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| Problem | Solution | |
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| Background | Background scatter results from bits of toner distributed on | ||
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| scatter | the printed page. | |
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| • The paper may be too damp. Try printing with a different |
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| batch of paper. Do not open packages of paper until |
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| necessary so that the paper does not absorb too much |
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| moisture. |
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| • If background scatter occurs on an envelope, change the |
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| printing layout to avoid printing over areas that have |
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| overlapping seams on the reverse side. Printing on seams |
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| can cause problems. |
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| • If background scatter covers the entire surface area of a |
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| printed page, adjust the print resolution through your |
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| software application or the printer properties. |
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| Misformed | • If characters are improperly formed and producing hollow | |
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| characters | images, the paper stock may be too slick. Try a different | |
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| paper. See “Paper Specifications” on page 6.3. |
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| Page skew | • Check the paper type and quality. See “Paper |
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| Specifications” on page 6.3. |
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| |
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| • Ensure that the paper or other material is loaded correctly |
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| and the guides are not too tight or too loose against the |
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| paper stack. |
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Curl or wave | • Check the paper type and quality. Both high temperature |
| and humidity can cause paper curl. See “Paper |
| Specifications” on page 6.3. |
| • Turn over the stack of paper in the input tray. Also try |
| rotating the paper 180° in the input tray. |
5
SOLVING PROBLEMS 5.13
