TV'ets indstillinger går tabt efter 5 minutter.

Tv'et er i Butikstilstand. Skift Brugstilstand til Hjemmebrug. ( > Indstill. > System > Ekspertindstillinger > Brugstilstand > Hjemmebrug).

Periodisk Wi-Fi

Kontroller, at tv'et er forbundet til et netværk ( > Indstill. > Netværk > Netværksstatus).

Sørg for, at adgangskoden til Wi-Fi'et er indtastet korrekt.

Kontroller afstanden mellem tv'et og modem/router. Afstanden bør ikke overskride 15,2 m.

Reducer interferensen ved ikke at bruge eller slukke for trådløse enheder. Tjek desuden, at der ikke er nogen hindringer mellem TV'et og modemmet/routeren.

(Wi-Fi-signalet kan reduceres af apparater, trådløse telefoner, stenmure/pejse osv.)

 

 

Single story

 

 

 

 

Multi story

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Trådløs router

Trådløs forstærker

Kontakt internetserviceudbyderen, og bed dem nulstille netværket for at registrere MAC-adresserne på det nye modem/ den nye router og TV'et igen.

Problemer med video-app (Youtube osv.)

Skift DNS til 8.8.8.8. Vælg > Indstill. > Netværk > Netværksstatus > IP-indstil. > DNS-indst. > Indtast manuelt > DNS Server > indtast 8.8.8.8 > OK.

Nulstil ved at vælge > Indstill. > Support > Selvdiagnose > Nulstil Smart Hub.

Hver er Fjern-support?

Samsungs Fjern-supporttjeneste giver dig en-til-en-support med en Samsung-tekniker, der kan fjernservicere TV'et og gøre følgende:

Diagnosticere TV'et

Tilpasse TV'ets indstillinger for dig

Udføre en fabriksnulstilling af TV'et

Installere anbefalede firmware-opdateringer

Hvordan fungerer Fjernsupport?

Det er nemt at få en Samsung Tech-medarbejder til at fjernservicere TV-et:

1.Ring til Samsungs kontaktcenter, og spørg efter fjernsupport.

2.Åbn menuen på TV'et, og gå til afsnittet Support.

3.Vælg Fjernadministration, og læs, og accepter serviceaftalerne. Når PIN-skærmen vises, skal du indtaste PIN-koden til agenten.

4.Agenten får herefter adgang til TV'et.

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Samsung UE78KS9005TXXE, UE65KS9005TXXE manual Hver er Fjern-support?, Hvordan fungerer Fjernsupport?, Periodisk Wi-Fi

UE49KS9005TXXE, UE55KS9005TXXE, UE65KS9005TXXE, UE78KS9005TXXE specifications

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