Problem | Solution |
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Wrinkles or | • Ensure that the paper is loaded properly. |
creases | • Check the paper type and quality. See “Paper |
| Specifications” on page 6.3. |
• Turn over the stack of paper in the input tray. Also try rotating the paper 180° in the feeder.
Back of printouts | • The transfer roller may be dirty. See “Cleaning the Inside” | |||
are dirty | on page 4.6. | |||
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| • Check for leaking toner. Clean the inside of the printer. |
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Black pages | • The toner cartridge may not be installed properly. Remove | ||
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| the cartridge and reinsert. |
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| • The toner cartridge may be defective and need replacing. |
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| Install a new toner cartridge. |
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| • The printer may require repair. Contact a service |
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| representative. |
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| Loose toner | • Clean the inside of the printer. | |||
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| • Check the paper type and quality. See “Paper | |
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| Specifications” on page 6.3. | |
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| • Install a new toner cartridge. | |
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| • If the problem persists, the printer may require repair. | |
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| Contact a service representative. | |
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Character Voids | Character voids are white areas within the parts of | ||||
characters that should be solid black: | |||||
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| • If you are using transparencies, try another type of | |
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| transparency. Because of the composition of the | |
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| transparency, some character voids are normal. | |
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| • You may be printing on the wrong surface on the paper. | |
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| Remove the paper and turn it around. | |
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| • The paper may not meet paper specifications. See “Paper | |
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| Specifications” on page 6.3. | |
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| SOLVING PROBLEMS |
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5.14 |
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