Closed caption problems, No Hdmi CEC operation | Toshiba 23L1400UC

100 Troubleshooting

HDMI® problems

Closed caption problems

If the program or video you have selected is not closed captioned, no captions appear on the screen.If text is not available, a black rectangle may appear.

If this happens, turn off the closed caption feature, see “Using closed captions” on page 69.

A closed caption signal may not display correctly under the following circumstances:

vThe recording is dubbed

vThe signal reception is weak

vThe signal reception is non-standard

For additional information, see “Using closed captions” on page 69.

No HDMI® CEC operation

The HDMI® CEC feature is available for Toshiba HDMI® CEC compatible devices.

Ensure that HDMI® cables with the ( ) Logo are used.

When the connected HDMI® CEC device does not work correctly after you have changed settings of the device, turn off your TV and unplug the power cord, then plug in and turn on again.

If several devices are connected, the HDMI® CEC feature may not operate properly.

Read the instruction manual provided with the connected HDMI® CEC device.

HDMI® problems

HDMI® cables.

Ensure that HDMI® cables with the ( ) Logo are used, see “Connecting an HDMI® or DVI device to the HDMI® input” on page 29.

Legacy HDMI® sources.

Some legacy HDMI® sources may not work properly with the latest HDMI® TV products due to new standard adoption.

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Toshiba 23L1400UC, 40L1400UC, 32L1400UC, 50L1400UC manual Closed caption problems, No Hdmi CEC operation, Hdmi problems

