08 Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

•• This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

•• To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update Now or Auto update).

The TV won’t turn on.

•• Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

•• Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.

•• Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound, or a distorted picture/video/sound from an external device, or “Weak or No Signal” is displayed on the TV, or you cannot find a channel.

•• Make sure the connection to the device is correct and that all cables are fully inserted.

•• Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

•• Confirm that the correct input source has been selected ( > Source).

•• Perform a TV self diagnosis to determine if the problem is caused by the TV or the device ( >

Settings > Support > Self Diagnosis > Start Picture Test or Start Sound Test).

•• If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected device.

•• If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels ( >

Settings > Broadcasting > Auto Tuning Settings > Auto Tuning).

––This function is only available on certain models in specific geographical areas.

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Samsung UE65LS003AUXXH, UE65LS003AUXZG, UE55LS003AUXZG, UE55LS003AUXXC Troubleshooting and Maintenance, TV won’t turn on
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UE65LS003AUXXH, UE55LS003AUXXH, UE65LS003AUXZG, UE55LS003AUXSQ, UE55LS003AUXXU specifications

The Samsung UE65LS003AUXSQ and UE55LS003AUXSQ are part of Samsung's Lifestyle TV range, renowned for combining cutting-edge technology with stylish design. These models cater to the modern consumer who values both aesthetics and functionality.

At the heart of these televisions is QLED technology, which delivers stunning picture quality characterized by vibrant colors and deep contrasts. The Quantum Dot technology enhances color accuracy, ensuring that every scene is depicted with lifelike precision. With a 4K Ultra HD resolution, viewers can enjoy a sharper image with incredible detail, making their favorite movies and shows more immersive.

The design of both models is sleek and minimalist, embodying a contemporary look that seamlessly integrates into any living space. The unique Ambient Mode allows these TVs to blend into the environment, showcasing artwork or digital images when not in use. This feature transforms the television from a mere screen into a stylish focal point in any room.

Smart TV capabilities elevate the user experience through an intuitive interface and comprehensive app selection. Powered by Tizen OS, both models provide easy access to popular streaming platforms, games, and more. Additionally, voice control compatibility with Bixby, Google Assistant, and Amazon Alexa means users can navigate content hands-free.

Another significant feature is the built-in multi-room functionality, allowing users to connect and control audio across various speakers and devices. This creates a cohesive sound experience throughout the home, whether watching TV or listening to music.

For gamers, the low input lag and support for HDR (High Dynamic Range) make for an enjoyable gaming experience with rich visuals and quick response times. This is complemented by variable refresh rate technology, which ensures smooth gameplay without screen tearing.

Connectivity options are ample, with HDMI and USB ports allowing for easy connection to external devices. SmartThings compatibility also enables users to integrate their television into their smart home ecosystem, managing other connected devices seamlessly.

Ultimately, the Samsung UE65LS003AUXSQ and UE55LS003AUXSQ embody a perfect blend of advanced technology, stylish design, and user-friendly features, making them excellent choices for anyone looking to elevate their home entertainment setup.
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