The TV settings are lost after 5 minutes.

The TV is in the Retail Mode. Change the Usage Mode to Home Mode. ( > Settings > System > Expert Settings > Usage Mode > Home Mode).

Intermittent Wi-Fi

Make sure the TV has a network connection ( > Settings > Network > Network Status). Make sure the Wifi password is entered correctly.

Check the distance between the TV and the Modem/Router. The distance should not exceed 15.2 m.

Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the Modem/Router.

(The Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)

 

 

Single story

 

 

 

 

Multi story

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Wireless router

Wireless repeater

Contact your ISP and ask them to reset your network circuit to re-register the Mac addresses of your new Modem/Router and the TV.

Video App problems (Youtube etc)

Change the DNS to 8.8.8.8. Select > Settings > Network > Network Status > IP Settings > DNS setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.

Reset by selecting > Settings > Support > Self Diagnosis > Reset Smart Hub.

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:

Diagnose your TV

Adjust the TV settings for you

Perform a factory reset on your TV

Install recommended firmware updates

How does Remote Support work?

You can easily have a Samsung Tech service your TV remotely:

1.Call the Samsung Contact Centre and ask for remote support.

2.Open the menu on your TV and go to the Support section.

3.Select Remote Management, then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the agent.

4.The agent will then access your TV.

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Samsung UE65KU6400UXRU manual What is Remote Support?, How does Remote Support work?, TV settings are lost after 5 minutes

UE65KU6400UXRU specifications

The Samsung UE65KU6400UXRU is a standout model in the realm of 4K Ultra HD televisions, blending exceptional performance with a sleek design. With a generous 65-inch screen size, this TV offers an immersive viewing experience that is perfect for watching movies, sports, or playing video games.

One of the defining features of the UE65KU6400UXRU is its 4K resolution, which boasts a pixel count of 3840 x 2160. This means it delivers four times the resolution of Full HD TVs, resulting in breathtakingly sharp images and rich details that enhance the overall viewing experience. Coupled with Samsung’s proprietary UHD Upscaling technology, lower resolution content is automatically analyzed and upscaled to near-4K quality, ensuring that everything you watch looks stunning.

The TV also incorporates HDR (High Dynamic Range) technology, which significantly enhances contrast and color accuracy. HDR allows for brighter highlights and deeper blacks, providing a more dynamic and lifelike picture. This feature is particularly noticeable in scenes with high contrast, where details in both the darkest and brightest areas are brought to life.

Additionally, the Samsung UE65KU6400UXRU utilizes Active Crystal Color technology, elevating color purity and accuracy for a wider color spectrum. This results in vivid, natural colors that make every scene pop.

The device is also equipped with Smart TV capabilities, powered by Samsung's Tizen operating system. This provides seamless access to a variety of streaming services like Netflix, YouTube, and Amazon Prime Video, along with a range of apps and features. The user interface is intuitive, making navigation simple and efficient.

Connectivity options are abundant, including HDMI and USB ports, allowing for easy connections to gaming consoles, Blu-ray players, and other devices. The TV also features Wi-Fi connectivity for streaming content over the internet without the need for additional cables.

Design-wise, the UE65KU6400UXRU features a slim profile and narrow bezels, making it an attractive addition to any living room. The sleek stand provides stability while enhancing the modern aesthetic of the TV.

In summary, the Samsung UE65KU6400UXRU impresses with its 4K resolution, HDR capabilities, active color technology, smart features, and modern design. This television is a perfect choice for anyone looking to elevate their home entertainment experience.