Samsung UE78KU6500UXRU What is Remote Support?, How does Remote Support work?, Intermittent Wi-Fi

Models: UE78KU6500UXRU

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The TV settings are lost after 5 minutes.

The TV is in the Retail Mode. Change the Usage Mode to Home Mode. ( > Settings > System > Expert Settings > Usage Mode > Home Mode).

Intermittent Wi-Fi

Make sure the TV has a network connection ( > Settings > Network > Network Status). Make sure the Wifi password is entered correctly.

Check the distance between the TV and the Modem/Router. The distance should not exceed 15.2 m.

Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the Modem/Router.

(The Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)

 

 

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Multi story

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Wireless router

Wireless repeater

Contact your ISP and ask them to reset your network circuit to re-register the Mac addresses of your new Modem/Router and the TV.

Video App problems (Youtube etc)

Change the DNS to 8.8.8.8. Select > Settings > Network > Network Status > IP Settings > DNS setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.

Reset by selecting > Settings > Support > Self Diagnosis > Reset Smart Hub.

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:

Diagnose your TV

Adjust the TV settings for you

Perform a factory reset on your TV

Install recommended firmware updates

How does Remote Support work?

You can easily have a Samsung Tech service your TV remotely:

1.Call the Samsung Contact Centre and ask for remote support.

2.Open the menu on your TV and go to the Support section.

3.Select Remote Management, then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the agent.

4.The agent will then access your TV.

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Samsung UE78KU6500UXRU manual What is Remote Support?, How does Remote Support work?, TV settings are lost after 5 minutes

UE78KU6500UXRU specifications

The Samsung UE78KU6500UXRU is a standout model in the world of large-screen televisions, offering a combination of impressive display technology and smart features that cater to the modern viewer's needs. This 78-inch ultra-high-definition (UHD) television belongs to Samsung's KU6500 series and is designed to deliver an immersive viewing experience with stunning clarity and vibrant colors.

One of the highlight features of the UE78KU6500UXRU is its 4K resolution, providing four times the pixel density of full HD televisions. This results in crisper images, with more detail that enhances every scene, making it ideal for watching movies, playing video games, or enjoying sports. The UHD Upscaling technology ensures that lower-resolution content is converted to near 4K quality, allowing users to enjoy a wide range of content at optimal clarity.

The curved screen design of the UE78KU6500UXRU not only offers a unique aesthetic appeal but also enhances the viewing experience by providing a more immersive feel. The curvature helps to create a wider field of view, bringing viewers closer to the action, and reduces reflections from ambient light, resulting in clearer images even in brighter rooms.

Samsung's HDR (High Dynamic Range) technology is another key feature of this model, delivering a wider range of colors and improved contrast. With HDR, viewers can experience more realistic images with improved brightness, allowing details in both the highlights and shadows to be visible. This results in a richer visual experience, enhancing everything from nature documentaries to blockbuster films.

The smart capabilities of the UE78KU6500UXRU also contribute to its appeal. With the Tizen operating system, users can easily access streaming services like Netflix, YouTube, and Hulu, among others. The smart hub interface provides a seamless way to navigate through apps and content, making it user-friendly for all family members.

Moreover, this model comes equipped with a variety of connectivity options, including multiple HDMI and USB ports, allowing users to easily connect gaming consoles, Blu-ray players, and other devices. The built-in Wi-Fi connectivity enables easy access to online content without the need for additional cables.

In summary, the Samsung UE78KU6500UXRU is a remarkable television that combines large-screen dimensions with advanced display technologies. From its stunning 4K resolution and immersive curved design to HDR capabilities and smart features, this television is well-suited for anyone looking to elevate their home entertainment experience.