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Dell XPS manual Solving Problems, Finding Solutions, See page

Models: XPS

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Solving Problems

Solving Problems

Finding Solutions

Sometimes it’s difficult to figure out where to go for answers. Use this chart to help you quickly find the answers to your questions.

See page 42.

Press a key or move the mouse. See the Dell Dimen- sion Help file for informa- tion on standby mode.

Get technical assistance from

Dell. See page 112.

See page 35.

Solving Problems

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Dell XPS manual Solving Problems, Finding Solutions, Get technical assistance from Dell. See page See page

Contents

USB 2.0 connectors Dell Dimension XPSparallel connector keyboard connectorAbbreviations and Acronyms Notes, Notices, and CautionsModel WHL December1 Using Your Computer ContentsA program is designed for an earlier Microsoft Windows 3 Solving Problems2 Optimizing Performance 4 Advanced Troubleshooting Installing the Processor Airflow Shroud 5 Removing and Installing PartsContents Protecting Against Electrostatic DischargeIntel Warranty Statement for Pentium and Celeron Processors 6 AppendixContents SAFETY General CAUTION Safety InstructionsSAFETY When Working Inside Your Computer SAFETY When Using Your ComputerSAFETY Battery Disposal SAFETY Protecting Against Electrostatic DischargeSAFETY Ergonomic Computing Habits w w w . d e l l . c o m s u p p o r t . d e l l . c o m 12 CAUTION Safety InstructionsFinding Information for Your Computer Type a word or phrase that describes your problem and click the arrow Documentation and drivers are already w w w . d e l l . c o m s u p p o r t . d e l l . c o m 16 Finding Information for Your ComputerOpening the Drive Door Connecting Two Monitors Using Your ComputerVGA blue connector If both monitors have VGA connectorsSettings and Functions Configuring Graphics CardsRemoving the Graphics Card Driver About Your RAID ConfigurationAbout Serial ATA Drives serial ATA RAID configured for RAID level RAID LevelUsing Your Computer RAID LevelTransferring Information to a New Computer Copying CDs and DVDs Helpful Tips How to Copy a CD or DVDUsing Blank CD-Rs and CD-RWs Turning Off Your Computer Network Setup Wizardw w w . d e l l . c o m s u p p o r t . d e l l . c o m 26 Using Your ComputerIntel Performance Acceleration Technology Optimizing PerformanceDDR Memory and Processor Front-Side Bus Hyper-ThreadingOverclocking Finding Solutions Solving ProblemsSee page Get technical assistance from Dell. See page See pageTO ACCESS THE DELL DIMENSION HELP FILE Finding Help Informationw w w . d e l l . c o m s u p p o r t . d e l l . c o m See page See page See page See page See page See page See pageFloppy drive problems Battery ProblemsDrive Problems CD drive problems DVD drive problems Problems writing to a CD-RW driveHard drive problems 1 Click the Start button and click My Computer4 Click the Modems tab 5 Click the COM port for your modem E-Mail, Modem, and Internet ProblemsIf all commands receive responses, the modem is operating properly Error Messages A program stops responding General ProblemsThe computer stops responding A program crashes repeatedly Other software problemsA solid blue screen appears 2 In the welcome screen, click NextGeneral hardware problems Other technical problemsYour computer locks up, particularly while using a specific device A sound card emits noise or demonstrates other problemsKeyboard Problems IEEE 1394 Device ProblemsMouse Problems activity light Network ProblemsPower Problems VERIFY THE PRINTER CABLE CONNECTIONS Printer ProblemsScanner Problems No sound from speakers Sound and Speaker ProblemsIf the screen is blank Video and Monitor ProblemsNo sound from headphones If the screen is difficult to read w w w . d e l l . c o m s u p p o r t . d e l l . c o m 48 Solving ProblemsDiagnostic Lights Advanced Troubleshooting= yellow = green = off Suggested Resolution Starting the Dell Diagnostics Dell DiagnosticsWhen to Use the Dell Diagnostics 1 Shut down see page 25 and restart the computer Dell Diagnostics Main Menu Drivers What Is a Driver?Identifying Drivers Reinstalling DriversCreating a Restore Point Using Microsoft Windows XP System RestoreRestoring the Computer