26 Using Your Computer w w w . d e l l . c o m s u p p o r t . d e l l . c o mDDR Memory and Processor Front-Side Bus Optimizing PerformanceIntel Performance Acceleration Technology Hyper-ThreadingOverclocking See page Solving ProblemsFinding Solutions Get technical assistance from Dell. See page See pagew w w . d e l l . c o m s u p p o r t . d e l l . c o m Finding Help InformationTO ACCESS THE DELL DIMENSION HELP FILE See page See page See page See page See page See page See pageDrive Problems Battery ProblemsFloppy drive problems CD drive problems Hard drive problems Problems writing to a CD-RW driveDVD drive problems 1 Click the Start button and click My ComputerIf all commands receive responses, the modem is operating properly E-Mail, Modem, and Internet Problems4 Click the Modems tab 5 Click the COM port for your modem Error Messages The computer stops responding General ProblemsA program stops responding A solid blue screen appears Other software problemsA program crashes repeatedly 2 In the welcome screen, click NextYour computer locks up, particularly while using a specific device Other technical problemsGeneral hardware problems A sound card emits noise or demonstrates other problemsIEEE 1394 Device Problems Keyboard ProblemsMouse Problems Network Problems activity lightPower Problems Printer Problems VERIFY THE PRINTER CABLE CONNECTIONSScanner Problems Sound and Speaker Problems No sound from speakersNo sound from headphones Video and Monitor ProblemsIf the screen is blank If the screen is difficult to read 48 Solving Problems w w w . d e l l . c o m s u p p o r t . d e l l . c o mAdvanced Troubleshooting Diagnostic Lights= yellow = green = off Suggested Resolution When to Use the Dell Diagnostics Dell DiagnosticsStarting the Dell Diagnostics 1 Shut down see page 25 and restart the computer Dell Diagnostics Main Menu What Is a Driver? DriversReinstalling Drivers Identifying DriversUsing Microsoft Windows XP System Restore Creating a Restore PointUndoing the Last System Restore Restoring the Computer to an Earlier Operating State4 Click the System Restore tab Enabling System Restore2 Click Performance and Maintenance 2 Click Performance and Maintenance and click SystemReinstalling Windows XP Reinstalling Microsoft Windows XPBefore You Begin 13 When the Welcome to Microsoft screen appears, click Next 17 Click Next Front and Back View of the Computer Removing and Installing PartsFront View Front View Doors Open Back View NOTE For optimum performance, install a PCI sound card only in PCI slot 3 or Removing and Installing Parts Before You Begin Precautionary MeasuresRecommended Tools Protecting Against Electrostatic Discharge Opening the Computer Cover cover latch release Removing and Installing Partssecurity cable slot padlock ring Removing and Installing Parts Inside View of Your Computercard fan processor fans system board power supply power supply fans floppy drive CD/DVD drive hard driveSystem Board Components MemoryMemory Installation Guidelines DDR Memory OverviewInstalling Memory 8 Close the computer cover see page Installing a PCI Card PCI Cards7 Prepare the card for installation Removing a PCI Card AGP Cards Removing an AGP CardDrives Installing an AGP CardOverview Hard Drive Removing a Hard Drive3 Disconnect the power and hard-drive cables from the drive IDE hard drive system board connectorw w w . d e l l . c o m s u p p o r t . d e l l . c o m serial ATA hard drive serial ATA hard- drive cableFloppy Drive Removing a Floppy DriveInstalling a Floppy Drive 5 Attach the power and floppy-drive cables to the floppy drive CD/DVD Drive Removing a CD/DVD DriveInstalling a CD/DVD Drive 7 Connect the power and CD/DVD drive cables to the drive Processor Airflow Shroud Removing the Processor Airflow ShroudInstalling the Processor Airflow Shroud airflow shroudInstalling the Processor Processor8 Install the heat sink Removing the Processor retention module clipFront Panel Removing the Front PanelReplacing the Front Panel To replace the front panel, perform the removal procedure in reverseRemoving the Drive Door Drive Doorw w w . d e l l . c o m s u p p o r t . d e l l . c o m Replacing the Drive Door lower part of Battery Closing the Computer Cover 4 If you are using a padlock to secure your computer, install the padlock 104 Removing and Installing Parts w w w . d e l l . c o m s u p p o r t . d e l l . c o mSpecifications AppendixAudio ConnectorsVideo Expansion BusNetwork adapter PS/2 keyboard and mouse USB Audio Environmental PowerPhysical NOTE At 35C 95F, the maximumSystem Setup Screens Standard SettingsViewing Settings Boot SequenceChanging Boot Sequence for the Current Boot Clearing Forgotten PasswordsChanging Boot Sequence for Future Boots Dell Technical Support Policy U.S. Only Contacting Dell Definition of Dell-Installed Software and PeripheralsDefinition of Third-Party Software and Peripherals Country City Country City Country City Country City Country City Country City Country City Country City Country City Country City 800 300 410 or 800 300 411 or Country City Country City toll-free or toll-free What is not covered by this limited warranty? Limited Warranty for Dell-Branded Hardware Products U.S. OnlyWhat is covered by this limited warranty? Regulatory NoticesHow long does this limited warranty last? What do I do if I need warranty service? What will Dell do?Total Satisfaction Return Policy U.S. Only What if I purchased a service contract?May I transfer the limited warranty? How will you fix my product?What is covered by this limited warranty? Limited Warranty Terms for Dell-Branded Hardware Products Canada OnlyWhat is not covered by this limited warranty? What do I do if I need warranty service? How long does this limited warranty last?What will Dell do? May I transfer the limited warranty? What if I purchased a service contract?How will you fix my product? Third-Party Software and Peripherals Products Total Satisfaction Return Policy Canada OnlyDell Software and Peripherals Canada Only Dell-Branded Peripheral ProductsExtent of Limited Warranty Intel’s Three Year Limited WarrantyLimited Warranty How to Obtain Warranty ServiceWhat are Errata? Intel’s Commitment to Quality1997, 1998 Intel Corporation. All rights reserved 138 Appendix w w w . d e l l . c o m s u p p o r t . d e l l . c o mIndex Page