Samsung UE78KS9005TXXE What is Remote Support?, How does Remote Support work?, Intermittent Wi-Fi

Models: UE49KS9005TXXE UE55KS9005TXXE UE65KS9005TXXE UE78KS9005TXXE

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The TV settings are lost after 5 minutes.

The TV is in the Retail Mode. Change the Usage Mode to Home Mode. ( > Settings > System > Expert Settings > Usage Mode > Home Mode).

Intermittent Wi-Fi

Make sure the TV has a network connection ( > Settings > Network > Network Status). Make sure the Wifi password is entered correctly.

Check the distance between the TV and the Modem/Router. The distance should not exceed 15.2 m.

Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the Modem/Router.

(The Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)

 

 

Single story

 

 

 

 

Multi story

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Wireless router

Wireless repeater

Contact your ISP and ask them to reset your network circuit to re-register the Mac addresses of your new Modem/Router and the TV.

Video App problems (Youtube etc)

Change the DNS to 8.8.8.8. Select > Settings > Network > Network Status > IP Settings > DNS setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.

Reset by selecting > Settings > Support > Self Diagnosis > Reset Smart Hub.

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:

Diagnose your TV

Adjust the TV settings for you

Perform a factory reset on your TV

Install recommended firmware updates

How does Remote Support work?

You can easily have a Samsung Tech service your TV remotely:

1.Call the Samsung Contact Centre and ask for remote support.

2.Open the menu on your TV and go to the Support section.

3.Select Remote Management, then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the agent.

4.The agent will then access your TV.

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Samsung UE78KS9005TXXE manual What is Remote Support?, How does Remote Support work?, TV settings are lost after 5 minutes

UE49KS9005TXXE, UE55KS9005TXXE, UE65KS9005TXXE, UE78KS9005TXXE specifications

Samsung's UE series of televisions, particularly the UE78KS9005TXXE, UE65KS9005TXXE, UE55KS9005TXXE, and UE49KS9005TXXE, represents an exceptional leap in home entertainment technology. These models fall under the premium QLED category and are distinguished for their stunning picture quality, advanced features, and sleek design that enhances any living space.

At the heart of these televisions is Samsung's Quantum Dot technology, which delivers unparalleled color accuracy and brightness. The QLED displays offer a wide color gamut, ensuring that every scene is teeming with vibrant hues and deep contrasts. This is further enhanced by the HDR 2000 technology, which provides an immensely dynamic range of brightness levels, allowing viewers to enjoy lifelike images whether in dark or bright settings.

One of the striking features of the UE series is the Ultra HD resolution at 4K quality, delivering four times the detail of Full HD. This resolution makes every viewing experience captivating, especially when enjoying your favorite movies or gaming. The models also support various HDR formats, including HDR10+ and HLG, ensuring consistent and stunning visuals across various content providers.

Samsung's Smart Hub offers a user-friendly interface and access to a plethora of streaming services, enhancing the content options available to viewers. Sports enthusiasts will appreciate the Motion Rate technology, which ensures smooth motion during fast-paced action, ideal for watching sports or action movies.

These models also boast impressive audio capabilities. Equipped with a robust sound system, they provide clear dialogue and rich audio, enhancing the overall viewing experience. For audiophiles, the ability to seamlessly integrate with soundbars and home theater systems is a notable feature.

Design-wise, the UE series is both elegant and functional. The televisions feature an ultra-slim profile and minimal bezels, allowing for a more immersive viewing experience. The Ambient Mode also turns the TV into a piece of art or displays useful information when not in active use.

In conclusion, the Samsung UE78KS9005TXXE, UE65KS9005TXXE, UE55KS9005TXXE, and UE49KS9005TXXE televisions combine advanced technology with stylish design. Their exceptional picture quality, comprehensive smart features, and stellar sound make them a compelling choice for anyone looking to elevate their home entertainment experience. True to Samsung's reputation, these models continue to set the standard for modern television performance.