Troubleshooting

(Depending on the country and model)

If the TV seems to have a problem, first try this list of possible problems and solutions. If none of these troubleshooting tips apply, visit “www.samsung.com”, then click on Support, or call Samsung customer service centre.

Issues	Solutions and Explanations

	First of all, please perform the Picture Test and confirm that your TV is properly
Picture Quality	displaying test image. (go to MENU - Support - Self Diagnosis - Picture Test) If the test
	image is properly displayed, the poor picture may caused by the source or signal.

	•• If you have an analogue cable/set top box, upgrade to a digital set top box. Use
	HDMI cables to deliver HD (high definition) picture quality.
	•• Cable/Satellite subscribers: Try HD stations from the channel line up.
The TV image does not	•• Aerial connection: Try HD stations after performing Auto tuning.
look as good as it did in	•• Many HD channels are up scaled from SD (Standard Definition) contents.
the store.
	•• Adjust the Cable/Set top box video output resolution to 1080i or 720p.
	•• Make sure you are watching the TV at the minimum recommended distance based
	on the size and definition of the signal.

	•• Compression of video contents may cause picture distortion especially in fast moving
The picture is distorted:	pictures such as sports and action movies.
The picture is distorted:
macroblock error, small	•• Low signal level or bad quality can cause picture distortion. This is not a TV issue.
block, dots, pixelization	•• Mobile phones used close to the TV (cca up to 1m) may cause noise in picture on

	analogue and digital TV.

	•• Adjust the Picture options in the TV menu. (go to Picture Mode / Colour /
	Brightness / Sharpness)
There is poor colour or	•• Adjust Energy Saving option in the TV menu. (go to MENU - System - Eco
brightness.	Solution - Energy Saving)
	•• Try resetting the picture to view the default picture settings. (go to MENU - Picture -
	Reset Picture)

There is a dotted line on	•• If the picture size is set to Screen Fit, change it to 16:9.
There is a dotted line on
the edge of the screen.	•• Change cable/satellite box resolution.
	•• Change cable/satellite box resolution.

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Samsung UE60J6175AUXXE, UE50J6175AUXXE, UE55J6175AUXXE manual Troubleshooting

Models: UE50J6175AUXXE UE55J6175AUXXE UE60J6175AUXXE