FARGO electronic 76501, 76505, 76502, 76504, 76503 Trouble- shooting, Printer doesnÕt work at all

A.General Troubleshooting For PrimeraPro

The printer doesnÕt work at all.

If you have difficulty operating your PrimeraPro Color Printer, the troubleshooting suggestions in this section should, in most cases, solve the problem. If you still have difficulty after trying these suggestions, call FARGOÕs Technical Support Group. Customer and technical support representatives are available Monday through Friday, 7:00 AM to 6:00 PM Central Standard Time. Technical support is free of charge for your first call and for those calls made within the first 30-days following that first call. To contact a technical support representative, call (612) 941-0050 or FAX

(612)941-1852. You may also leave a message 24-hours a day if you would like to have a representative call you back the next business day.

If technical support is needed and it has been over 30- days since your first call, you must call

1-900-555-3274. A fee of $10.00 per call will then be charged to your phone bill. You must be at least 18 years of age to call this number.

Technical support and printer driver upgrades can always be obtained free of charge by connecting to FARGOÕs Bulletin Board or to FARGOÕs World Wide Web Home Page. To connect to FARGOÕs Bulletin Board, dial (612) 942-7958. Drivers can be down- loaded at speeds up to 14,400 bits per second. You can also connect to FARGOÕs World Wide Web Home Page at http://www.fargo.com.

Symptoms: nothing happens or an error message comes up in the Windows application program.

■Make sure that the power cord is plugged in securely on both ends and that the printer is turned on. Confirm power is applied by pressing the Power button on the printer. The green LED above both the Power and the On line buttons should be illuminated.

■Make certain that the printer cable is securely connected. An error message in the software application telling you that the printer is not responding is usually due to a missing or defective parallel interface cable.

■The cover is not securely latched shut.

■If your computer seems to raster the image and send it to the printer, but the printer does not react at all, you may be in need of more hard disk space for the size of your image. You should have enough space on your hard disk for double the size of the file you are trying to print.

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Trouble- shooting

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