Contents

IntegratedHighDefinition LEDTelevisionUser’sGuide Safety Precautions Child Safety Important Safety Instructions Care Choosing a location for your LED TV 23 TV Important notes about your TV Trademark Information Contents Setting up your TV Using the Remote ControlMenu Layout and Navigation Tuning to the next programmed channel Using the Auto Aspect featureUsing the Freeze feature Adjusting the picture Using closed captions Using the TV’s Advanced Features Troubleshooting General troubleshooting If the problem persists after trying the solutionsAppendix a Specifications Power source Appendix B Index Safety icons Introduction Features Overview of installation, setup, and use Read Important notes about your TV on TV front and side panel controls and connections Introduction Sample Illustration 23L1400UC Back panel connections TV back panel connectionsSample Illustration 32L1400UC Back panel connections Sample Illustration 40/50L1400UC Back panel connections Introduction Coaxial F-type cable Overview of cable typesSample Illustration Coaxial cable Component video cables red/green/blue Standard A/V cables red/white/yellowHdmi cable with Hdmi Logo Optical audio cable About the connection illustrationsHdmi cables provide the best audio and picture quality Sample Illustration Optical audio cable To view the antenna or cable signal Stereo VCR Connecting an Hdmi or DVI device to the Hdmi input To view the Hdmi device video To ensure that the Hdmi or DVI device is reset properly Hdmi CEC connection Cable with the Hdmi Logo Connecting a digital audio system When an Hdmi input is used Connecting a computerConnection to the TV’s Hdmi terminal Computer Sample Illustration Installing the batteries Installing batteriesSample Illustration Removing the remote back cover Remote control effective range Remote control effective range Using the Remote Control Learning about the remote control Learning about the remote controlSample Illustration Remote control overview Learning about the remote control Learning about the remote control Picture Picture Mode ResetDisplay Settings Opens the Display Settings menu Store Setup Hdmi CEC Player Power ManagementOn / Off Parental PIN Setup Maximum of 12 hours Game Timer Navigating the menu system Sample Image Navigating the menu system Setting up your TV Initial Setup Installation setup selection Sample Image Installation Setup selectionMenu language Sample Image Selecting the menu language Auto Tuning Auto TuningStoring channels in memory optional Sample Image Setup menu Installation selection Sample Image Installation menu Channel selection Manual Tuning Setting channel skipSetting channel skip Analog channel Setting the time zone Setting the AV input modeSetting the time zone Viewing the system status Resetting Factory DefaultsViewing the system status Chapter Selecting the video input source Sample Illustration Hdmi setting pop-up windowSample Image Input Selection screen Labeling the video input sources Labeling the video input sourcesSample Image Input Labeling screen Tuning channels using the Channel Browser Tuning channels using the Channel BrowserSample Image Input selection screens Favorites browser Favorites browser Elements of the Channel Browser Sample Illustration Channel Browser elements Favorites browser Tuning to the next programmed channel Adding and clearing channels and inputs in the History List Switching between two channels using Channel Return Switching between two channels using SurfLock Selecting the picture size Selecting the picture size Full TheaterWideSample Illustration Picture size Full Sample Illustration Picture size TheaterWide Native Sample Illustration Picture size Native Normal Dot by DotSample Illustration Picture size Sample Illustration Picture size Normal Using theAutoAspect feature Using the Auto Aspect featureSample Image Picture menu Theater Settings selection Using the Freeze feature Using the 43 StretchUsing the Freeze feature Adjusting the picture Adjusting the picture Adjusting the picture quality Sample Image Picture menu Mode selection Using closed captions Using closed captionsBase closed captions Sample Illustration Viewing captions These settings are available for digital channels only Digital CC settingsSample Illustration Captions text Adjusting the audio Adjusting the audioMuting the sound Selecting stereo/SAP broadcasts Using the Digital Audio SelectionSample Image Sound menu Digital Audio Selector selection Adjusting the audio quality If the sound is noisy, select Mono to reduce the noise Sound Mode Using the Dolby Digital Dynamic Range Control featureDTS TruSurround Stable SoundTM Using the input lock feature Selecting the PIN codeEnter a new PIN code Forgotten PIN code Locking channels Locking channels Using the GameTimerTM Using the panel lock feature Using the Media Player Using Media Player with a USB deviceUsing the Media Player Sample Illustration Locks menu Panel Lock selection To open the Media Player Auto Start functionNon-supported characters will be replaced with a square Sample Image Media Player open screen Viewing photo filesSample Image Media Play screen Single view Multi ViewSample Image Media Play photos screen Zoom and Picture size functions are disabled Slide showPlaying music files Sample Image Media Play music list Viewing photo files and playing music files at the same time Setting the sleep timer Setting the sleep timerSorting photo or music files No Signal Power Down No Signal Power DownDefault setting for this feature is On Using Hdmi CEC Available remote control key functionsUsing Hdmi CEC Hdmi CEC Player Control menu functions Volume and Mute controls of Audio Receiver Hdmi CEC input source selectionSample Image Preferences menu Hdmi CEC Player Control Hdmi CEC Player Control menu disappears Setting up Hdmi CEC Other Hdmi CEC functions Using the Hdmi settings feature Using the Hdmi settings featureHdmi 1or 2 RGB Range Hdmi Information Display Displaying TV status information Displaying TVstatus information Understanding the last mode memory feature Understanding the last mode memory featureSample Illustration Info banner Using the TV’s Advanced Features Base Color Adjustment Color Temperature Using the advanced picture settingsStatic Gamma Cool Blueish Medium Neutral Warm Reddish Cinema Mode DynaLightTMDynamic Contrast Noise Reduction DNR Edge Enhancer Troubleshooting General troubleshooting Picture problems Picture problems Sound problems Sound problems Channel tuning problems Remote control problemsChannel tuning problems Closed caption problems Hdmi problemsHdmi problems No Hdmi CEC operation If the problem persists after trying the solutions Media Player problemsIf the problem persists after trying the solutions Specifications These models comply with the specifications listed below Power source Speaker type Dimensions with stand Weight / mass with standDimensions with stand ColorStreamTM component video HD input Supplied accessories Hdmi signal formatsSupplied accessories Operating conditions 27.000 kHz 74.250 MHz 1080p67.500 kHz 148.500 MHz Using closed captions 66 Auto Aspect usingChoosing a location for your To Display your LED TV on Cinema Mode Noise Reduction TheaterWide 3 61, 65 HDMI-CEC usingDynaLightTM About the connection illustrations Setting pin code Media Player Playing music files Menu Using the Hdmi settings feature Hdmi 1or 2 RGB RangePicture Adjusting quality 67 Picture size Resetting Factory Defaults Safety Icons Safety Precautions Using the Freeze feature 60, 62 Setting channel skip Sorting photo or music files 79, 81 Sound Mode Stable SoundSound problems 95 RayTM/DVD player, etc. control Using Media Player with a USB device Installing batteriesColorMaster Base Color Adjustment Labeling