to an Earlier Operating State Undoing the Last System Restore2 Click Performance and Maintenance Enabling System Restore4 Click the System Restore tab 2 Click Performance and Maintenance and click SystemBefore You Begin Reinstalling Microsoft Windows XPReinstalling Windows XP 13 When the Welcome to Microsoft screen appears, click Next 17 Click Next Front View Removing and Installing PartsFront and Back View of the Computer Front View Doors Open Back View NOTE For optimum performance, install a PCI sound card only in PCI slot 3 or Removing and Installing Parts Recommended Tools Precautionary MeasuresBefore You Begin Protecting Against Electrostatic Discharge Opening the Computer Cover security cable slot padlock ring Removing and Installing Partscover latch release card fan processor fans system board power supply power supply fans Inside View of Your ComputerRemoving and Installing Parts floppy drive CD/DVD drive hard driveMemory System Board ComponentsDDR Memory Overview Memory Installation GuidelinesInstalling Memory 8 Close the computer cover see page PCI Cards Installing a PCI Card7 Prepare the card for installation Removing a PCI Card Removing an AGP Card AGP CardsOverview Installing an AGP CardDrives Removing a Hard Drive Hard Drive3 Disconnect the power and hard-drive cables from the drive w w w . d e l l . c o m s u p p o r t . d e l l . c o m system board connectorIDE hard drive serial ATA hard drive serial ATA hard- drive cableRemoving a Floppy Drive Floppy DriveInstalling a Floppy Drive 5 Attach the power and floppy-drive cables to the floppy drive Removing a CD/DVD Drive CD/DVD DriveInstalling a CD/DVD Drive 7 Connect the power and CD/DVD drive cables to the drive Removing the Processor Airflow Shroud Processor Airflow Shroudairflow shroud Installing the Processor Airflow ShroudProcessor Installing the Processor8 Install the heat sink retention module clip Removing the ProcessorRemoving the Front Panel Front PanelTo replace the front panel, perform the removal procedure in reverse Replacing the Front Panelw w w . d e l l . c o m s u p p o r t . d e l l . c o m Drive DoorRemoving the Drive Door Replacing the Drive Door lower part of Battery Closing the Computer Cover 4 If you are using a padlock to secure your computer, install the padlock w w w . d e l l . c o m s u p p o r t . d e l l . c o m 104 Removing and Installing PartsAppendix SpecificationsVideo ConnectorsAudio Expansion BusNetwork adapter PS/2 keyboard and mouse USB Audio Physical PowerEnvironmental NOTE At 35C 95F, the maximumViewing Settings Standard SettingsSystem Setup Screens Boot SequenceChanging Boot Sequence for Future Boots Clearing Forgotten PasswordsChanging Boot Sequence for the Current Boot Dell Technical Support Policy U.S. Only Definition of Third-Party Software and Peripherals Definition of Dell-Installed Software and PeripheralsContacting Dell Country City Country City Country City Country City Country City Country City Country City Country City Country City Country City 800 300 410 or 800 300 411 or Country City Country City toll-free or toll-free What is covered by this limited warranty? Limited Warranty for Dell-Branded Hardware Products U.S. OnlyWhat is not covered by this limited warranty? Regulatory NoticesHow long does this limited warranty last? What will Dell do? What do I do if I need warranty service?May I transfer the limited warranty? What if I purchased a service contract?Total Satisfaction Return Policy U.S. Only How will you fix my product?What is not covered by this limited warranty? Limited Warranty Terms for Dell-Branded Hardware Products Canada OnlyWhat is covered by this limited warranty? What will Dell do? How long does this limited warranty last?What do I do if I need warranty service? How will you fix my product? What if I purchased a service contract?May I transfer the limited warranty? Dell Software and Peripherals Canada Only Total Satisfaction Return Policy Canada OnlyThird-Party Software and Peripherals Products Dell-Branded Peripheral ProductsLimited Warranty Intel’s Three Year Limited WarrantyExtent of Limited Warranty How to Obtain Warranty Service1997, 1998 Intel Corporation. All rights reserved Intel’s Commitment to QualityWhat are Errata? w w w . d e l l . c o m s u p p o r t . d e l l . c o m 138 AppendixIndex Page