Troubleshooting Error Messages
When the printer experiences an error, the control panel will indicate an error message with the indicator lights. Find the light pattern below that matches the printer light pattern and follow the solutions to clear the error.
LED status legend
symbol for “light off”
symbol for “light on”
symbol for “light blinking”
LED pattern | Possible Problems and Solutions |
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Your system has some problems. If this problem occurs, contact your service representative.
• Paper jam occurs. To solve the problem, see “Clearing Paper Jams” on page 5.6.
• The front cover is open. Close the front cover.
| • Paper tray is empty. Load the paper in the Tray. | |
On Line/Error | • The toner cartridge is out of toner. Remove the old | |
toner cartridge and install a new one. See | ||
LED lights red | ||
“Installing the Toner Cartridge” on page 2.4. | ||
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• You pressed the Cancel button while the printer is receiving data.
• In Manual Feed mode, there is no paper in the tray. Load paper into the tray.
•If the printer is receiving data, the On Line/ Error LED slowly blinks green.
•If the printer is printing the received data, the On Line/Error LED blinks green fast.
•If the printer does not have enough memory, the On Line/Error LED blinks red. In this case, output quality will be low, or an Internal error sheet will print. Simplify the page layout and remove unnecessary graphics from your job.
