Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

-- This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

-- To keep your TV in optimum condition, upgrade to the latest software. Use the Update now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update now or > Settings > Support > Software Update > Auto Update).

The TV won’t turn on.

•Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

•Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.

•Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound or distorted picture/video/sound from an external device or “Weak or No Signal” displayed on TV or cannot find channel.

•Make sure the connection to the device is correct and that all cables are fully inserted.

•Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

•Confirm that the correct input source has been selected ( > Source).

•Perform a TV self diagnosis to determine if the problem is caused by the TV or the device. ( > Settings > Support > Self Diagnosis > Start Picture Test or Start Sound Test).

•If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected device.

•If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels ( > Settings > Broadcasting > Auto Tuning).

The remote control does not work.

•Check if the power indicator on the TV blinks when you press the remote's On button. If it does not, replace the remote control's batteries.

•Make sure that the batteries are installed with their poles (+/–) in the correct direction.

•Try pointing the remote directly at the TV from 5 ft. to 6 ft. (1.5~1.8 m) away.

•If your TV came with a Remote Control (Bluetooth Remote), make sure to pair the remote to the TV. (Please refer to the e-Manual.)

The cable or satellite box remote control doesn’t turn the TV on or off or adjust the volume.

•Programme the cable or satellite box remote control to operate the TV. Refer to the cable or satellite box user manual for the SAMSUNG TV code.

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Samsung UE60KS8000UXSQ manual Troubleshooting and Maintenance, TV won’t turn on, Remote control does not work
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UE60KS8000UXSQ specifications

The Samsung UE60KS8000UXSQ is an exceptional television that epitomizes state-of-the-art technology and user-oriented design. As part of Samsung’s premium range of 4K UHD TVs, this model was launched to deliver an immersive viewing experience, blending cutting-edge features with a sleek aesthetic.

A key highlight of the UE60KS8000UXSQ is its impressive 60-inch screen, making it perfect for both small and large living spaces. The ultra-high-definition (UHD) resolution of 3840 x 2160 pixels ensures that viewers enjoy an incredibly sharp and detailed picture. This level of resolution is particularly beneficial for watching action-packed movies and sports, as it minimizes motion blur, allowing for smooth transitions.

One of the standout technologies integrated into the UE60KS8000 is Quantum Dot technology, which enhances color accuracy and brightness. This allows the TV to produce a broader spectrum of colors, bringing images to life with remarkable vibrancy and depth. The HDR (High Dynamic Range) capability further elevates the viewing experience by delivering enhanced contrast and a wider range of brightness levels, ensuring that both the darkest shadows and the brightest highlights are vividly displayed.

Samsung’s Smart Hub is another impressive feature of this television, providing users with seamless access to a wide array of content. By utilizing Tizen OS, the UE60KS8000 allows streaming from popular services, easy navigation through apps, and integration with various smart home devices. This feature enriches the user experience by making it simpler to enjoy their favorite shows, movies, and more—all in one place.

In addition to its visual prowess, the UE60KS8000UXSQ is equipped with a powerful sound system that enhances the audio experience. With advanced audio technologies and an array of connection options including HDMI, USB, and Bluetooth, users can easily connect external sound systems or devices to improve their viewing experience.

Ultimately, the Samsung UE60KS8000UXSQ represents a perfect blend of innovative technology, stunning design, and user-centric functionality. Its combination of Quantum Dot technology, HDR support, and a robust smart platform makes it a top choice for anyone looking to elevate their home entertainment experience.
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