Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

-- This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

-- To keep your TV in optimum condition, upgrade to the latest software. Use the Update now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update now or > Settings > Support > Software Update > Auto Update).

The TV won’t turn on.

•Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

•Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.

•Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound or distorted picture/video/sound from an external device or “Weak or No Signal” displayed on TV or cannot find channel.

•Make sure the connection to the device is correct and that all cables are fully inserted.

•Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

•Confirm that the correct input source has been selected ( > Source).

•Perform a TV self diagnosis to determine if the problem is caused by the TV or the device. ( > Settings > Support > Self Diagnosis > Start Picture Test or Start Sound Test).

•If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected device.

•If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels ( > Settings > Broadcasting > Auto Tuning).

The remote control does not work.

•Check if the power indicator on the TV blinks when you press the remote's On button. If it does not, replace the remote control's batteries.

•Make sure that the batteries are installed with their poles (+/–) in the correct direction.

•Try pointing the remote directly at the TV from 5 ft. to 6 ft. (1.5~1.8 m) away.

The cable or satellite box remote control doesn’t turn the TV on or off or adjust the volume.

•Programme the cable or satellite box remote control to operate the TV. Refer to the cable or satellite box user manual for the SAMSUNG TV code.

English

English - 7

Page 24 Page 26
Page 25
Image 25
Samsung UE78KU6500UXRU manual Troubleshooting and Maintenance, TV won’t turn on, Remote control does not work
Page 24 Page 26

UE78KU6500UXRU specifications

The Samsung UE78KU6500UXRU is a standout model in the world of large-screen televisions, offering a combination of impressive display technology and smart features that cater to the modern viewer's needs. This 78-inch ultra-high-definition (UHD) television belongs to Samsung's KU6500 series and is designed to deliver an immersive viewing experience with stunning clarity and vibrant colors.

One of the highlight features of the UE78KU6500UXRU is its 4K resolution, providing four times the pixel density of full HD televisions. This results in crisper images, with more detail that enhances every scene, making it ideal for watching movies, playing video games, or enjoying sports. The UHD Upscaling technology ensures that lower-resolution content is converted to near 4K quality, allowing users to enjoy a wide range of content at optimal clarity.

The curved screen design of the UE78KU6500UXRU not only offers a unique aesthetic appeal but also enhances the viewing experience by providing a more immersive feel. The curvature helps to create a wider field of view, bringing viewers closer to the action, and reduces reflections from ambient light, resulting in clearer images even in brighter rooms.

Samsung's HDR (High Dynamic Range) technology is another key feature of this model, delivering a wider range of colors and improved contrast. With HDR, viewers can experience more realistic images with improved brightness, allowing details in both the highlights and shadows to be visible. This results in a richer visual experience, enhancing everything from nature documentaries to blockbuster films.

The smart capabilities of the UE78KU6500UXRU also contribute to its appeal. With the Tizen operating system, users can easily access streaming services like Netflix, YouTube, and Hulu, among others. The smart hub interface provides a seamless way to navigate through apps and content, making it user-friendly for all family members.

Moreover, this model comes equipped with a variety of connectivity options, including multiple HDMI and USB ports, allowing users to easily connect gaming consoles, Blu-ray players, and other devices. The built-in Wi-Fi connectivity enables easy access to online content without the need for additional cables.

In summary, the Samsung UE78KU6500UXRU is a remarkable television that combines large-screen dimensions with advanced display technologies. From its stunning 4K resolution and immersive curved design to HDR capabilities and smart features, this television is well-suited for anyone looking to elevate their home entertainment experience.
Top Page Image Contents